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Client Retention Jobs in Virginia (NOW HIRING)

Support client retention by delivering consistent value throughout the customer lifecycle. Cross-Functional Collaboration * Collaborate with Sales during strategic customer engagements, product ...

Senior Client Executive

Richmond, VA · On-site

$100K - $150K/yr

Promote client attendance at defi SOLUTIONS sponsored events Client Retention: * As a key component of the client's Account Plan, develop a plan to secure timely Service Agreement Renewals. * Monitor ...

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Client Retention information

What is the difference between Client Retention vs Customer Service Representative?

AspectClient RetentionCustomer Service Representative
Primary FocusBuilding long-term relationships to retain clientsHandling customer inquiries and resolving issues
Skills NeededRelationship management, sales, communicationCommunication, problem-solving, product knowledge
Work EnvironmentSales teams, account management, client-focused rolesCall centers, retail, support departments
GoalsReduce churn, increase client loyaltyCustomer satisfaction, issue resolution

While both roles involve communication with clients or customers, Client Retention focuses on maintaining long-term relationships and reducing churn, often involving strategic engagement. Customer Service Representatives primarily address immediate customer needs and resolve issues to ensure satisfaction. Both roles are essential for business success but differ in scope and objectives.

What is a client retention job?

A client retention job involves developing strategies and maintaining relationships to keep existing clients engaged and satisfied with a company's products or services. Roles often include customer service, account management, and using tools like CRM software to track client interactions and identify opportunities for upselling or renewal. Strong communication and relationship-building skills are essential in this field.
What are the most commonly searched types of Client Retention jobs in Virginia? The most popular types of Client Retention jobs in Virginia are:
What cities in Virginia are hiring for Client Retention jobs? Cities in Virginia with the most Client Retention job openings:
Infographic showing various Client Retention job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 11% Part Time, and 6% Contract. Highlights an 75% Physical, 3% Hybrid, and 22% Remote job distribution.

Senior Client Advisor

PeopleShare Inc

Virginia Beach, VA • On-site

Other

Medical, Dental, Vision, Life

Posted 22 days ago


Job description

Senior Client Advisor - Health & Benefits
Virginia Beach, VA | Occasional VA & NC Travel | Full-Time
$75,000-$90,000
Be the Trusted Benefits Expert Clients Rely On
We're seeking an experienced Senior Client Advisor to manage and grow employee benefits client relationships while delivering outstanding service and strategic guidance.
What You'll Do
Manage a portfolio of employee benefits clients
Serve as the primary contact for clients, carriers, and internal teams
Oversee medical, dental, vision, life, and disability plans
Lead renewals, enrollments, plan changes, and benefit administration
Resolve complex billing, eligibility, and claims issues
Negotiate with carriers and support client retention efforts
Ensure compliance with ERISA, Section 125, Forms 1095 & 5500
What We're Looking For
5+ years of employee benefits, group insurance, or account management experience
Active Health & Life License (or ability to obtain)
Knowledge of ERISA, Section 125, and benefits compliance
Strong communication, client service, and problem-solving skills
Bachelor's degree preferred
Why You'll Love This Opportunity
• Join a respected, growth-focused organization
• Work with a collaborative and experienced team
• Build long-term client partnerships and make a real impact
• Opportunities for professional growth and advancement
Ready to take your benefits consulting career to the next level? Apply today!
IND30

PeopleShare logo

About PeopleShare

Sourced by ZipRecruiter

Whether you’re a job seeker or a hiring manager, we have the experience, expertise and resources to provide hiring solutions that work for you. We specialize in temporary, temp-to-hire, and direct hire staffing roles in the clerical, financial and light industrial sectors. PeopleShare connects employers and temporary employees who hit the ground running on day one.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Collegeville, PA, US

Year founded

2005

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