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Client Solution Manager Jobs in Welland, ON (NOW HIRING)

Credit Solutions Manager - Automotive Finance (Hamilton, ON) The Credit Solutions Manager (CSM) is ... Attending client meetings (Teams, phone and in person, as required) to directly understand Borrower ...

We're looking for a Client Manager for our Digital Team, who primarily service our clients through ... solutions and a people-first approach. Our personal commitment to our team and our clients have ...

New

Client engagement - Help clients manage their accounts and products. Focus on the client experience ... You engage with purpose to find the right solutions. You go the extra mile, because it's the right ...

... Client Solutions team tackles complex, high-impact projects with precision, urgency, and care. A ... Proven ability to manage multiple projects, budgets, and schedules simultaneously * Strong ...

New

... client service, and who enjoy working as part of a high energy team on cutting-edge programs ... We provide consulting, projects and operations solutions in more than 60 countries, employing ...

... appropriate solutions * Apply KPMG's audit and accounting practices/methodologies on client ... Ability to manage conflicting demands and priorities is derived from your dedication and motivation ...

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Client Solution Manager information

What is a client solution manager?

A Client Solution Manager is a professional who serves as the primary point of contact between a company and its clients, focusing on understanding client needs and delivering tailored solutions. They work to ensure client satisfaction by managing projects, coordinating with internal teams, and providing strategic guidance. Their role often involves analyzing client challenges, recommending effective solutions, and maintaining long-term client relationships to drive business growth.

What are the key skills and qualifications needed to thrive as a client solution manager?

To thrive as a Client Solution Manager, you need expertise in account management, business strategy, and client relationship building, often supported by a bachelor's degree in business or a related field. Familiarity with CRM software, data analytics tools, and project management platforms is typically required. Strong communication, problem-solving, and negotiation skills help you effectively address client needs and foster long-term partnerships. These abilities are crucial for delivering tailored solutions, achieving client satisfaction, and driving business growth.

How does a client solution manager typically collaborate with sales and technical teams to deliver client projects?

As a Client Solution Manager, you’ll serve as a bridge between clients, sales, and technical teams. You’ll work closely with sales to understand client needs and shape proposals, then coordinate with technical specialists to ensure solutions are feasible and align with client expectations. Regular meetings, joint planning sessions, and cross-functional project updates are common, making strong communication and organizational skills essential. This collaborative approach helps ensure projects are delivered on time and meet the desired outcomes.

What is the difference between Client Solution Manager vs Account Manager?

AspectClient Solution ManagerAccount Manager
Primary FocusDeveloping tailored solutions for clients, managing project deliveryMaintaining client relationships, upselling, and renewals
Required SkillsSolution design, project management, technical knowledgeCustomer service, communication, sales skills
Work EnvironmentCollaborates with technical teams, project-basedClient-facing, relationship-driven
CertificationsOften requires industry-specific or technical certificationsSales or customer service certifications beneficial

The main difference is that a Client Solution Manager focuses on creating and implementing customized solutions for clients, often involving technical and project management skills. An Account Manager primarily maintains ongoing client relationships, focusing on satisfaction, renewals, and upselling. Both roles are essential in client management but serve different functions within the industry.

What cities near Welland, ON are hiring for Client Solution Manager jobs?

Cities near Welland, ON with the most Client Solution Manager job openings:

Infographic showing various Client Solution Manager job openings in Welland, ON as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 22% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

Credit Solutions Manager

Scotiabank

Hamilton, ON

Full-time

Re-posted 2 days ago


Job description

Requisition ID: 265381 
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Credit Solutions Manager - Automotive Finance (Hamilton, ON)

The Credit Solutions Manager (CSM) is responsible for contributing to the profitable growth and quality of the Bank's Automotive Commercial Credit portfolio for an assigned portfolio of accounts, ranging from low to medium complexity and size, by performing financial solutions-related activities for clients including risk analysis, deal structuring, and credit applications. In addition, the Credit Solutions Manager is responsible for monitoring and oversight of their assigned portfolio, recommending corrective action on deficiencies and problem accounts as appropriate. 

The incumbent interfaces directly with clients at times, in partnership with the Sr. Relationship Manager (RM). As well, the CSM liaises with Global Risk Management (GRM) through the credit decision-making process.

Is this role right for you? In this role, you will:

Contributes to the profitable development of Automotive Commercial Credit business by:

  • Ensuring the timely analysis, structuring and presentation of credit proposals within the prescribed segment.
  • Attending client meetings (Teams, phone and in person, as required) to directly understand Borrower's needs and help made sound credit recommendations. 
  • Providing prompt and sound recommendations in the analysis and adjudication of credit proposals beyond assigned limits.
  • Ensuring that communications to (Sr.) RM clearly convey the rationale for decisions, so that they may respond effectively to clients.
  • Monitoring pricing guidelines and hurdles for loans and credit-related fees to help drive profitable growth.
  • Recommending alternative terms, conditions, and covenants to provide a viable banking proposal to the client within sound credit lending practices.
  • Restructuring marginal proposals into bankable deals where possible.
  • Providing guidance, coaching and counsel to (Sr.) RM, guiding them to better serve clients' needs.
  • Work directly with GRM partners to ensure authorization matches submitted request and ensure a timely adjudication process.

Ensures the accurate communication of the terms and conditions of an authorization and supervises the effective and timely implementation of same by:

  • Reviewing all written authorizations to ensure accuracy, completeness, and clarity.
  • Ensuring prompt follow-up for acceptance of the authorization and reacting swiftly to any problems, amendments, extensions, reporting to senior management where necessary.
  • Promptly and effectively addressing issues surrounding the adequacy, quality and completeness of loan documentation and security.
  • Liaising on any required changes with the (Sr.) RM and following up for the accurate execution and delivery of same prior to disbursement of funds.
  • Providing GRM with prompt feedback when credit authorizations differ from those requested.

Ensure the ongoing quality of the assigned credit portfolio through control and administration of the specific conditions and reporting requirements as specified in individual authorizations are adhered to by:

  • Advising senior management of any credit weaknesses developing within individual accounts, by ongoing awareness and analysis of relevant financial, legal, political, technological, and industry information.
  • Adhering to any regulatory and internal Bank policies and requirements.
  • Complying with regulatory requirements as part of the service process, including Know Your Customer (KYC), Anti-Money Laundering/Anti-Terrorist Financing (AML/ATF) Privacy and Occupational Health and Safety (OHS) requirements, processes and guidelines.

Is this role right for you? We'd love to work with you if you have:

  • Undergraduate degree in business or economics (or work-related equivalency)
  • Excellent credit structuring skills
  • Excellent risk assessment and analysis skills
  • Excellent accounting and financial analysis skills
  • Good coaching skills
  • Good understanding of customer profitability model
  • Ability to build solid business case justification for deals
  • Self-starter with the ability to prioritize and multi-task
  • Superior interpersonal and teamwork skills
  • Good communication skills (oral & written)
  • Industry knowledge considered an asset
  • MBA or a professional designation (CPA, CFA etc.) considered an asset

What's in it for you? 

  • The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers.
  • A competitive compensation and benefits package.
  • An organization committed to making a difference in our communities- for you and our customers.
  • You can expect to be recognized and rewarded for high-performance. You'll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
  • You'll receive clear, transparent criteria to progress in your career.

Location(s):  Canada : Ontario : Hamilton 
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our  Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.