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Client Services Engineer Jobs in Oregon (NOW HIRING)

NICE

Professional Services Engineer

OR · On-site +1

Collaborate directly with the client's System Engineers to support NICE infrastructure across ... High customer service orientation with strong verbal and written communication skills. * Ability to ...

NICE

Manager, Client Services, AI, CX

OR · On-site +1

Client-Facing Responsibilities * Serve as primary executive-facing PMO leader for AI programs ... Partner with Data/ML Engineering, MLOps, Security, and Business stakeholders. People Leadership

Digital Remedy

Content Creator - Client Services

Portland, OR · On-site

$130K - $135K/yr

Sinclair is seeking a Content Creator in Client Services. The person will be responsible for conceptualizing, creating, shooting and editing cutting edge commercials and digital content for our ...

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All JobsClient Services Engineer JobsClient Services Engineer Jobs in Oregon

Client Services Engineer information

See Oregon salary details

$41.2K

$107.6K

$145.4K

How much do client services engineer jobs pay per year?

As of Sep 10, 2026, the average yearly pay for client services engineer in Oregon is $107,581.00, according to ZipRecruiter salary data. Most workers in this role earn between $88,800.00 and $123,200.00 per year, depending on experience, location, and employer.

What is the difference between Client Services Engineer vs Technical Support Specialist?

AspectClient Services EngineerTechnical Support Specialist
Required CredentialsBachelor's in Engineering, IT, or related field; certifications like Cisco, CompTIAAssociate's or Bachelor's in IT or related; certifications like CompTIA A+
Work EnvironmentCustomer sites, offices, remote; technical and client-facingHelp desks, call centers, remote support
Employer & Industry UsageTech companies, networking, software firmsIT service providers, hardware/software vendors
Common Search & ComparisonYesYes

While both roles involve technical knowledge and customer interaction, Client Services Engineers focus on implementing solutions, troubleshooting complex issues, and maintaining client relationships. Technical Support Specialists primarily handle troubleshooting, resolving technical problems, and providing user support. The roles often overlap but differ in scope and complexity, with Client Services Engineers typically engaging in more advanced technical tasks and client management.

What is a client services engineer?

A client services engineer is a professional who provides technical support and solutions to clients, ensuring their needs are met and issues are resolved efficiently. They often work closely with sales, engineering, and support teams, utilizing technical skills and customer service expertise to maintain client satisfaction.
Client Services Engineer jobs near you
Infographic showing various Client Services Engineer job openings in Oregon as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $107,581 per year, or $51.7 per hour.

Professional Services Engineer

OR • On-site, Remote

NICE
See more jobs at NICEexternal

Full-time

Re-posted 28 days ago

Key responsibilities

  • Install, configure, upgrade, and deploy NICE products and platforms at customer sites.

  • Troubleshoot and resolve technical issues related to installation, configuration, or upgrade activities.

  • Collaborate with customers, system engineers, and internal teams to support NICE infrastructure and ensure system performance.

Job description

The Professional Services Engineer (PSE) is responsible for installing, deploying, upgrading, and maintaining NICE products and platforms at customer sites. This includes applying hotfixes, participating in commissioning, testing, and certification, as well as troubleshooting and resolving issues encountered during or after installation. The PSE works closely with customers, system engineers, and internal teams to ensure seamless integration, high system availability, and optimal performance.

Roles and Responsibilities

  • Install, configure, upgrade, and deploy NICE products and platforms at customer sites.
  • Apply hotfixes, service packs, and other product updates in alignment with NICE best practices.
  • Participate in commissioning, testing, and certification activities during project delivery.
  • Troubleshoot and resolve technical issues related to installation, configuration, or upgrade activities.
  • Draft implementation and upgrade plans, outline pre-check and post-check steps, and clearly explain them to customers and stakeholders.
  • Collaborate directly with the client's System Engineers to support NICE infrastructure across global sites.
  • Maintain detailed site documentation, system specifications, and configuration records.
  • Perform MAC (Move/Add/Change) activities and system maintenance as needed.
  • Assist with NICE-related projects and change management activities.
  • Create, track, and remediate cases according to severity and SLA requirements.
  • Coordinate with suppliers and third-party representatives for integrated solutions.
  • Provide technical guidance to customer administrators on configuration, administration, and user management.
  • Manage customer relationships and expectations with clear, proactive communication.
  • Participate in training programs, knowledge sharing, and special projects.
  • Perform other related duties as assigned.

 

Requirements

  • Minimum 2-3 years of hands-on experience in:
    • Installation, configuration, and upgrades of enterprise applications (NICE product experience preferred).
    • Microsoft Windows Server administration.
    • Networking concepts (LAN/WAN, firewalls, load balancers, DNS, routing, etc.).
    • SQL database administration and scripting (queries, stored procedures, and troubleshooting).
  • Strong troubleshooting skills, including log analysis and root cause identification.
  • Experience with VoIP, CTI, and telephony systems (Avaya, Cisco, Genesys, etc.) is an advantage.
  • Familiarity with PBX, ACD, and CTI integrations is preferred.
  • Relevant certifications (MCSE, MCP, networking, database, or telephony) are a plus.
  • Ability to work effectively in medium to large teams and collaborate with cross-functional stakeholders.

Customer Communication Skills

  • High customer service orientation with strong verbal and written communication skills.
  • Ability to handle conflicts professionally and drive resolution.
  • Represents NICE professionally in all customer interactions.

Work Style

  • Self-motivated, accountable, and capable of working independently.
  • Flexible to work in shifts and outside standard business hours as required.
  • Adapts well to changing environments and priorities.
  • Shares knowledge proactively and collaborates effectively with team members.

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