Clinical Resolution Analyst Jobs in Austin, TX (NOW HIRING)

Primary Location

Department

Shift

Schedule

Weekly Hours

FTE

Employee Status

*Expected Starting Pay Range

*Starting pay is based on experience, skills, and equity; exceptions may apply for highly qualified candidates. Additional pay (e.g., shift, oncall, or weekend differentials) and benefits may apply.Annual pay may vary based on FTE status.

• Understand and adhere to protocols and requirements for working in the Hospital's Critical Care Units and clinical environment.
• Support clinical CCHMC applications throughout the institution, includes manipulating various configurations and settings and being able to identify systemic application issues.
• Understand dataflow between systems and devices on the network. Provide direct technical support and second level problem resolution.
• Work with cross-functional teams to identify root cause and collaborate on resolutions.
• Articulate complex technical solutions in a clear, concise manner to individuals of varying technical aptitudes.
• Educate Client Services team members on complex issues as well as new and emerging technology that will be incorporated into our service and support model.

• Participate in small to medium projects.
• Support requirements gathering by identifying clinical user needs and workflows.
• Track and document project deliverables.
• Constantly monitor and report progress to the appropriate stakeholders.
• Prioritize assigned tasks and projects based upon directives from supervisor.

• Troubleshoot connectivity issues on both local and networked printers.
• Troubleshoot application-specific issues related to printing.
• Identify software and hardware issues on different equipment types such as desktops, laptops and wireless devices.
• Support peripheral equipment (e.g., barcode scanners, RF ID readers, etc.). Software Deployments- Support enterprise wide deployments, including systems and application shutdown, restart, and validation of hardware and clinical applications.
• Deploy various software applications using available tools.

• Continuously review existing and new technology & tools.
• Ensure we are keeping pace and evaluating our current technology as well as new technology that may enhance our ability to more effectively and efficiently provide service.
• Research industry best practices related to technology and tools and communicate with management.
• Work with other functional groups to understand their needs and what new technology they are looking at as well.

• Ensure outstanding end-user support is provided, including ongoing monitoring of Service Level Agreements for incident management and collaboration with other areas to ensure customer-centered incident management and support.
• Adhere to and promote continual adoption of change management policies and procedures.
• Model outstanding customer service behavior, including timely and effective follow-up with customers.

• High school diploma or equivalent
• 2+ years of work experience in a related job discipline OR equivalent combination of education and experience
• Must be able to work in a hospital setting that routinely requires direct patient contact and support of clinical staff in Operating Rooms, Trauma Bay, and In-Patient locations.

• Bachelor's degree in a related field.
• 5-7 years of work experience in a related job discipline OR equivalent combination of education and experience.
• Passion for technology and desire to learn new things.
• Desire and ability to work in a fast-paced front-line support environment.
• A focus on the collective success of the team

At Cincinnati Children's, we come to work with one goal: to make children's health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children's.

Cincinnati Children's is:

• Recognized by U.S. News & World Report as atop 10 best Children's Hospitals in the nation for more than 15 years

• Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH)Funding

• Recognized as one of America's Best Large Employers (2025), America's Best Employers for New Grads (2025)

• One of the nation'sAmerica's Most Innovative Companiesas noted by Fortune

• Consistently certified as great place to work

• A Leading Disability Employeras noted by theNational Organization on Disability

• Magnet designated for the fourth consecutive time by theAmerican Nurses Credentialing Center (ANCC)

We Embrace Innovation-Together. We believe in empowering our teams with the tools that help us work smarter and care better. That's why we support the responsible use of artificial intelligence. By encouraging innovation, we're creating space for new ideas, better outcomes, and a stronger future-for all of us.

Comprehensive job description provided upon request.

Cincinnati Children's is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability