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Client Success Manager Ii Jobs in Washington (NOW HIRING)

Orion Solutions

Client Success Manager

Reston, VA · On-site

$55K - $65K/yr

About the Client Success Manager position We're looking for a driven and passionate Client Success Manager (CSM) who loves building relationships and helping clients win. In this role, you'll be the ...

Socket.dev

Client Success Manager

Mclean, VA · On-site

$100 - $125/hr

The client success manager will build relationships and become established with our clients as a trusted advisor on cybersecurity and IT solutions to retain and expand business. The candidate will ...

Aon

Client Success Manager

Potomac, MD · On-site

The Client Success Manager is responsible for managing the delivery of our workplace financial wellness program across an assigned portfolio of plan sponsor clients. This role focuses on client ...

NFP Corp

Client Success Manager

Potomac, MD · On-site

The Client Success Manager is responsible for managing the delivery of our workplace financial wellness program across an assigned portfolio of plan sponsor clients. This role focuses on client ...

Aon

Client Success Manager

Mclean, VA · On-site

The Client Success Manager is responsible for managing the delivery of our workplace financial wellness program across an assigned portfolio of plan sponsor clients. This role focuses on client ...

NFP Corp

Client Success Manager

Mclean, VA · On-site

The Client Success Manager is responsible for managing the delivery of our workplace financial wellness program across an assigned portfolio of plan sponsor clients. This role focuses on client ...

NFP Corp

Client Success Manager

Mclean, VA · On-site

The Client Success Manager is responsible for managing the delivery of our workplace financial wellness program across an assigned portfolio of plan sponsor clients. This role focuses on client ...

NFP Corp

Client Success Manager

Potomac, MD · On-site

The Client Success Manager is responsible for managing the delivery of our workplace financial wellness program across an assigned portfolio of plan sponsor clients. This role focuses on client ...

AON PLC

Client Success Manager

Bethesda, MD · On-site

$80 - $100/hr

The Client Success Manager is responsible for managing the delivery of our workplace financial wellness program across an assigned portfolio of plan sponsor clients. This role focuses on client ...

NFP Corp

Client Success Manager

Potomac, MD · On-site

The Client Success Manager is responsible for managing the delivery of our workplace financial wellness program across an assigned portfolio of plan sponsor clients. This role focuses on client ...

NFP Corp

Client Success Manager

Mclean, VA · On-site

The Client Success Manager is responsible for managing the delivery of our workplace financial wellness program across an assigned portfolio of plan sponsor clients. This role focuses on client ...

Leadership Connect

Client Success Manager

Washington, DC · On-site

$75K - $85K/yr

Founded by two former CEOs of S&P 500 companies and a former presidential press secretary, our ... About the Role Leadership Connect is hiring a Client Success Manager to lead user engagement and ...

Welldoc, Inc.

Client Success Manager

Columbia, MD

As a Client Success Manager, you will be responsible for managing assigned strategic accounts and serve as a primary point of contact. You will be a trusted advisor, proactively identifying client ...

Welldoc

Client Success Manager

Columbia, MD · On-site

As a Client Success Manager, you will be responsible for managing assigned strategic accounts and serve as a primary point of contact. You will be a trusted advisor, proactively identifying client ...

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Client Success Manager Ii information

What does a Client Success Manager II do?

A Client Success Manager II is responsible for building and maintaining strong relationships with clients to ensure they are satisfied with a company's products or services. They act as the main point of contact for clients, addressing concerns, providing support, and identifying opportunities to add value. This role often involves collaborating with internal teams to resolve issues, drive product adoption, and help clients achieve their business goals. The 'II' indicates a mid-level position, which usually requires more experience and may involve mentoring junior staff or handling more complex accounts.

What are the key skills and qualifications needed to thrive as a Client Success Manager II?

To thrive as a Client Success Manager II, you need a strong background in account management, relationship building, and problem-solving, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer analytics tools, and project management software is typically required. Excellent communication, emotional intelligence, and strategic thinking are vital soft skills for fostering trust and delivering value to clients. These competencies are crucial for ensuring client satisfaction, retention, and long-term business growth.

