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Client Support Associate Jobs in Alberta (NOW HIRING)

To do it, we believe in supporting each other, because great work happens when people come together ... You will help build long-term relationships with our clients by answering client inquiries and ...

We connect deeply with our customers - celebrating their wins and supporting their struggles as if ... We are seeking a Relationship Associate with experience in managing accounts, analyzing data ...

The Private Client Account Manager has an impact on overall brokerage success by assisting in the ... The Account Manager will function as a mentor to Associate Account Manager(s), and support Account ...

The Private Client Account Manager has an impact on overall brokerage success by assisting in the ... The Account Manager will function as a mentor to Associate Account Manager(s), and support Account ...

As a Retail Associate within our boutiques, you will be part of the team responsible for the ... extraordinary client experiences and support to maximize on sales opportunities. And, with the ...

As a Retail Associate within our boutiques, you will be part of the team responsible for the ... extraordinary client experiences and support to maximize on sales opportunities. And, with the ...

As a Retail Associate within our boutiques, you will be part of the team responsible for the ... extraordinary client experiences and support to maximize on sales opportunities. And, with the ...

As a Retail Associate within our boutiques, you will be part of the team responsible for the ... extraordinary client experiences and support to maximize on sales opportunities. And, with the ...

As a Retail Associate within our boutiques, you will be part of the team responsible for the ... extraordinary client experiences and support to maximize on sales opportunities. And, with the ...

As a Retail Associate within our boutiques, you will be part of the team responsible for the ... extraordinary client experiences and support to maximize on sales opportunities. And, with the ...

As a Senior Associate in Finance Transformation, you will specialize in improving the function ... Team with PwC colleagues across other lines of service in support of client needs * Support the ...

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Client Support Associate information

What does a Client Support Associate do?

A Client Support Associate is responsible for assisting clients with inquiries, resolving issues, and providing information about products or services. They serve as the main point of contact between a company and its customers, ensuring that clients receive timely and effective support. Their duties may include responding to emails or phone calls, troubleshooting problems, and guiding clients through processes or solutions. The goal is to maintain high customer satisfaction and build strong client relationships.

How does a Client Support Associate typically collaborate with other departments to resolve customer issues?

Client Support Associates frequently work with teams such as technical support, account management, and product development to address customer inquiries and resolve complex issues. When a customer’s request extends beyond standard procedures, associates coordinate with these departments to gather accurate information or escalate concerns. This collaborative environment not only ensures timely solutions for clients but also helps associates build a well-rounded understanding of the company’s products and services. Strong communication and teamwork skills are essential in this role.

Is a CSA job stressful?

A Client Support Associate (CSA) role can be stressful due to high customer interaction, problem-solving demands, and meeting performance metrics. However, stress levels vary depending on the work environment, workload, and individual skills in communication and time management.

What does a client service associate do?

A client support associate assists clients by addressing their inquiries, resolving issues, and providing information about products or services. They often use communication tools like phone, email, or chat and require strong interpersonal and problem-solving skills to ensure customer satisfaction.

What does a customer support associate do?

A customer support associate assists clients by answering questions, resolving issues, and providing information about products or services. They often communicate via phone, email, or chat, and use customer relationship management (CRM) tools to track interactions and ensure customer satisfaction.

What are the key skills and qualifications needed to thrive as a Client Support Associate, and why are they important?

To thrive as a Client Support Associate, you need strong communication skills, problem-solving abilities, and a background in customer service, often supported by a bachelor’s degree or relevant experience. Familiarity with customer relationship management (CRM) systems, ticketing software, and basic office applications is typically required. Exceptional patience, active listening, and adaptability help you connect with clients and resolve issues efficiently. These skills are crucial for providing prompt, effective support that enhances customer satisfaction and loyalty.

What is the difference between Client Support Associate vs Customer Service Representative?

AspectClient Support AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationHigh school diploma or equivalent; on-the-job training often provided
Work EnvironmentCorporate offices, call centers, or remote settings; focused on client accountsRetail stores, call centers, or online support; general customer interactions
Employer & Industry UsageFinancial services, tech companies, consulting firmsRetail, telecom, hospitality, and various service industries

While both roles involve assisting customers, a Client Support Associate typically handles specialized client accounts in professional settings, requiring specific industry knowledge. Customer Service Representatives often provide general support across various industries, focusing on broad customer inquiries. The roles differ mainly in scope and industry focus, but both aim to ensure customer satisfaction and retention.

What job makes $10,000 a month without a degree?

A Client Support Associate typically does not earn $10,000 a month without significant experience or specialized skills. High-paying roles that can reach this level without a degree often include sales, real estate, or entrepreneurship, which rely on performance, networking, and skills rather than formal education.
Commercial Account Associate

Commercial Account Associate

HUB

Grande Prairie, AB • On-site

Full-time

Retirement

Posted 22 days ago


Job description

Ignite your potential. Impact what matters.

Hi, we're HUB - a network of doers with diverse stories and a shared goal to support our clients and communities. To do it, we believe in supporting each other, because great work happens when people come together, and that means building a team where anyone can spark an idea, and where everyone can make a difference. Where pushing ourselves forward helps us give more to others.

When you partner with us, you're at the center of a vast network of risk, insurance, employee benefits, retirement and wealth management specialists that bring clarity to a changing world with tailored solutions and unrelenting advocacy - so you're ready for tomorrow.

The Opportunity!

As a Commercial Account Associate for our Commercial Insurance team, you will apply your superior attention to detail and excellent client service skills while working closely with a team of Producers and Marketers on our Commercial accounts. You will help build long-term relationships with our clients by answering client inquiries and requests through policy and coverage insurers.

We welcome applicants from a variety of professional backgrounds. While prior insurance experience is considered an asset, it is not required.

What you will bring to the role -

  • Level 1 General Insurance License is required.
  • Possess or working toward level 2 insurance license an asset.
  • 6+ months of experience within Insurance required.
  • Motivated to help support a diverse team and contribute to a team environment.
  • Pro-active and a self-starter with a keen attention to detail.
  • Demonstrated ability to communicate effectivity in both written and verbal.
  • Works well in a fast paced, client-focused environment.
  • Proficiency in windows-based computer systems.

Why Join HUB?

  • An exceptional, welcoming, and inclusive company culture.
  • Excellent compensation, benefits, RRSP match, referral incentives, and company perks.
  • Work flexibility.
  • Paid educational training and vast learning opportunities.
  • Room for advancement and growth within the organization.
  • Paid day off for your birthday - we want to celebrate you!

What makes us different than all the rest?

Our Vision:To be everywhere risk exists - today and tomorrow. Helping protect what matters most.

Our Mission:To protect and support the aspirations of individuals, families, and businesses. To empower our employees to learn, grow and make a difference in their communities.

Our Core Values:

  • Entrepreneurship: We encourage innovation and educated risk-taking.
  • Integrity: We do the right thing every time.
  • Teamwork: We work together to maximize results.
  • Accountability: We measure and take responsibility for outcomes.
  • Service: We serve clients, communities, and colleagues.

Ready to join HUB and build a career in a rapidly growing industry?Apply today for the Commercial Account Associate opportunity!

Department Account Management & ServiceRequired Experience: 2-5 years of relevant experienceRequired Travel: No Travel Required

We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting teamHUBRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.