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Client Support Associate Jobs in Albany, NY (NOW HIRING)

redShift

Project Support Associate

Albany, NY · On-site

$25 - $30/hr

This role is ideal for someone who enjoys balancing client interaction with behind-the-scenes operational support and thrives in a structured, fast-paced setting. The Project Support Associate plays ...

redShift

Project Support Associate

Albany, NY

$25 - $30/hr

This role is ideal for someone who enjoys balancing client interaction with behind-the-scenes operational support and thrives in a structured, fast-paced setting. The Project Support Associate plays ...

Cetera Investors

Sales Support Associate

Albany, NY · On-site

$17 - $21.75/hr

As directed by the representative, based on client needs, run product illustrations, graphs, charts, etc. for presentation to the client by the representative. * Provide clerical support including ...

Cetera Financial Group

Sales Support Associate

Albany, NY

$17 - $21.75/hr

As directed by the representative, based on client needs, run product illustrations, graphs, charts, etc. for presentation to the client by the representative. * Provide clerical support including ...

Foresters Financial

Sales Support Associate

Albany, NY · On-site

$17 - $21.75/hr

As directed by the representative, based on client needs, run product illustrations, graphs, charts, etc. for presentation to the client by the representative. * Provide clerical support including ...

Cetera Investors

Sales Support Associate

Albany, NY · On-site

$17 - $21.75/hr

As directed by the representative, based on client needs, run product illustrations, graphs, charts, etc. for presentation to the client by the representative. * Provide clerical support including ...

UBS

Client Associate

Albany, NY · On-site

We respect and seek to empower each individual and support the diverse cultures, perspectives ... 4 advisors and a Wealth Strategy Associate. Your role will be to help strengthen client ...

UBS

Client Associate

Albany, NY · On-site

We are looking for a Client Service Associate to: • keep management systems up-to-date with ... We respect and seek to empower each individual and support the diverse cultures, perspectives ...

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All JobsClient Support Associate JobsClient Support Associate Jobs in Albany, NY

Client Support Associate information

See Albany, NY salary details

$11

$19

$28

How much do client support associate jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for client support associate in Albany, NY is $19.87, according to ZipRecruiter salary data. Most workers in this role earn between $16.73 and $22.93 per hour, depending on experience, location, and employer.

What does a Client Support Associate do?

A Client Support Associate is responsible for assisting clients with inquiries, resolving issues, and providing information about products or services. They serve as the main point of contact between a company and its customers, ensuring that clients receive timely and effective support. Their duties may include responding to emails or phone calls, troubleshooting problems, and guiding clients through processes or solutions. The goal is to maintain high customer satisfaction and build strong client relationships.

How does a Client Support Associate typically collaborate with other departments to resolve customer issues?

Client Support Associates frequently work with teams such as technical support, account management, and product development to address customer inquiries and resolve complex issues. When a customer’s request extends beyond standard procedures, associates coordinate with these departments to gather accurate information or escalate concerns. This collaborative environment not only ensures timely solutions for clients but also helps associates build a well-rounded understanding of the company’s products and services. Strong communication and teamwork skills are essential in this role.

What are the key skills and qualifications needed to thrive as a Client Support Associate, and why are they important?

To thrive as a Client Support Associate, you need strong communication skills, problem-solving abilities, and a background in customer service, often supported by a bachelor’s degree or relevant experience. Familiarity with customer relationship management (CRM) systems, ticketing software, and basic office applications is typically required. Exceptional patience, active listening, and adaptability help you connect with clients and resolve issues efficiently. These skills are crucial for providing prompt, effective support that enhances customer satisfaction and loyalty.

What is the difference between Client Support Associate vs Customer Service Representative?

AspectClient Support AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationHigh school diploma or equivalent; on-the-job training often provided
Work EnvironmentCorporate offices, call centers, or remote settings; focused on client accountsRetail stores, call centers, or online support; general customer interactions
Employer & Industry UsageFinancial services, tech companies, consulting firmsRetail, telecom, hospitality, and various service industries

While both roles involve assisting customers, a Client Support Associate typically handles specialized client accounts in professional settings, requiring specific industry knowledge. Customer Service Representatives often provide general support across various industries, focusing on broad customer inquiries. The roles differ mainly in scope and industry focus, but both aim to ensure customer satisfaction and retention.

Is a client support associate a good job?

A client support associate role involves assisting customers, resolving issues, and maintaining positive relationships, often requiring strong communication and problem-solving skills. It can offer stable employment, opportunities for skill development, and entry into customer service or administrative fields, with typical schedules during business hours. Job satisfaction depends on individual preferences and the work environment.
Infographic showing various Client Support Associate job openings in Albany, NY as of August 2026, with employment types broken down into 89% Full Time, and 11% Part Time. Highlights an 94% In-person, and 6% Remote job distribution, with an average salary of $41,337 per year, or $19.9 per hour.

Project Support Associate

redShift Recruiting

Albany, NY

$25 - $30/hr

Full-time

Re-posted 11 days ago

Job description

Project Support Associate

Location: Albany, NY
Pay Rate: $25-$30 per hour
Type: Full-Time | Onsite | Non-Exempt

Position Overview

Our professional, service-oriented client is seeking a detail-focused Project Support Associate to provide administrative, customer service, and project coordination support within a collaborative office environment. This role is ideal for someone who enjoys balancing client interaction with behind-the-scenes operational support and thrives in a structured, fast-paced setting.

The Project Support Associate plays a key role in supporting sales, operations, and project workflows while ensuring a positive experience for customers and internal teams.

Key Responsibilities

  • Respond to customer inquiries via phone and email in a professional and timely manner
  • Enter and track incoming product orders within internal systems
  • Review vendor order confirmations and investigate discrepancies
  • Assist with customer warranty requests and issue resolution
  • Support front office operations, including greeting visitors and maintaining common areas
  • Generate proposals and track customer orders from initiation through completion
  • Assist with scheduling activities and follow up with clients after project installation
  • Collect and organize information from prospective clients to support sales efforts
  • Provide support with Accounts Payable and Accounts Receivable tasks
  • Assist with general project coordination and administrative duties as needed

Qualifications

  • Associate degree in Business Administration or a related field preferred
  • Minimum of one year of relevant administrative, customer service, or project support experience
  • Strong organizational and time-management skills
  • Excellent written and verbal communication abilities
  • Customer-focused mindset with strong attention to detail
  • Ability to manage multiple tasks and shifting priorities
  • Proficiency with standard office software, including word processing, spreadsheets, email, and order entry           systems

To see a full listing of all our open positions, please visit:
 https://www.redshiftrecruiting.com/jobs-hiring-near-me

 

redShift Recruiting is the region's premier recruiting agency with over 100 years of combined experience in the recruiting field. We specialize in permanent, temporary, and temp-to-hire positions. Our superior service combined with our highly qualified and carefully selected bank of candidates sets us apart.