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Client Services Engineer Jobs in Massachusetts (NOW HIRING)

CEDENT

Field Services Engineer

Boston, MA

Field Service Engineer - Basic Statement of Position Client is seeking a highly professional customer focused Field Service Engineer to join our Support & Training team. The successful candidate will ...

Procom Services

Desktop Services Engineer

Boston, MA · On-site

... of our client, Procom Services is searching for a Desktop Services Engineer for a contract opportunity in Boston, MA. Provide professional assistance to internal and external customers having ...

Cedent

Field Services Engineer (Boston, MA)

Boston, MA · On-site

Field Service Engineer - Basic Statement of Position Client is seeking a highly professional customer focused Field Service Engineer to join our Support & Training team. The successful candidate will ...

Woodard & Curran

Client Manager - Water Services

Canton, MA · On-site +1

$130K - $240K/yr

Woodard & Curran is an employee-owned engineering, science, and operations firm dedicated to clean ... Woodard & Curran is seeking a Municipal Water Client Leader to grow municipal water services across ...

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All JobsClient Services Engineer JobsClient Services Engineer Jobs in Massachusetts

Client Services Engineer information

See Massachusetts salary details

$42.6K

$111.1K

$150.2K

How much do client services engineer jobs pay per year?

As of Sep 12, 2026, the average yearly pay for client services engineer in Massachusetts is $111,126.00, according to ZipRecruiter salary data. Most workers in this role earn between $91,700.00 and $127,200.00 per year, depending on experience, location, and employer.

What is the difference between Client Services Engineer vs Technical Support Specialist?

AspectClient Services EngineerTechnical Support Specialist
Required CredentialsBachelor's in Engineering, IT, or related field; certifications like Cisco, CompTIAAssociate's or Bachelor's in IT or related; certifications like CompTIA A+
Work EnvironmentCustomer sites, offices, remote; technical and client-facingHelp desks, call centers, remote support
Employer & Industry UsageTech companies, networking, software firmsIT service providers, hardware/software vendors
Common Search & ComparisonYesYes

While both roles involve technical knowledge and customer interaction, Client Services Engineers focus on implementing solutions, troubleshooting complex issues, and maintaining client relationships. Technical Support Specialists primarily handle troubleshooting, resolving technical problems, and providing user support. The roles often overlap but differ in scope and complexity, with Client Services Engineers typically engaging in more advanced technical tasks and client management.

What is a client services engineer?

A client services engineer is a professional who provides technical support and solutions to clients, ensuring their needs are met and issues are resolved efficiently. They often work closely with sales, engineering, and support teams, utilizing technical skills and customer service expertise to maintain client satisfaction.
Client Services Engineer jobs near you
Infographic showing various Client Services Engineer job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, 3% Contract, and 1% Nights. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $111,126 per year, or $53.4 per hour.

Field Services Engineer

Boston, MA

CEDENT
IT Services • 11 - 50 employees
Learn more about CEDENTexternal

Full-time

Re-posted 22 days ago

Job description

Field Service Engineer - Basic Statement of Position
 Client is seeking a highly professional customer focused Field Service Engineer to join our Support & Training team. The successful candidate will live in the Boston, MA area and serve as a support and training engineer for our clients in the Americas. He/She will provide our new and existing customers comprehensive training of the Client imaging products line. He/She will be responsible for providing prompt support to our users, while achieving the highest possible level of customer satisfaction. He/She will maintain a high level of technical expertise in all aspects of the Client products, including the biological, computerized and optical features of our products.
Essential Duties and Responsibilities
· Installation of Client systems at customers sites
· Training of new users to successfully operate the Client systems & software
· Demonstrating Client systems and applications
· Provide remote and on-site support to Client customers by installing, fine-tuning, and maintaining Client systems and applications.
  • The position requires diagnosing and resolving mechanical, hardware, software, and system failures
  • You will document all activities, contribute to quality improvement, and focus on maximizing customer satisfaction
  • Frequent travel required, 60-70% of the time, mostly within the US & Canada, but may be to other regions on the globe
Requirements
  • Bachelor’s degree or equivalent in life science, biomed, or a technical field
  • Familiarity with Microscopy, Cytogenetics, Fluorescence In-situ Hybridization (FISH), Cell Morphology, and Immunostaining analysis is an advantage.
  • Excellent communication (verbal and written) and interpersonal skills.
  • Problem solver with good technical aptitude and troubleshooting skills
  • Ability to understand computer algorithms and to tune parameters.
  • Outstanding ability to explain, demonstrate and present new biological and technical concepts to new users
Other requirements
  • Handle stress effectively
  • Willingness to work outside of normal working hours and in rare cases on weekends
  • Valid Passport
  • Valid driver license
When not traveling, work from client office in Billerica MA
 
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About Cedent

Sourced by ZipRecruiter

CEDENT strives to attract and retain the best people and provide an environment where they can all develop professionally and build a rewarding career. As a result, we create an inclusive environment that is rich in diversity, acknowledges each individual's uniqueness and promotes respect, personal achievement and stewardship. Our clients are global and so is CEDENT. We build and maintain a global workforce that includes people from different backgrounds, with a vast range of skills and experience all united by a common culture and commitment to help our clients achieve high performance. Cultivating a diverse workforce and inclusive work environment makes business sense. Our peoples varied skills are the talent engine that powers CEDENT, enabling it in turn to deliver the innovative solutions that help our clients outperform competitors.

Industry

It services

Company size

11 - 50 Employees

Headquarters location

Plano, TX, US

Year founded

2008

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