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Client Support Associate Jobs in Raleigh, NC (NOW HIRING)

Tricera

Operations & Growth Associate

Apex, NC · On-site

What You'll Do As an Operations & Support Associate, you'll be the go-to person for our sales ... Agent & Client Support * You'll be the friendly, knowledgeable point of contact for sales reps and ...

Ivy Way Placements

Client Service Associate

Raleigh, NC · On-site

$80K - $92K/yr

Senior Client Service Associate Raleigh-Durham-Chapel Hill, NC Funny but True: A great Client ... Support for obtaining industry licenses and professional designations * Long-term career path ...

Ivy Way Placements

Client Service Associate

Raleigh, NC · On-site

$80K/yr

Job Title Senior Client Service Associate Raleigh-Durham-Chapel Hill, NC Funny but true: A great ... Even better? The firm actively supports employees who are committed to professional growth. If ...

First Citizens Bank

Wealth Client Specialist

Raleigh, NC · On-site

$15 - $20/hr

This position supports Bank products and services in the execution of daily sales activities at an ... the needs of our associates. More information can be found at Qualifications: Benefits are an ...

New

First Citizens Bank

Wealth Client Specialist

Raleigh, NC · On-site

$15 - $20/hr

This position supports Bank products and services in the execution of daily sales activities at an ... the needs of our associates. More information can be found at Qualifications: Benefits are an ...

New

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Showing results 21-40

All JobsClient Support Associate JobsClient Support Associate Jobs in Raleigh, NC

Client Support Associate information

See Raleigh, NC salary details

$11

$19

$27

How much do client support associate jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for client support associate in Raleigh, NC is $19.46, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $22.45 per hour, depending on experience, location, and employer.

What does a Client Support Associate do?

A Client Support Associate is responsible for assisting clients with inquiries, resolving issues, and providing information about products or services. They serve as the main point of contact between a company and its customers, ensuring that clients receive timely and effective support. Their duties may include responding to emails or phone calls, troubleshooting problems, and guiding clients through processes or solutions. The goal is to maintain high customer satisfaction and build strong client relationships.

How does a Client Support Associate typically collaborate with other departments to resolve customer issues?

Client Support Associates frequently work with teams such as technical support, account management, and product development to address customer inquiries and resolve complex issues. When a customer’s request extends beyond standard procedures, associates coordinate with these departments to gather accurate information or escalate concerns. This collaborative environment not only ensures timely solutions for clients but also helps associates build a well-rounded understanding of the company’s products and services. Strong communication and teamwork skills are essential in this role.

What are the key skills and qualifications needed to thrive as a Client Support Associate, and why are they important?

To thrive as a Client Support Associate, you need strong communication skills, problem-solving abilities, and a background in customer service, often supported by a bachelor’s degree or relevant experience. Familiarity with customer relationship management (CRM) systems, ticketing software, and basic office applications is typically required. Exceptional patience, active listening, and adaptability help you connect with clients and resolve issues efficiently. These skills are crucial for providing prompt, effective support that enhances customer satisfaction and loyalty.

What is the difference between Client Support Associate vs Customer Service Representative?

AspectClient Support AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationHigh school diploma or equivalent; on-the-job training often provided
Work EnvironmentCorporate offices, call centers, or remote settings; focused on client accountsRetail stores, call centers, or online support; general customer interactions
Employer & Industry UsageFinancial services, tech companies, consulting firmsRetail, telecom, hospitality, and various service industries

While both roles involve assisting customers, a Client Support Associate typically handles specialized client accounts in professional settings, requiring specific industry knowledge. Customer Service Representatives often provide general support across various industries, focusing on broad customer inquiries. The roles differ mainly in scope and industry focus, but both aim to ensure customer satisfaction and retention.

Is a client support associate a good job?

A client support associate role involves assisting customers, resolving issues, and maintaining positive relationships, often requiring strong communication and problem-solving skills. It can offer stable employment, opportunities for skill development, and entry into customer service or administrative fields, with typical schedules during business hours. Job satisfaction depends on individual preferences and the work environment.
Infographic showing various Client Support Associate job openings in Raleigh, NC as of June 2026, with employment types broken down into 1% As Needed, 91% Full Time, 5% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $40,472 per year, or $19.5 per hour.

Operations & Growth Associate

Tricera

Apex, NC • On-site

Full-time

Medical

Re-posted 28 days ago

Job description


Tricera is on a mission to revolutionize credit card processing for small businesses across the country. We provide cutting-edge payment solutions, white-glove support, and innovative pricing models that eliminate transaction fees. Our small but mighty team is passionate, knowledgeable, and dedicated to making life easier for our agents and clients. We take what we do seriously-but we don't take ourselves too seriously. If you thrive in a fast-paced, no-BS environment where you can truly make an impact, you might be the perfect fit.
What You'll Do
As an Operations & Support Associate, you'll be the go-to person for our sales agents and merchants, ensuring smooth onboarding, troubleshooting, and overall success.
  • Terminal File Builds & Setups
  • You'll configure and deploy payment terminals to fit our clients' unique needs.
  • Troubleshooting Issues
  • When agents or clients run into tech hiccups, you'll be the expert who helps them get back on track.
  • Agent & Client Support
  • You'll be the friendly, knowledgeable point of contact for sales reps and business owners who need guidance.
  • Administrative Tasks
  • From CRM updates to maintaining accurate records, you'll help keep things running smoothly behind the scenes.
Why You'll Love It Here
  • Direct Training from an Industry Expert
  • Hands-on training from someone who knows the payment processing world inside and out.
  • Growth Opportunities
  • As Tricera grows, so will your role and potential career path.
  • Small, Focused, and Fun Team
  • No corporate red tape. Just real people making a real impact.
  • Casual but High-Performance Environment
  • Wear what's comfortable, but bring your A-game.

Requirements
We don't believe in unnecessary fluff or corporate jargon. Here's what it takes to succeed in this role:
Tech-Savvy & Quick Learner
You don't need to be a programmer, but you should be comfortable working with tech and eager to learn our systems.
Problem-Solver
When something breaks, you figure out how to fix it. You're resourceful, persistent, and creative.
Strong Communicator
You know how to explain things clearly, whether it's to a seasoned sales agent or a small business owner with zero tech experience.
Detail-Oriented
The little things matter.
Team Player
We're a tight-knit team, and we all pitch in where needed. No egos, no drama.
Benefits
At Tricera, we know that a great job is about more than just the perks-it's about the experience, the people, and the opportunity to grow.
Base Salary
Performance Bonus Program:
Documented methodology and scoring system - you'll know how your bonus is calculated with transparent criteria to measure outcomes.
Health Coverage Stipend:
Apply amount to a marketplace plan, or alternative solutions like CrowdHealth
Unique Perks:
  • We cover the cost of a concealed carry training course for all employees, reflecting our belief in personal freedom and responsibility
  • Four-day workweek (Monday through Thursday)
  • Agent and Merchant referral program allows you to grow your income through direct impact on company performance

Apply