Clinical Program Operations Manager Jobs in North Carolina

At Catapult, we are supporting our member, CORRAL, in their search for a Program Operations Manager. This position will primarily work at the Cary, NC Farm, though it will also support programming at the Raleigh, NC Farm. This is a full-time, onsite role, and will be required to work on Saturdays. About CORRALCORRAL is a faith-motivated nonprofit that provides adolescent girls in high-risk situations a holistic program of equine therapy and education so they may gain access to a bright future. Our participants may be "high-risk" due to socioeconomic status, trauma such as neglect, abuse, or, more frequently, a combination of these situations. CORRAL is intended as a long-term intervention for the participants, requiring a minimum of one year's commitment from each girl upon enrollment. Our staff provides intensely personal and high contact programming that includes only the uppermost standards of literacy and academic tutoring, vocational training, and equine-assisted therapy programs. Description of RoleThe Program Operations Manager is responsible for ensuring the effective planning, coordination, implementation, and continuous improvement of the organization's programs and services, specifically Join the Herd (JTH) and City of Raleigh. The Program Operations Manager role bridges program strategy and day-to-day operations by developing systems, managing processes, tracking performance metrics for compliance, and ensuring programs are delivered efficiently, consistently, and in alignment with CORRAL's mission and goals. Programming Hours are Tuesday - Thursday 11 am until 7 pm and on Friday and Saturday 9 am until 5pm. A typical work week is Tuesday through Saturday. Summer Hours may shift to Monday-Friday 9 am to 5 pm. This position will report directly to the Senior Program Director. The CORRAL team is big on collaboration, so you must have the ability to demonstrate positive team interactions with other staff members. Outcomes and documentation are important, so you are able to complete the paperwork and analyses that help CORRAL hone its programs. Key OutcomesMeet annual goals for Total # of girls served in JTHManage Total # of girls on waitlistEnsure that the average Join The Herd Risk Score >12Ensure JTH and RA participant files are complete (including signed ISPs) and filed under locked keyEnsure that more than 40% of JTH girls are court involved (annually) and 70% of JTH girls from priority referral partners (annually)Ensure that no more than 7 days passes between admission/termination before entered in NCAllies and notification of referral source (note: termination must be in writing and recommendations made for future treatmentVolunteers are engaged and active to support CORRAL needs (generally NP<10%, E>30%, S>10%) ResponsibilitiesProgram AdministrationOversee Join the Herd program logistics, track deliverables, and ensure all services run seamlesslyManages Participant Intake, termination, and file compliance for Join the HerdEnsures that all participant paper files are up to date and complete in order to meet any and all grant complianceInputs all data into NC Allies (Join the Herd and Riding Academy) for outcome measures and monitoringPartners with Grants team on compliance needs for grants Program SupportOversees Alumni outreach and future community building effortsWorks to eradicate cultural barriers for participants to engage in services in collaboration with programming staff, including organizing transportation support for participantsNo excuses: does "whatever it takes" to create future opportunity for the girlsMaintains high expectations for staff and girls at all timesProvides direct program support as needed Data Analysis & ReportingProduce and review dashboards and reports evaluating program health, KPIs, and ROIMonitors data proactively and makes data-driven decisions Cross Functional CollaborationAct as the primary liaison between operations and programming teams and community partnersEstablish and maintain relationships with Community Partners for the purposes of serving CORRAL's girls and their familiesMaintain CORRAL's Community Resource DatabaseCreate brand awareness for CORRAL with peer-organizations and strategic partners; act as liaison in meetings and other spaces about CORRAL's mission, programs, outcomes, and populationSupports staff in building program-related Strategic PartnershipsOversees "referrals out" process in our SF databaseSupport Programming Team members in connecting families or girls in need with available resources and servicesLeads referral processEnsures that JTH participants and referral sources receive adequate communication and follow-up prior to intakeCultivates and maintains relationships with CORRAL's key referral sources including court counselors, school social workers, partner organizations, and CPSActs as a point of contact for referring agencies Champion ManagementEnsures champions understand the "why" of CORRALEnsures that volunteers are thoroughly prepared for their rolesUpdate Salesforce with interactions with champions as neededManages a group of volunteers and is responsible for the training, coordination, and capacity building of our volunteer champions. Includes volunteers in the "rigor with joy" culture of CORRALFosters authentic relationships with all champions (donors and volunteers) to ensure adequate resources for the girls and maintain the brand of CORRAL Minimum QualificationsA bachelor degree or equivalent combination of education and relevant professional experienceDemonstrated commitment to diversity, equity, inclusion, and belonging, with an understanding of the experiences and needs of historically marginalized communitiesExceptional interpersonal skills with the ability to build positive relationships across diverse groups; demonstrates active listening, empathy, professionalism, diplomacy, and respect in all interactionsExperience using Salesforce.com or similar CRMProven ability to manage multiple priorities and meet deadlines in a fast-paced, dynamic environmentStrong organizational, time management, and resource management skillsHigh level of attention to detail and commitment to accuracy Preferred QualificationsExperience in Nonprofit sector preferredBilingual (Spanish) is a highly preferred skill for the position Salary/BenefitsThis is a direct, on the ground, full-time salaried role. Salary negotiable. CORRAL offers a competitive benefits package including employer contributions to health, vision, and dental benefit plans; the ability to contribute to a Flexible Spending Account (FSA); and employer-paid life insurance, long-term disability coverage, and an employee assistance program, available after 60 days. CORRAL observes 13 paid Holidays per year and offers four weeks of PTO. Diversity StatementCORRAL aims to serve girls in the highest risk situations in our community. Among those risk factors is the pervasive influence of systemic racism and discrimination. As members of a marginalized population, these youth are statistically more likely to have negative health, academic and economic outcomes. Understanding this context, CORRAL bears the same responsibility to heal the trauma our girls have experienced due to systemic racism and other forms of exclusion just as much as more commonly understood forms of trauma i.e., physical or emotional abuse. EOE