How does a Client Success Manager II typically collaborate with sales and product teams to enhance client satisfaction?

A Client Success Manager II often acts as a bridge between clients and internal teams, working closely with sales to ensure a smooth onboarding process and with product teams to communicate client feedback or feature requests. This collaboration involves regular meetings, sharing client insights, and strategizing solutions to client challenges. By fostering cross-functional communication, Client Success Managers help drive product improvements and support upselling or renewal opportunities, all while keeping client satisfaction at the forefront.

What cities in Washington are hiring for Client Success Manager Ii jobs?

Cities in Washington with the most Client Success Manager Ii job openings:

Client Success Manager Ii jobs near you

Client Success Manager

Reston, VA • On-site

Orion Solutions
Guided Missile and Space Vehicle Manufacturing • 11 - 50 employees
Learn more about Orion Solutionsexternal

$55K - $65K/yr

Full-time

Medical, Dental, Retirement, PTO

Re-posted 20 days ago

Job description

About the Client Success Manager position


We're looking for a driven and passionate Client Success Manager (CSM) who loves building relationships and helping clients win. In this role, you'll be the trusted point of contact for our clientschampioning their goals, ensuring they get ongoing value from our services, and acting as their voice within our organization. You'll collaborate closely with leadership and crossfunctional teams to deliver exceptional client experiences while upholding company standards and best practices.

This role is ideal for someone who thrives on ownership, values strong relationships, and enjoys balancing strategy with execution. You'll manage client engagement, track service activity, and partner with service and technical teams to drive satisfaction, retention, and long-term success. Through regular check-ins and alignment with technical leadership, you'll proactively address challenges, set clear expectations, and help clients achieve meaningful outcomes aligned to their business objectives.

If you're excited by accountability, collaboration, and making a real impact for clients, this role is built for you.

Client Success Manager Attributes and Characteristics

  • Strong understanding of the company's technology stack and services delivered to clients.
  • Ability to effectively communicate with client business owners and key stakeholders, while maintaining a deep understanding of their business objectives and IT environment. Able to translate those insights into meaningful success strategies, service alignment, and technology recommendations.
  • Stays informed on relevant market trends, industry developments, competitive landscape, and evolving client needs to proactively guide clients toward best practices and long-term success.
  • Collaborates closely with internal teams, including service, technical, and leadership groups, to develop and maintain technology roadmaps that support client goals and business outcomes.
  • Designs and executes a clear client engagement and communication plan, including regular touchpoints and success check-ins.
  • Coordinates with the sales team by identifying client needs or opportunities and ensuring any sales or procurement requests are documented appropriately in the PSA and routed to sales for follow-up.
  • Serves as a client advocate during service-related issues, working internally with the service and technical teams to resolve issues, communicate outcomes to the client, and help prevent recurrence through proactive improvement and problem management.
  • Manages and continuously refines the onboarding experience for new clients, overseeing the full onboarding journey with a strong focus on client satisfaction, clarity, and establishing the foundation for a long-term trusted relationship.

Position Responsibilities

  • Own client satisfaction, retention, and ongoing relationship management.
  • Prepare and conduct Quarterly Business Reviews (QBRs) and Management Business Reviews (MBRs), as appropriate.
  • Maintain consistent and proactive client engagement.
  • Support development and alignment of IT roadmaps and budget planning to meet client business objectives.
  • Drive service renewals and support service expansion through value realization and relationship strength.

Knowledge, Skills, and Abilities

  • Strong interest in staying current with existing and emerging technologies.
  • Ability to quickly learn and understand new technologies and services.
  • Enjoys sharing knowledge, collaborating with peers, and contributing to team success.
  • Excellent organizational, communication, and problem-solving skills.

Credentials and Experience

  • Bachelor's or Associate's degree preferred.
  • Minimum of three (3) years of relevant experience in client success, account management, customer experience, or a related role, or an equivalent combination of education and experience.
Benefits
  • 401(k)
  • Health insurance
  • Dental insurance
  • Paid time off