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Client Retention Jobs in Seattle, WA (NOW HIRING)

Senior Helpers

Client Services Manager

Auburn, WA · On-site

Update the client retention dashboard on a weekly basis and create a plan for replacing lost hours and proactive care management on a weekly basis. * Generate internal growth each month consistent ...

Market My Market

Client Experience Manager

Seattle, WA · Remote

$70K - $80K/yr

Maintaining a 90%+ client retention rate during our rapid growth phase * Successfully transitioning clients to expanded service packages, increasing average client value by 25% * Developing ...

Market My Market

Client Experience Manager

Seattle, WA · On-site +1

$70K - $80K/yr

Maintaining a 90%+ client retention rate during our rapid growth phase * Successfully transitioning clients to expanded service packages, increasing average client value by 25% * Developing ...

Gallagher

Client Executive (Employee Benefits)

Seattle, WA

$87K - $118K/yr

This role directly contributes to key business outcomes such as revenue growth, client retention, client satisfaction, enhancing AJG's value to our clients and prospects, achieving operating/margin ...

New

Leap

Strategic Client Success Manager

Seattle, WA · Remote

Own the end-to-end client lifecycle for assigned employer and partner accounts, including implementation support, adoption strategy, performance management, renewals, and long-term retention

Apex Companies

Client Service Leader

Seattle, WA

Fueled by high quality delivery, exceptional client retention, and strategic acquisitions, Apex Companies continues to rank among the fastest-growing firms in the AEC industry, recently recognized by ...

Apex Companies

Client Service Leader

Seattle, WA · On-site

Fueled by high quality delivery, exceptional client retention, and strategic acquisitions, Apex Companies continues to rank among the fastest-growing firms in the AEC industry, recently recognized by ...

Gallagher

Client Associate

Bellevue, WA · On-site

You learn and support the employee benefits Client Service Cycle to ensure a seamless renewal process and help our team retain business * We will teach you about Gallagher's vast network of resources ...

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Showing results 1-20

All JobsClient Retention JobsClient Retention Jobs in Seattle, WA

Client Retention information

See Seattle, WA salary details

$12

$20

$36

How much do client retention jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for client retention in Seattle, WA is $20.51, according to ZipRecruiter salary data. Most workers in this role earn between $15.58 and $21.35 per hour, depending on experience, location, and employer.

What is the difference between Client Retention vs Customer Service Representative?

AspectClient RetentionCustomer Service Representative
Primary FocusBuilding long-term relationships to retain clientsHandling customer inquiries and resolving issues
Skills NeededRelationship management, sales, communicationCommunication, problem-solving, product knowledge
Work EnvironmentSales teams, account management, client-focused rolesCall centers, retail, support departments
GoalsReduce churn, increase client loyaltyCustomer satisfaction, issue resolution

While both roles involve communication with clients or customers, Client Retention focuses on maintaining long-term relationships and reducing churn, often involving strategic engagement. Customer Service Representatives primarily address immediate customer needs and resolve issues to ensure satisfaction. Both roles are essential for business success but differ in scope and objectives.

What is a client retention job?

A client retention job involves developing strategies and maintaining relationships to keep existing clients engaged and satisfied with a company's products or services. Roles often include customer service, account management, and using tools like CRM software to track client interactions and identify opportunities for upselling or renewal. Strong communication and relationship-building skills are essential in this field.
Client Retention jobs near you
Infographic showing various Client Retention job openings in Seattle, WA as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 11% Part Time, and 6% Contract. Highlights an 75% Physical, 3% Hybrid, and 22% Remote job distribution, with an average salary of $42,671 per year, or $20.5 per hour.

