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Client Support Associate Jobs in Maryland (NOW HIRING)

Verano

Client Support Associate

Jessup, MD

$65K/yr

Job Summary As a Client Support Associate at Verano, you will be at the forefront of ensuring the satisfaction and success of our dispensary partners. This role is pivotal in delivering exceptional ...

Verano

Client Support Associate

Jessup, MD

$65K/yr

Job Summary As a Client Support Associate at Verano, you will be at the forefront of ensuring the satisfaction and success of our dispensary partners. This role is pivotal in delivering exceptional ...

Verano

Client Support Associate

Jessup, MD

$65K/yr

Job Summary As a Client Support Associate at Verano, you will be at the forefront of ensuring the satisfaction and success of our dispensary partners. This role is pivotal in delivering exceptional ...

Verano

Client Support Associate

Jessup, MD · On-site

$65K/yr

Job Summary As a Client Support Associate at Verano, you will be at the forefront of ensuring the satisfaction and success of our dispensary partners. This role is pivotal in delivering exceptional ...

Kennedy Services

Client Support Specialist

Baltimore, MD · On-site

$17.50/hr

The Client Support Specialist has a solid understanding of the company and day-to-day operations ... Associate degree preferred Experience and Qualifications: * At least 1 year of related work ...

Tory Burch LLC

Support Associate

Clarksburg, MD · On-site

$17.50 - $22.75/hr

... supporting front of the house and back of the house operations. You're also resourceful and ... Client & Brand Focused - We put ourselves in Tory's shoes * Live the Values - We show up for each ...

Tory Burch

Support Associate

Clarksburg, MD

$17.50 - $22.75/hr

... supporting front of the house and back of the house operations. You're also resourceful and ... Client & Brand Focused - We put ourselves in Tory's shoes * Live the Values - We show up for each ...

Morgan Stanley

Crypto Trade Support Associate

Baltimore, MD · On-site

$17 - $21.75/hr

The Crypto Trade Support Associate is a front-line operations professional responsible for the post ... The role safeguards client experience and firm risk by executing well-defined procedures ...

Actalent

Project Support Associate

Rockville, MD · On-site

$30/hr

Description As a Project Support Associate, you'll support clinical trials by managing project ... The team works cross-functionally to ensure that client requirements and timelines are met.

Cetera Investors

Sales Support Associate

Silver Spring, MD · On-site

$17.50 - $22.75/hr

As directed by the representative, based on client needs, run product illustrations, graphs, charts, etc. for presentation to the client by the representative. * Provide clerical support including ...

Cetera Investors

Sales Support Associate

Silver Spring, MD · On-site

$17.50 - $22.75/hr

As directed by the representative, based on client needs, run product illustrations, graphs, charts, etc. for presentation to the client by the representative. * Provide clerical support including ...

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Client Support Associate information

See Maryland salary details

$11

$19

$27

How much do client support associate jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for client support associate in Maryland is $19.43, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $22.40 per hour, depending on experience, location, and employer.

What does a Client Support Associate do?

A Client Support Associate is responsible for assisting clients with inquiries, resolving issues, and providing information about products or services. They serve as the main point of contact between a company and its customers, ensuring that clients receive timely and effective support. Their duties may include responding to emails or phone calls, troubleshooting problems, and guiding clients through processes or solutions. The goal is to maintain high customer satisfaction and build strong client relationships.

How does a Client Support Associate typically collaborate with other departments to resolve customer issues?

Client Support Associates frequently work with teams such as technical support, account management, and product development to address customer inquiries and resolve complex issues. When a customer’s request extends beyond standard procedures, associates coordinate with these departments to gather accurate information or escalate concerns. This collaborative environment not only ensures timely solutions for clients but also helps associates build a well-rounded understanding of the company’s products and services. Strong communication and teamwork skills are essential in this role.

What are the key skills and qualifications needed to thrive as a Client Support Associate, and why are they important?

To thrive as a Client Support Associate, you need strong communication skills, problem-solving abilities, and a background in customer service, often supported by a bachelor’s degree or relevant experience. Familiarity with customer relationship management (CRM) systems, ticketing software, and basic office applications is typically required. Exceptional patience, active listening, and adaptability help you connect with clients and resolve issues efficiently. These skills are crucial for providing prompt, effective support that enhances customer satisfaction and loyalty.

What is the difference between Client Support Associate vs Customer Service Representative?

