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Client Success Associate Jobs in Rhode Island (NOW HIRING)

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Client Success Associate information

See Rhode Island salary details

$18.1K

$51.9K

$91.1K

How much do client success associate jobs pay per year?

As of Jul 13, 2026, the average yearly pay for client success associate in Rhode Island is $51,895.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,200.00 and $64,100.00 per year, depending on experience, location, and employer.

What is the difference between Client Success Associate vs Customer Support Specialist?

AspectClient Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer relationsOften a high school diploma or associate degree; training provided
Work EnvironmentProactive engagement, building long-term client relationshipsReactive support, resolving immediate customer issues
Employer & Industry UsageCommon in SaaS, tech, and service industriesWidespread across retail, telecom, and tech sectors

The main difference is that a Client Success Associate focuses on proactive relationship management and ensuring client satisfaction over time, while a Customer Support Specialist primarily handles reactive problem-solving and technical issues. Both roles require strong communication skills but serve different stages of the customer journey.

What does a Client Success Associate do?

A Client Success Associate is responsible for ensuring that clients have a positive experience with a company’s products or services. They act as a primary point of contact for clients, helping with onboarding, addressing concerns, and providing ongoing support. Their goal is to build strong relationships, increase customer satisfaction, and help clients achieve their desired outcomes. They may also collaborate with sales, product, and support teams to resolve issues and identify opportunities for improving the client experience.

How does a Client Success Associate typically collaborate with other departments to address client needs?

As a Client Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure client satisfaction and resolve issues efficiently. This often involves participating in cross-functional meetings, relaying client feedback to relevant departments, and coordinating solutions for complex client requests. Effective communication and teamwork are essential, as you'll act as a bridge between clients and internal teams to ensure expectations are met and ongoing improvements are made.

What are the key skills and qualifications needed to thrive as a Client Success Associate, and why are they important?

To thrive as a Client Success Associate, you need strong relationship-building abilities, problem-solving skills, and a background in business or communications, often supported by a bachelor's degree. Familiarity with customer relationship management (CRM) tools like Salesforce or HubSpot and proficiency with data tracking systems are typically required. Exceptional communication, active listening, and adaptability help professionals stand out in this client-facing role. These skills and qualities are vital for fostering client satisfaction, resolving issues efficiently, and supporting long-term business growth.
What are the most commonly searched types of Client Success jobs in Rhode Island? The most popular types of Client Success jobs in Rhode Island are:
What are popular job titles related to Client Success Associate jobs in Rhode Island? For Client Success Associate jobs in Rhode Island, the most frequently searched job titles are:
What job categories do people searching Client Success Associate jobs in Rhode Island look for? The top searched job categories for Client Success Associate jobs in Rhode Island are:
What cities in Rhode Island are hiring for Client Success Associate jobs? Cities in Rhode Island with the most Client Success Associate job openings:
Client Success Associate jobs near you
Infographic showing various Client Success Associate job openings in Rhode Island as of July 2026, with employment types broken down into 1% As Needed, 65% Full Time, 31% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $51,895 per year, or $24.9 per hour.
Client Solutions Retention Representative (Cox Business)

Client Solutions Retention Representative (Cox Business)

Cox Communications

Warwick, RI • On-site

$19.13 - $28.65/hr

Full-time

Medical, Life, Retirement, PTO

Re-posted 12 days ago

Cox Communications rating

8.4

Company rating: 8.4 out of 10

Based on 126 frontline employees who took The Breakroom Quiz

9th of 82 rated telecommunications companies

Job description

Great relationships don't just happen - they're built with trust, authenticity and a spark of curiosity. If you've got the talent to turn connections into meaningful partnerships, we want to hear from you.
At Cox Business, we help companies adopt new technologies that deliver mobility, scalability and growth. Our solutions include internet and networking solutions, as well as next-gen cloud and connected technologies.
We're on the hunt for a Client Solutions Retention Representative who loves connecting with people and making an impact. This is your chance to build relationships, create lasting solutions and help businesses succeed - all while driving revenue and advancing your own career.
Ready to work with a team that's as invested in your success as you are? Let's talk!
What's in It for You?
Here's a sneak peek of the benefits you could experience as a Cox employee:
  • A competitive salary and top-notch bonus/incentive plans.
  • A pro-sales culture that honors what salespeople (like you!) contribute to our success.
  • Exceptional work-life balance, flexible time-off policies and accommodating work schedules.
  • A true team environment, with 3 days of real-life collaboration in the office.
  • Comprehensive healthcare benefits, with multiple options for individuals and families.
  • Generous 401(k) retirement plans with company match.
  • Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
  • Professional development and continuing education opportunities.
  • Access to financial wellness/planning resources.

Check out all our benefits.
What You'll Do
You'll be the hero who keeps our small-to-medium business customers happy, loyal and thriving. Your mission? Reduce controllable churn by solving problems, offering tailored incentives and uncovering upsell opportunities that truly meet customers' needs while also assisting with billing related inquiries Here's a look at what you'll be doing:
  • Answering customer disconnect calls and resolving issues, saving the day with creative solutions and attractive offers.
  • Answering customer billing calls creating a best in class experience while assisting with billing related needs.
  • Driving additional revenue with a focus on customer needs and exploring upsell opportunities.
  • Making outbound calls to inform customers about referral programs, new products, enhanced packages or simply to renew, save or upgrade their services.
  • Reaching out to customers nearing contract expiration (3-6 months out) to secure renewals and identify opportunities to upsell.
  • Negotiating pricing, products, promotions and terms with clients while performing calculations for fees, time periods, pro-rations and competitive comparisons.
  • Troubleshooting and resolving service, pricing or technical issues, ensuring customers feel heard and supported.
  • Working with sales support to find the best solutions and resolve installation or service challenges.
  • Educating customers on how to maximize their Cox Business products and services, including features, billing and charges.
  • Managing sales orders with the sales support team and provide valuable customer insights to the marketing team to help shape future strategies.

Who You Are
You're an empathetic listener with a knack for solving problems. Here's what sets you apart:
Minimum Qualifications:
  • 5+ years of relevant experience, or a high school diploma/GED with 3 years of experience, or an associate/bachelor's degree in a related field.
  • Proficiency with computers and common business software.

Preferred Qualifications:
  • An associate's degree or technical certifications in a related discipline.
  • B2B sales experience with a proven track record of meeting quotas.
  • Background in revenue generation or customer retention roles.
  • Experience in the communications industry or with a major communications equipment vendor.

USD 19.13 - 28.65 per hour
Compensation:
Hourly pay rate is in the range of $19.13 - $28.65/hour. The hourly rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the hourly range identified herein, this role is also eligible for an annual incentive/commission target of $31,174.00.
Benefits:
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
EOE, including disability/vets

What Cox Communications employees say

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About Cox Communications

Sourced by ZipRecruiter

Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today! Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark?

Industry

Media and telecom

Company size

10,000+ Employees

Headquarters location

Atlanta, GA, US

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