ADMIN-GEN - Client Retention Coordinator - Temporary

Asian Counseling and Referral Service

Seattle, WA • On-site

$65K - $70K/yr

Full-time, Temporary

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description

ABOUT THE ORGANIZATION: COME WORK WITH US! Help us provide hope, opportunity, and voice to thousands in our region by joining our team!
All candidates are welcome to apply especially those with diverse lived experiences who bring their perspective, personal identities, and history. We strongly encourage candidates who represent Asian & Native Hawaiian/Pacific Islander, intersectional communities to submit applications. These include those who identify as LGBTQIA+, Transracial Adoptee, those who are justice involved, multi-racial, multi-lingual, all abilities, South Asian, or are part of other underrepresented communities.
About ACRS: Since 1973, Asian Counseling and Referral Service (ACRS) has been working toward social justice and offering a broad array of behavioral health programs, human services and civic engagement activities for Asians, Pacific Islanders, and other underserved communities in King County and beyond.
Mission: Asian Counseling & Referral Service is a social justice organization that promotes the health and well-being of Asians and Native Hawaiian/Pacific Islanders (A&NH/PIs) and other communities by providing and advocating for responsive community-based services.
Vision: Hope, Opportunity, and Voice for All
Values:
  • We are rooted in our Social Justice history and practice and advocate for and with those who are farthest from hope and opportunity.
  • Our actions are Client-/Community Centered.
  • We believe belonging is essential.
  • Compassion is at the heart of our work and approach.

ACRS seeks a full-time ADMIN-GEN - Client Retention Coordinator-Temporary in our Administrative Services department who serves as the primary coordinator for agency-wide planning, communication, and implementation of client retention efforts related to Medicaid requirements and redetermination timelines. This role leads the coordination of next steps across programs, departments, and community partners to ensure a consistent and proactive approach to maintaining client coverage. Responsibilities include client outreach, eligibility navigation, resource connection, compliance support, and strategic case coordination to reduce avoidable coverage loss. The position ensures clients are informed about qualifying activities, understand documentation requirements, and receive timely support to maintain eligibility and access to services. This temporary position is currently funded through December 31, 2026. Continuation beyond that date is contingent upon a review of available funding and approval of an extension.
***Schedule: Mon-Fri, no weekend work!
COMPETITIVE BENEFITS PACKAGE INCLUDES:
  • Pay range is between $65,100 to $70,900 annually. Can increase based on experience.
  • This position is supported by grant funding and is subject to renewal based on continued funding availability.
  • Benefits (After 60 days)
    • ACRS pays 100% for employee only HMO/Virtual Plus medical benefits. Additional options are covered anywhere from 75% to 85%.
    • Dental & Vision insurance are available at a very minimal cost.
    • ACRS pays 100% of your life, AD&D and long-term disability insurance on or coinciding with your date of hire.
  • Employer paid ORCA card and vanpool program. Free on site parking available at Main Office.
  • Paid Time Off (After 60 days) :
    • 6 hours of sick leave, accrued monthly from day 1, available to use once accrued, no waiting period.
  • 13 paid holidays annually.
  • IT equipment provided, with telecommuting reimbursement available.
  • 403b Retirement Savings Account eligibility.
  • Simplified Employee Pension available after 2 years.
  • Employee Assistance Program.

ESSENTIAL JOB FUNCTIONS:
  • Lead the development and coordination of client retention activities by planning, organizing, and guiding next steps across internal programs and external partners, ensuring timely client outreach, eligibility support, documentation compliance, and continuity of coverage efforts. Serves as a subject matter resource on Medicaid eligibility and redetermination requirements. Tracks and analyzes data on outreach, placements, compliance, and outcomes. Provides regular reports to leadership on program status and risks. Participates in community coalitions and partner convenings.
  • Identifies and contacts clients who may be subject to new Medicaid requirements. Conducts individual screenings to determine eligibility or exemptions (e.g., disability, caregiving, pregnancy). Provides clear, culturally responsive education on requirements, timelines, and reporting expectations. Support impacted clients in completing timely eligibility redeterminations under new 6-month schedule. Maintains accurate records of client interactions, eligibility status, and engagement.
  • Assists clients with collecting, organizing, and submitting required activity documentation. Tracks deadlines, coordinates with internal staff, and follows up with clients to prevent noncompliance or coverage loss. Monitors client compliance status and escalate issues as needed.
  • Develops and maintains a database of qualifying activities including employment, training, education, and community service. Matches clients with appropriate opportunities based on skills, needs, and eligibility. Coordinates with external partners (community organizations, workforce programs, etc.). Supports onboarding and helps resolve participation barrier.
  • Attends all agency, program and team meetings, in-service trainings, and supervision.

