Client Support Associate Jobs in The Colony, TX (NOW HIRING)

Leap Event Technology is a remote-friendly company. This position is open to any candidate in North America.

WHO WE ARE:

Leap is revolutionizing the event technology industry by empowering organizers to create experiences that are more engaging, more thrilling, and more impactful than ever before. Our all-in-one suite of ticketing, mobile apps, experiential marketing, and patron management tools, combined with our expert marketing services, allows organizers to drive nonstop engagement and capture all customer data from their entire event. Thats why iconic brands like New York Comic Con, Bonnaroo, Illuminarium, and the NHL choose us to power their events.

We are a diverse and passionate team of event experts and fans who are dedicated to helping organizers transform their event experiences. Like our clients, we live and breathe events. We take our passion, knowledge, and hands-on experience and apply it to our work every single day. With offices in Dallas, Montreal, and Sydney, and an expansive remote workforce across the globe, our diverse backgrounds give us the experience needed to create incredible events for any industry, anywhere in the world.

Sounds interesting? Lets talk.

We are seeking a motivated Associate Client Partner to join our Client Partnership team and support the growth and health of our client relationships, with a particular focus on contract renewal management. This role is ideal for an early-to-mid-career professional who is detail-oriented, organized, and eager to build a career in client success and strategic account management within the events and technology space.

Key Responsibilities

Contract Renewal Management

• Renewal Tracking: Own the day-to-day tracking of client contract timelines, renewal dates, and key milestones to ensure no renewal is ever missed.
• Renewal Preparation: Prepare renewal documentation, updated pricing, and contract redlines in partnership with senior client leaders and legal, ensuring accuracy and timely turnaround.
• Client Coordination: Coordinate directly with clients to schedule renewal conversations, gather requirements, and confirm terms ahead of contract expiration.
• Pipeline Reporting: Maintain an organized, up-to-date renewal pipeline and reporting dashboard, flagging at-risk accounts and upcoming deadlines to leadership.
• Risk Identification: Monitor client usage, satisfaction, and engagement data to identify early warning signs that could affect a renewal outcome.

Client Support & Relationship Building

• Client Engagement: Serve as a day-to-day point of contact for assigned client accounts, building trusted working relationships across client teams.
• Account Support: Support senior Client Partners in executing account plans, preparing client-facing materials, and following up on action items.
• Client Advocacy: Act as an internal advocate for the client, routing questions and requests to the appropriate internal teams and following through to resolution.

Revenue & Administrative Support

• Opportunity Spotting: Assist in identifying upsell and expansion opportunities during the renewal process and flag them to the account lead.
• Proposal Support: Help draft proposals, statements of work (SOWs), and order forms under the guidance of senior team members.
• CRM & Reporting: Keep CRM and account records current and accurate, supporting clean forecasting and reporting across the client portfolio.
  

Qualifications

• Experience: 1-3 years of experience in account management, client success, contract administration, sales operations, or a related client-facing role.
• Organization & Detail Orientation: Strong organizational skills with the ability to track multiple contract timelines and deadlines simultaneously without letting details slip.
• Communication: Comfortable communicating with clients professionally via email, phone, and video calls; strong written and verbal communication skills.
• Technical Proficiency: Proficiency with CRM tools (e.g., Salesforce), Microsoft Office/Google Workspace, and comfort learning new systems.
• Growth Mindset: A collaborative, proactive mindset with genuine curiosity about client success, contract processes, and account growth.
• Industry Interest: Prior exposure to the events, sports, entertainment, or technology industries is a plus but not required.

WHAT WE OFFER:

Our comprehensive benefits package includes:

• Comprehensive Medical, Dental, Vision, and additional voluntary benefit options;
• Flexible and generous paid time off;
• Paid parental leave eligibility after one year of service;
• 401K plan with company matching;
• Reimbursement for event attendance up to $200;
• Professional development through our internal LMS and the LeapU peer learning initiative
  

OFFICE INFORMATION:

Leap Event Technology is a 100% remote-friendly company. However, we do offer the option of working in the office for employees located in Montral (CAN), Pittsburgh (U.S.), Dallas (U.S.), Sydney (AUS). All of our offices are stocked with snacks and drinks and we provide a free lunch every week. We offer a monthly travel stipend, and even host the occasional themed party and happy hour!

If you dont live near an office but happen to be visiting nearby, you can work from the office for as long as you need.

LEARN MORE:

https://leapevent.tech/

ADDITIONAL INFORMATION:

Leap Event Technology requires all Event Operations employees and contractors who will be representing the company at a client event to be fully vaccinated at least two weeks prior to attending. Exemptions are determined by the event organizer. Employees are not required to be fully vaccinated to be present at an office facility.

*Leap Event Technology provides equal opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.