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Client Success Manager Hybrid Jobs in Ridge, NY (NOW HIRING)

Sourcepass

Client Success Coordinator

Melville, NY · On-site

$9.0K - $13K/yr

POSITION SUMMARY The Client Success Coordinator (CSC) is on the Client Strategy Team and acts as ... The CSC will work closely with other Sourcepass teams to quarterback client requests, manage client ...

Emplova

Client Success Director

Huntington Station, NY · On-site

$80K - $100K/yr

About the RoleWe are seeking a Client Success Director to manage and grow a portfolio of clients, serving as their primary point of contact and trusted advisor. This role blends strategic advisory ...

Emplova

Client Success Director

Huntington, NY · On-site

About the Role We are seeking a Client Success Director to manage and grow a portfolio of clients, serving as their primary point of contact and trusted advisor. This role blends strategic advisory ...

KWI

Sr Customer Success Manager

Melville, NY · On-site

$110K/yr

Sr Customer Success Manager Department: Customer Experience Employment Type: Full Time Location ... is why we follow a hybrid schedule. Our in-office days of Monday, Tuesday and Thursday, and ...

KWI

Sr Customer Success Manager

Melville, NY

The Opportunity KWI is seeking a results-driven Senior Customer Success Manager (CSM) to manage and ... is why we follow a hybrid schedule. Our in-office days of Monday, Tuesday and Thursday, and ...

VHB

Traffic Engineering Project Manager

Hauppauge, NY · Hybrid

$120K - $170K/yr

ABOUT THE POSITION Traffic Engineering Project Manager | Hybrid | Hauppauge, NY VHB's growing ... Develop new project opportunities, manage client relationships, and prepare and manage proposal ...

VHB

Traffic Engineering Project Manager

Hauppauge, NY · On-site

$120K - $170K/yr

Overview ABOUT THE POSITION Traffic Engineering Project Manager | Hybrid | Hauppauge, NY VHB ... Develop new project opportunities, manage client relationships, and prepare and manage proposal ...

VHB

Traffic Engineering Project Manager

Hauppauge, NY · On-site

$120K - $170K/yr

... Hybrid | Hauppauge, NY VHB's growing Hauppauge, NY team is looking for a Traffic Engineering ... Develop new project opportunities, manage client relationships, and prepare and manage proposal ...

VHB

Traffic Engineering Project Manager

Hauppauge, NY · Hybrid

$120K - $170K/yr

Overview ABOUT THE POSITION Traffic Engineering Project Manager | Hybrid | Hauppauge, NY VHB ... Develop new project opportunities, manage client relationships, and prepare and manage proposal ...

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All JobsClient Success Hybrid JobsClient Success Manager Hybrid JobsClient Success Manager Hybrid Jobs in Ridge, NY

Client Success Manager Hybrid information

See Ridge, NY salary details

$32.1K

$82.1K

$138.4K

How much do client success manager hybrid jobs pay per year?

As of Jul 26, 2026, the average yearly pay for client success manager hybrid in Ridge, NY is $82,115.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,800.00 and $97,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Client Success Manager Hybrid, and why are they important?

To thrive as a Client Success Manager Hybrid, you need strong relationship management, problem-solving abilities, and a background in business or account management, often supported by a bachelor's degree. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, proactive mindset, and adaptability are critical soft skills for building trust and effectively addressing client needs in both remote and in-office settings. These skills ensure client satisfaction, retention, and long-term business growth in a dynamic work environment.

How does a Client Success Manager Hybrid typically balance on-site and remote work to effectively support clients and their internal team?

As a Client Success Manager Hybrid, you'll often split your time between working remotely and being on-site, depending on client needs and team meetings. This hybrid structure allows you to build strong relationships through in-person interactions while also leveraging virtual tools for regular check-ins and project updates. Successful CSMs proactively coordinate their schedules to ensure they are available for client milestones, team collaborations, and urgent issues, whether in the office or remotely. Clear communication and adaptability are key to maintaining high client satisfaction and seamless teamwork in this flexible environment.

What does a Client Success Manager Hybrid do?

A Client Success Manager Hybrid is responsible for ensuring clients achieve their desired outcomes while using a company’s products or services. The 'hybrid' aspect means they typically work both remotely and in-office, combining virtual meetings with in-person interactions. Their main duties include onboarding new clients, building lasting relationships, addressing client concerns, and collaborating with internal teams to deliver solutions. Client Success Managers also track client satisfaction and work to maximize client retention and expansion opportunities. Their role is crucial for fostering customer loyalty and driving business growth.

What is the difference between Client Success Manager Hybrid vs Customer Support Specialist?

AspectClient Success Manager HybridCustomer Support Specialist
CredentialsRelevant experience, certifications in customer success or account managementBasic customer service skills, sometimes certifications in support tools
Work EnvironmentProactive client engagement, account management, strategic planningReactive support, troubleshooting, resolving customer issues
Employer & IndustryTech, SaaS, B2B servicesRetail, telecom, tech support

The Client Success Manager Hybrid focuses on proactive account management and building long-term client relationships, often requiring strategic skills and certifications. In contrast, the Customer Support Specialist primarily handles reactive customer inquiries and troubleshooting. While both roles involve customer interaction, the CSM Hybrid emphasizes retention and growth, whereas the Support Specialist centers on issue resolution.

What cities near Ridge, NY are hiring for Client Success Manager Hybrid jobs? Cities near Ridge, NY with the most Client Success Manager Hybrid job openings:
Client Success Manager Hybrid jobs near you
Client Success Coordinator

Client Success Coordinator

Sourcepass

Melville, NY • On-site

$9.0K - $13K/yr

Full-time

Posted 23 days ago

Job description

Description:

POSITION SUMMARY

The Client Success Coordinator (CSC) is on the Client Strategy Team and acts as the clients' advocate within Sourcepass. The CSC will work closely with other Sourcepass teams to quarterback client requests, manage client relationships, and help facilitate an experience that clients love. ?


RESPONSIBILITIES

  • Schedule, conduct, and participate in Client Touch Base Meetings
  • Prepare and deliver Client Business Reviews
  • Perform initial data collection, prepare and present Strategic Technology Assessments.
  • Publish meeting notes for Client Touch Base Meetings, Business Reviews, and Strategic Technology Assessments
  • Build and maintain strong, long-lasting relationship with key client contacts
  • Assist with client interaction and facilitating value-add experiences
  • Collaborate with other Sourcepass functions to resolve client strategy inquiries
  • Perform documentation updates within internal Sourcepass business systems
  • Forecast and track key account metrics (e.g. quarterly revenue forecast and results)
  • Raise red flags with regards to at risk clients
Requirements:


  • 3+ years of work experience, working within a services business or as part of an internal IT department, preferably an MSP.
  • IT Knowledge (knowledge of workstations, firewalls, switches, servers, wireless access points, Azure, etc)
  • Strong Communication Skills– The CSC will act as a liaison between Sourcepass and their assigned clients. They will also coordinate with internal Sourcepass teams to facilitate client requests when serving as an escalation point. The CSC must have excellent written and verbal communication skills.
  • Relationship Management – The CSC will monitor and manage client satisfaction; along with being responsible for building and maintaining a strong relationship. The CSC will raise red flags with regards to at risk clients.
  • Time Management – The CSC will manage, prioritize and execute assigned client success tasks, initiatives, and tickets. The CSC will also be responsible for tracking their time.
  • Professional and Service Oriented – The CSC will serve as a primary point of contact and an advocate for the client. ?