POSITION QUALIFICATIONS:
  • Education and Experience:
    • Bachelor's degree required with focus in business administration, human or social services, public administration, law and/or project management preferred; AND
    • Two (2) or more years of experience in project management and direct client services. OR
    • Highschool diploma or equivalent. AND
    • Five (5) or more years of experience in project management and direct client services.
  • Cultural Humility:
    • Demonstrates respect and sensitivity when working with individuals from diverse cultural, racial, linguistic, and socioeconomic backgrounds.
    • Maintains a welcoming and professional attitude with staff, clients, and visitors in all interactions.
    • Contributes to a safe and inclusive environment in support of the agency's equity, inclusion, diversity, and belonging values.
  • Knowledge and Skills:
    • Demonstrated ability to navigate complex public systems, including government portals and enrollment processes, to resolve client cases and secure outcomes.
    • Ability to effectively communicate with individuals with diverse backgrounds and perspectives.
    • Proficient customer service skills with a strong emphasis on empathy, compassion, understanding, and patience.
    • Ability and commitment to maintaining confidentiality.
    • Exceptional follow-through and attention to detail required.
    • Strong analytical and critical thinking skills.
    • Excellent verbal and written communication skills.
    • Documenting and reporting skills.
  • Technical Skills:
    • Effective ability to navigate a computer. Competency in using Microsoft Office (with at least intermediate skills in Microsoft Excel and Word), at least intermediate skills in Adobe Acrobat (particularly InDesign), and other relevant software for word processing, calendaring, e-mail, and data entry.
    • Proficient in navigating Learning Management Systems (LMS) platforms.
    • Able to efficiently research and perform various tasks using the internet.
  • Additional Requirements:
    • Must have reliable transportation. If using a personal or agency vehicle to fulfill job duties, must have a valid driver's license and be insurable under ACRS's auto policy. If using personal vehicle, must have current auto insurance.
    • Follows all agency policies and procedures as outlined in the Employee Handbook.

WORKING CONDITIONS: The position requires regular mobility within the office or workspace, may involve sitting for extended periods throughout the day and the ability to handle objects, tools, or controls. Occasional lifting or moving of up to 20 pounds may be required. Involves tasks where visual acuity is beneficial.
This position is hybrid, with work divided between remote and on-site locations. Approximately 90% of the work will be performed remotely (telecommuting), while the remaining 10% will be conducted on-site. These hybrid work expectations are subject to change at the agency's discretion. The noise level in the on-site work environment is moderate.
LOCATION: Asian Counseling and Referral Service - Main Office
EOE STATEMENT: Asian Counseling and Referral Service is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities. Washington Relay Service 711.
ACRS does not and will not discriminate on the basis of age, ancestry, color, creed, disability, gender identity, marital status, national origin, parental status, political ideology, race, religion, sex, sexual orientation, use of a service animal, military or veteran status. Equal access to programs, services and employment is available to all persons. Those individuals requiring accommodation should notify ACRS in advance. ACRS is a Tobacco-Free Campus.
Know Your Rights & Responsibilities: Job Applicant Poster Viewing Center
ACRS is committed to ensuring that our job application process is accessible to all individuals, including those with disabilities, in accordance with the Americans with Disabilities Act (ADA).
If you require accommodation to assist with your job application, please contact recruiting@acrs.org. Our HR team is dedicated to providing alternative means and personalized assistance to ensure that your application can be submitted without undue hardship.
Our goal is to provide an accessible, fair, and inclusive application process, and we encourage you to communicate your needs so we can assist you effectively.

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