AspectClient Support AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationHigh school diploma or equivalent; on-the-job training often provided
Work EnvironmentCorporate offices, call centers, or remote settings; focused on client accountsRetail stores, call centers, or online support; general customer interactions
Employer & Industry UsageFinancial services, tech companies, consulting firmsRetail, telecom, hospitality, and various service industries

While both roles involve assisting customers, a Client Support Associate typically handles specialized client accounts in professional settings, requiring specific industry knowledge. Customer Service Representatives often provide general support across various industries, focusing on broad customer inquiries. The roles differ mainly in scope and industry focus, but both aim to ensure customer satisfaction and retention.

Client Support Associate

Verano

Jessup, MD

$65K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 16 days ago

Verano rating

7.0

Company rating: 7.0 out of 10

Based on 49 frontline employees who took The Breakroom Quiz

6th of 29 rated cannabis dispensaries

Job description

Job Summary
As a Client Support Associate at Verano, you will be at the forefront of ensuring the satisfaction and success of our dispensary partners. This role is pivotal in delivering exceptional service to dispensary staff, implementing effective in-store activations, and fostering strong relationships with our clients. The ideal candidate will possess excellent communication skills, a passion for the cannabis industry, and a drive to uphold brand excellence.
This is a remote position with significant travel required throughout the assigned territory. Candidates should ideally be based on the Eastern Shore of Maryland to best support regional coverage and maintain close proximity to key clients and partners. The role offers flexibility in day-to-day work location, balanced with regular in-person engagement across the territory.
Essential Duties and Responsibilities
  • Act as the primary point of contact for dispensary staff, providing timely support, addressing inquiries, and delivering comprehensive product information.
  • Collaborate with Marketing to execute in-store activations and promotional events aimed at increasing brand visibility and driving sales within dispensaries.
  • Coordinate the distribution of promotional merchandise and items to dispensary staff to enhance brand awareness and foster loyalty.
  • Regularly audit dispensary menus to ensure accurate representation of our product offerings and promptly update as necessary.
  • Conduct training sessions and distribute educational materials to dispensary staff to enhance product knowledge and sales effectiveness.
  • Organize and conduct in-store training sessions to educate dispensary staff on product features, benefits, and best practices for sales and customer service.
  • Possess reliable transportation to travel to various dispensary locations for in-person engagements and activations.
  • Occasionally provide food or beverage items during in-store activations or training sessions to enhance the customer experience.
  • Gather feedback from dispensary staff regarding our products, services, and overall customer experience to identify areas for improvement and inform strategic decisions. Track and report on key performance metrics such as event attendance, sales conversions, and customer feedback.
  • Represent the brand at industry events, trade shows, and community gatherings, networking with potential customers and partners to expand brand reach.
  • Maintain a positive and professional image of the brand, adhering to company values and guidelines, including proper attire.
  • Stay informed about industry trends, competitor activities, and regulatory changes to ensure our brand remains competitive and compliant.
  • Other duties as assigned by management
Minimum Qualifications
  • Bachelor's Degree or equivalent work marketing or business experience.
  • Previous experience in customer service, sales, or marketing, preferably in the cannabis industry
  • Strong strategic and critical thinking capabilities.
  • Ability to manage multiple priorities in a fast-paced environment.
  • High level of integrity and strict adherence to protecting confidential information.
  • Excellent written and oral communication skills.
  • Proven background of leading through influence.
  • Organized and detail oriented with ability to execute change management.
  • Solid project management, conflict resolution and people management skills..
  • Exceptional interpersonal communication skills.
  • Effective consultative and influencing approach, with proven ability to work effectively with all organizational levels
What We Offer
Verano Base Pay
$65,000
Actual pay is based on experience, qualifications, and location of the role. Roles may be eligible for annual bonus program based on individual and company performance.
Benefits:
  • Medical, dental, and vision insurance
  • 401(k) matching
  • Paid holidays
  • Paid time off
  • Product discounts

Physical and Mental Demands
While performing the duties of this job, the employee is frequently required to remain in a stationary position, move and/or position oneself, communicate, operate and/or prepare, place, position objects, tools, or controls. The employee must occasionally move packages weighing up to 50 lb. Specific vision abilities required by this job include close observation and the ability to adjust focus. The mental and physical requirements described here are representative of those that must be met by an individual, with or without reasonable accommodation, to successfully perform the essential functions of this position. This role will require travel at 20-50% of the time
Working Environment
Work is performed in an office environment. The noise level in the work environment is usually moderate. The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.
We are proud to be an equal opportunity employer. We place priority in an environment of inclusion, diversity and social justice and are committed to securing a better, brighter way forward for our employees, our markets, and our communities.

What Verano employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

About Verano

Sourced by ZipRecruiter

Industry

Offices of health practitioners

Company size

1,001 - 5,000 Employees

Headquarters location

Chicago, IL, US

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