Client Success Job Jobs (NOW HIRING)

Location: Remote (Los Angeles preferred)
Reports to: VP of Client Success

This is a remote position. Candidates located in the Los Angeles or Southern California area are strongly preferred for occasional in-person team meetings and events.

About Wonderful

Wonderful is a creative agency that helps intentional brands launch and grow exceptional digital experiences. We partner closely with our clients through strategy, design, development, and ongoing support, building long-term relationships rooted in trust, communication, and follow-through.

The Role

We're looking for a highly organized, people-oriented Client Success Coordinator to support our VP of Client Success and help deliver an exceptional experience for our clients.

You'll help keep client communication organized, meetings productive, projects moving, and commitments on track. This is an ideal opportunity for someone who enjoys building relationships, thrives on organization, and wants to grow into a career in Client Success or Account Management.

Compensation & Hiring Structure

This position will start as a 90-day contractor engagement to ensure mutual fit. During this period, you'll work directly with our VP of Client Success and demonstrate your ability to take initiative, stay organized, communicate effectively, and manage core responsibilities.

If the 90-day period is successful, the role will convert into a full-time employee position with a salary in the range of:

$60,000–$68,000 annually

(Depending on experience and capability)

As your responsibilities and impact grow, you'll have opportunities for increased compensation and advancement within our Client Success organization.

Key Responsibilities

Client Success

• Support client onboarding and ongoing engagement.
• Participate in client meetings, capture key takeaways, and ensure follow-up items are completed.
• Build trusted relationships through responsive, thoughtful communication.
• Monitor client sentiment and help identify risks before they become problems.
• Serve as a reliable day-to-day point of contact while escalating more complex issues when appropriate.

Coordination & Organization

• Keep client projects, documentation, and communications organized and up to date.
• Coordinate meeting scheduling, agendas, notes, and action items.
• Work closely with Project Management Operations to maintain visibility into project milestones, priorities, and deliverables.
• Help improve workflows, documentation, and internal processes as the Client Success team grows.
• Support the VP of client success with Partnerships and identifying opportunities to recommend partners
• Support reporting related to client health and engagement.

Growth

• Learn the fundamentals of Client Success and Account Management.
• Develop an understanding of our clients' businesses and goals.
• Collaborate with internal teams to continuously improve the client experience.
• Gradually take ownership of smaller client relationships as you grow in the role.

You'll Thrive in This Role If You...

• Love supporting clients and building strong relationships.
• Are naturally organized and don't let details slip through the cracks.
• Excellent Communicate skills with a client facing POV
• Ability to adapt your communication style based on different personalities and situations.
• Stay calm under pressure and enjoy solving problems.
• Proactive approach and taking initiative instead of waiting to be told what to do.
• Interested in building a long-term career in Client Success.

Requirements

Required

• Excellent written and verbal communication skills.
• Strong organizational and time management skills.
• High emotional intelligence and professionalism.
• Ability to manage multiple priorities with attention to detail.
• Positive attitude, ownership mindset, and desire to learn.

Preferred

• Experience in customer service, hospitality, client services, project coordination, account support, or other people-focused roles.
• Experience working in an agency, consulting, SaaS, or professional services environment.
• Familiarity with project management or CRM platforms.

Success Looks Like

• Clients feel informed, supported, and valued.
• Communication is proactive and dependable.
• Follow-ups happen without reminders.
• Risks are identified early.
• Internal teams have clear visibility into client needs.
• Our VP of Client Success has greater capacity to focus on strategic relationships while you help ensure day-to-day excellence.

Grow With Wonderful

You'll work directly alongside our VP of Client Success, gain exposure to agency operations, client strategy, and relationship management, and play a meaningful role in helping brands succeed.

More importantly, you'll join a team that values craftsmanship, ownership, and genuine relationships—and you'll have a clear path to grow into greater responsibility as our Client Success team expands.