Client Service Project Manager Jobs in Toronto, ON

The Project Manager (PM) primary function will be to support operations managers with project preparation, research, technical planning, development of safe work procedures, developing project budgets, and communications toward managing expenses and overall project objectives. The PM will also provide training and guidance as required to operations personnel to ensure the highest level of safety is displayed in the field. In addition, the PM will support emergency response teams often filling the role of homebase coordinator.

Primary Function The Project Manager (PM) supports operations managers with project preparation, building proposals, research, technical planning, safety procedures, project budgeting, and expense management. Crucially, the PM serves as a primary bridge to key accounts, driving client relationship management and identifying business development opportunities to grow the branch. The PM also provides guidance and training to operations personnel, supports site management as a site coordinator, and ensures the highest standards
of safety and customer satisfaction.

Key Accountabilities:

Client Relationships & Business Development: Actively cultivate, manage, and expand strong relationships with existing and prospective clients. Partner with business development teams and account managers to identify new opportunities, secure project work, and deliver exceptional customer service.
Proposals & Financial Growth: Build competitive, high-quality price estimates and technical quotations for specialized scopes of work. Participate in regular P & amp reviews to analyze financials and collaborate with the Branch Manager on strategic growth initiatives.
Project Planning & Execution: Assist the Branch Manager with major project pre-planning, scheduling, asset securement, equipment rentals, subcontractor management, daily tracking, and project closure.
Technical & Safety Support: Conduct research and develop new procedures to optimize operations. Complete technical closure reports for customers and regulatory bodies while maintaining strict safety compliance through weekly field inspections.
Field Leadership & Operations: Provide hands-on site coordination and participate in field work when necessary to support operations teams, ensure smooth execution, and maintain open communication channels.
Other Duties: Attend required meetings and perform additional duties as directed to support overall branch objectives.

Requirements:

Proven experience in account management, client retention, or business development within an industrial or environmental services environment.
Strong knowledge of environmental industry practices and heavy equipment (e.g., Automated High-Pressure Cleaning, Vacuum Trucks, Chemical Cleaning).

Familiarity with WHMIS controlled products, chemistry, Gantt charts, and technical project planning.
Formal project management and leadership training.
Strong leadership capacity to motivate team members and drive collective success.
Availability outside regular business hours for project coordination and emergency client support.
A university degree/diploma in Sciences or Business is considered a strong asset.
Experience in a unionized environment is considered an asset.

Skills & Attributes:

Relationship Building: Exceptional interpersonal skills with a proven track record of establishing trust, negotiating, and retaining client accounts.
Communication: Outstanding verbal and written communication skills for technical proposals, client presentations, and team coordination.
Strategic & Operational Planning: Strong ability to plan, prioritize, analyze financials, and execute strategies to capture new business.
Adaptability & Service Orientation: Excellent ability to listen, adapt quickly to changing schedules, and tailor solutions to meet evolving customer needs.
Leadership: Mentorship mindset focused on inspiring, supporting, and developing field staff.

We thank you for your interest. Only those selected for an interview will be contacted.

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contactmyworkdayrecruitment@gflenv.com
Please note that GFL does not provide visa sponsorshipfor this position. Valid work authorization in the country where the job is located is required.Successful candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date.

This hiring process may utilize machine-based systems to assist in screening and assessing applicants. Final selection decisions are made by our recruitment team.