Client Success Operations Analyst Jobs in Ohio (NOW HIRING)

Who We Are
At Benesch we pride ourselves on exceeding expectations and building trust not only with our clients but with our employees - Benesch's #1 asset. Committed to providing not only the highest level of legal service to our clients, Benesch also aspires to create a positive work environment for our employees. Our Firm continues to earn placement on Chicago and Cleveland's Top Workplaces list, along with Cleveland's NorthCoast 99 Top Workplaces rankings. We also continue to advance on the AmLaw 125 list, placing us among the top 125 law firms in the country.
Benesch is proud to be recognized for being a Firm that attracts and retains top talent - making Benesch a great place to work. We offer a hybrid schedule, career development and growth, transparent and visible leadership teams, and a place where diversity, equity and inclusion is celebrated. In addition, the Firm offers a full array of benefits which can be viewed at .
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We are one of the fastest growing firms in the nation, and have offices in Chicago, Cleveland, Columbus, Miami, New York City, San Francisco, and Wilmington. We continue to expand our geographic footprint and value the talent that comprises each of our locations. If you are someone who champions a First in Service approach and are ready to be part of an exciting and growing Firm, we would invite you to apply to join our team.
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Benesch is proud to announce the opening for a Client Operations & LPM Analyst in our Columbus office! This position is hybrid and has work from home flexibility.
Position Summary:
Do you enjoy working financial project management? Are you looking for an opportunity to work with a specialized group to help determine an organization's financial performance, staffing efficiencies and optimize client communications? Then our Client Operations & LPM Analyst opening might be just the position for you! This role is perfect for the individual who is looking to contribute to new business opportunities by advising on past client/matter experience and providing analytical support.
The Client Operations & LPM Analyst works closely with the Senior Legal Project Manager as well as our pricing and analysis professionals to optimize client communications, staffing efficiencies and financial performance. This litigation-focused position will assist with recommending and implementing process improvements and risk assessments; educating and training attorneys and their support staff about LPM and other best practices; and enhancing knowledge management. The Client Operations & LPM Analyst has significant interaction with attorneys and clients in connection with proactive communication and administration of high-stakes matters and portfolios of representation. This role will assist in tracking matters from inception to close - promoting effective outcomes and budget adherence. In addition, the Client Operations & LPM Analyst will contribute to new business opportunities by advising on past client/matter experience and providing analytical support. This position requires continued learning by keeping pace with developments in the legal industry related to legal project management technologies and best practices.
Essential Functions:

1. With oversight from the Senior Legal Project Manager, works with responsible attorneys to develop matter scopes, budgets, timelines, and appropriate internal and external status updates.
2. Assists with the management of large accounts or matters with complex variables and budgets.
3. Collects and organizes account and matter data; facilitate knowledge-sharing among attorneys, clients and professional staff; and communicate progress, shifts to timelines or budgets, and any recommended adjustments to key stakeholders.
4. Assists with the development, implementation and maintenance of legal project management tools, resources and technologies, and facilitate adoption by attorney teams to enhance efficiencies. These tools include software applications, a repository of LPM templates, internal team checklists, databases, workflows, and custom reports.
5. Identifies, prioritizes and executes process improvement projects.
6. Quantifies and records risks in projects. Recommend mitigation strategies.
7. Researches historical matters and prepare analysis to inform and compare budget proposals. Build a database of quantitative and qualitative data related to historical matters/budgets to enhance future pricing accuracy.
8. Documents and maintains detailed records of procedures, assumptions, methodologies, and sources of information used in analysis.
9. Continually works to improve and ensure quality and accuracy of work product.
10. Performs additional duties as assigned or required.

Qualifications:
The Client Operations & LPM Analyst will bring a strong blend of business and legal acumen, holding a bachelor's degree-preferably in accounting, finance, or management-and at least two years of litigation-focused legal project management experience within a law firm or corporate legal department. This individual combines analytical precision with strategic thinking, using advanced Excel and PowerPoint skills and a working knowledge of Power BI to transform complex data into actionable insights. Experience with SharePoint, SQL, or database management is a plus. A deep understanding of corporate finance, budgeting, and legal operations supports their ability to connect metrics with meaningful business outcomes. Highly organized and detail-oriented, this professional thrives in fast-paced environments, meeting shifting deadlines with creativity and composure. Known for their clear communication, collaborative spirit, and unwavering integrity, they build trust across teams and deliver top-tier client service-always ready to adapt, innovate, and exceed expectations.
Benesch is an equal opportunity employer. We strongly value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability (where applicant is qualified to perform the essential functions of the job with or without reasonable accommodations), medical condition, protected veteran status, gender identity, genetic information, or any other characteristic protected by federal, state, or local law.
Applicants who are interested in applying for a position and require special assistance or an accommodation during the process due to a disability should contact the Benesch Human Resources Department by phone at 216-363-4578 or email Christine Watson at
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