Client Services Associate Jobs in Kamloops, BC (NOW HIRING)

Hi, we're HUB!

We are a leading North American insurance brokerage that advises businesses and individuals on how to reach their goals. When you partner with us, you're at the center of a vast network of risk, insurance, employee benefits, retirement and wealth management specialists that bring clarity to a changing world with tailored solutions and unrelenting advocacy - so you're ready for tomorrow.

The Opportunity!

Do you have an entrepreneurial spirit that enjoys being challenged by the opportunity to grow the business while simultaneously investing in the development and success of others? If so, this is the CAREER for you!

As the Commercial Team Manager, you will lead a team of 25-30 commercial insurance processors, associates and advisors. You are a local community leader, motivating and coaching your team to create a best-in-class experience for clients and driving the business forward with strategic planning and disciplined execution. Through your leadership, relationship building and collaboration, the goals, purpose and vision for the branch are brought into focus and executed.

A day in the life -

Business Development:

• Execute an annual business plan to maximize opportunity for organic growth and partner with the Vice President of Sales to drive sales initiatives for new business, retention and sales across different lines of business.

• Inspire your team to excellence to deliver a memorable client experience.

• Actively participate in both the business and industry communities to build a network of contacts that improve the presence and reputation of the branch and organization.

• Represent the HUB brand and culture outside of the office and outside of office hours while in the community and facilitating or participating in community events and projects.

Talent Management:

• Ensure high employee engagement through recruiting, talent management, development, and career planning.This includes one-on-ones, team meetings, career conversations and career mapping, performance conversations, and performance improvement plans.

• Commitment to continued learning & development.

• Manage vacant seat coverage and lead recruiting efforts for open roles.

• Ensure a complete training path for new hires, including assigning mentors and side-by-side buddies.

• Provide a positive work environment that attracts, retains and motivates talent.

• Support the team of talent to achieve their highest performance potential.Driving productivity and accountability across the team and between regional teams.

• Identify and develop future leadership talent (Supervisors, Leads, Managers).

Operational:

• Manage day-to-day operational aspects of the branch including corporate branding and profit & loss statements.

• Manage weekly reporting on Accounts Receivable (AR), Not Yet Renewed, Unbilled, IMAC concerns, and all other service standard reports.

• Ensure adherence to company policies and escalate issues where needed.

• Partner with cross-regional Commercial Lines Team Managers and the Commercial Training team to improve communication processes, onboarding, training, and continuing education programs across CL teams.

• Assist with annual licensing and continuing education requirements for all staff, including account executives.

• Manage organizational change implementation plans by preparing your team and being informed to support a smooth transition phase.

What you will bring to our team -

Requirements

• Thrives in a team orientated and dynamic environment.

• A proven track record of leading others to successful revenue growth and retention.

• Strong organizational skills which allow you to manage competing priorities.

• Excellent communication skills.

• Ability to cultivate strong and productive interpersonal relationships both internally with your staff and externally with your clients.

QualificationsRequired

• Level 2 General Insurance License required.

• Minimum 5 years insurance brokerage experience, preferably at least 3 years in commercial lines with exposure to client experience, policy coverage, claims advocacy and marketing negotiations.

• Minimum 3 years' experience leading a team.

• Strong MS Suite knowledge: Outlook, Teams, Excel, Word, Bookings, PowerPoint.

• Industry designation and/or post-secondary education is considered an asset (CAIB, CIP, FCIP, CRM).

Salary Expectations -

The expected salary range for this position is $80,000.00 to $100,000.00 and will be impacted by factors such as the successful candidate's skills, experience and working location, as well as the specific position's business line, scope, and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include extended health benefits, disability insurance, RRSP matching, paid-time-off benefits, and eligible bonuses, and commissions for some positions.

The employment offer is contingent upon completion of a successful background check.

Why Join HUB?

• Do you enjoy making friends? We love making friends; join our team of amazing people who all get along and thrive together!

• We work hard and play hard! Get ready for our Staff Holiday Parties!!

• Paid day off for your birthday - we want to celebrate you!

• Paid half a day off for volunteering in your community - HUB is a company that gives back and is active in our communities

• Room to grow within the organization

• Lots of company perks, benefits, RRSP matching and great compensation

Your future with HUB -

Choose a career with HUB International and take the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction. By joining HUB you will become part of a rapidly growing company that offers significant opportunity for advancement.

At HUB, we value education and continuous learning, and we will assist you along your career development path. We provide HUB Ready training for new employees, as well as financial support for licensing, industry designations, management & leadership development, and other related courses, designations or programs.

What makes us different than all the rest?

Our Vision: To be everywhere risk exists - today and tomorrow. Helping protect what matters most.

Our Mission: To protect and support the aspirations of individuals, families and businesses. To empower our employees to learn, grow and make a difference in their communities.

Our Core Values:

Entrepreneurship: We encourage innovation and educated risk-taking.

Integrity: We do the right thing every time.

Teamwork: We work together to maximize results.

Accountability: We measure and take responsibility for outcomes.

Service: We serve customers, communities and colleagues.

If you value what we value, and like the perks along the way - Apply TODAY!

The employment offer is contingent upon completion of a successful background check.

HUB is a company where your contributions will make a difference. We invite you to learn more about our team at www.hubinternational.com. If you require any accommodations during the hiring process, please reach out to hcw.hr@hubinternational.com to request this. Only candidates selected for an interview will be contacted.

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