Clinical Program Operations Manager Jobs in New York

Benefits

• Paid time off
• Parental leave
• Wellness resources

Overview

The Clinical Program Manager plays a critical role in day-to-day operations of Friends of Firefighters’ newest clinical program, The Bravest Children. The Bravest Children manager will facilitate group and individual services for children under 18, lending their expertise to develop curriculum and programmatic activities in alignment with the organization’s vision, and providing insights and guidance for client trends and needs. The Program Manager will report directly to the Chief Operating Officer (COO) and collaborate closely with other members of the senior clinical team.

Pay Range

$46-53 per hour

Primary Responsibilities Clinical

• Supervise and facilitate The Bravest Children group and individual counseling services for children under 18.
• Develop curriculum and materials with the senior clinical staff and COO, ensuring that educational materials align with the programmatic and organization goals.
• Manage the clinical and support staff assigned to the program, collaborating with the COO for performance management and professional development initiatives.
• In addition to facilitating group services, maintain a reasonable caseload of clients, providing mental health counseling services including assessment, diagnosis, treatment planning, and therapy to individuals or families.
• Maintain accurate and up-to-date client records, including progress notes and treatment plans, in accordance with Friends of Firefighters policies and procedures.
• Collaborate with other mental health professionals, medical professionals, and social service providers to ensure that clients receive comprehensive and coordinated care.
• Work closely with the senior clinicians and COO within regular team meetings and supervision sessions, ensuring the integration of best practices and the overall well-being of Friends of Firefighters clinical program operations.
• Assist in the assessment and intervention of difficult client situations per Friends of Firefighters guidelines, ensuring high quality care, effective treatment plans, and appropriate documentation and reporting of clinical escalations.

Administrative

• Collaborate with the administrative team, supporting the intake and scheduling of clients for groups or providing referrals to external sources as deemed necessary.
• Schedule groups for times and dates that best fit client needs, collaborating with the COO and Director of Communications to ensure appropriate coverage and community awareness.
• Monitor and analyze client trends and needs, advising on responses and adjustments within the clinical operations.
• Stay up to date with the latest developments, mental health trends and therapeutic techniques, sharing relevant findings with the organization.
• Assist in the preparation and delivery of educational insights, including curriculum, written publications, or talks or presentations, providing community engagement and understanding of programmatic offerings.
• Assist in the interviewing, onboarding and training of new clinical program hires.
• Participate in ongoing continuing education and professional development opportunities to enhance clinical skills and knowledge.

Qualifications

• Master's degree in social work, counseling, psychology, or a related field from an accredited institution.
• Current licensure as a mental health counselor or social worker in the state of New York.
• Strong clinical skills demonstrated through a minimum of 5 years experience, including assessment, diagnosis, treatment planning, and therapy in group and individual settings.
• Excellent communication, interpersonal, and organizational skills.
• Trauma care or other related experience highly preferred.
• Ability to work flexible hours based upon client needs.

The above job description is not intended to be a complete list of responsibilities for the position. Friends of Firefighters reserves the right to modify job duties as necessary to meet business and client needs.

Friends of Firefighters is an Equal Opportunity Employer (EEO), and we encourage candidates from diverse backgrounds, including those who may not check all of the traditional boxes, to apply. Your unique lived experiences and perspectives are essential to our mission to be able to serve our clientele with empathy, understanding, and cultural competence.

We are dedicated to ensuring equal opportunities for all applicants. If you require application assistance or accommodations throughout the application process, please do not hesitate to reach out to us at applications@friendsoffirefighters.org or by contacting the job poster.