Focus on education and demonstration, leverage technology to deliver a memorable client experience, drive solutions and retain business * Contribute to team results by listening and spotting ...
Focus on education and demonstration, leverage technology to deliver a memorable client experience, drive solutions and retain business * Contribute to team results by listening and spotting ...
Focus on education and demonstration, leverage technology to deliver a memorable client experience, drive solutions and retain business * Contribute to team results by listening and spotting ...
Focus on education and demonstration, leverage technology to deliver a memorable client experience, drive solutions and retain business * Contribute to team results by listening and spotting ...
Focus on education and demonstration, leverage technology to deliver a memorable client experience, drive solutions and retain business * Contribute to team results by listening and spotting ...
Focus on education and demonstration, leverage technology to deliver a memorable client experience, drive solutions and retain business * Contribute to team results by listening and spotting ...
Client Advisor
Rouyn-noranda, QC · On-site
Focus on education and demonstration, leverage technology to deliver a memorable client experience, drive solutions and retain business * Contribute to team results by listening and spotting ...
Client Advisor
Rouyn-noranda, QC · On-site
Focus on education and demonstration, leverage technology to deliver a memorable client experience, drive solutions and retain business * Contribute to team results by listening and spotting ...
Primary host for all client visits, except regulatory audits and study specific visits, to ... Our goal is to attract, develop and retain highly talented employees from diverse backgrounds ...
New
Primary host for all client visits, except regulatory audits and study specific visits, to ... Our goal is to attract, develop and retain highly talented employees from diverse backgrounds ...
New
Focus on education and demonstration, leverage technology to deliver a memorable client experience, drive solutions and retain business * Contribute to team results by listening and spotting ...
Focus on education and demonstration, leverage technology to deliver a memorable client experience, drive solutions and retain business * Contribute to team results by listening and spotting ...
Focus on education and demonstration, leverage technology to deliver a memorable client experience, drive solutions and retain business * Contribute to team results by listening and spotting ...
Focus on education and demonstration, leverage technology to deliver a memorable client experience, drive solutions and retain business * Contribute to team results by listening and spotting ...
Focus on education and demonstration, leverage technology to deliver a memorable client experience, drive solutions and retain business * Contribute to team results by listening and spotting ...
Focus on education and demonstration, leverage technology to deliver a memorable client experience, drive solutions and retain business * Contribute to team results by listening and spotting ...
Client Advisor
Sept-iles, QC · On-site
Focus on education and demonstration, leverage technology to deliver a memorable client experience, drive solutions and retain business * Contribute to team results by listening and spotting ...
Client Advisor
Sept-iles, QC · On-site
Focus on education and demonstration, leverage technology to deliver a memorable client experience, drive solutions and retain business * Contribute to team results by listening and spotting ...
Focus on education and demonstration, leverage technology to deliver a memorable client experience, drive solutions and retain business * Contribute to team results by listening and spotting ...
Focus on education and demonstration, leverage technology to deliver a memorable client experience, drive solutions and retain business * Contribute to team results by listening and spotting ...
Focus on education and demonstration, leverage technology to deliver a memorable client experience, drive solutions and retain business * Contribute to team results by listening and spotting ...
Focus on education and demonstration, leverage technology to deliver a memorable client experience, drive solutions and retain business * Contribute to team results by listening and spotting ...
Focus on education and demonstration, leverage technology to deliver a memorable client experience, drive solutions and retain business * Contribute to team results by listening and spotting ...
Focus on education and demonstration, leverage technology to deliver a memorable client experience, drive solutions and retain business * Contribute to team results by listening and spotting ...
Client Advisor
Victoriaville, QC · On-site
Focus on education and demonstration, leverage technology to deliver a memorable client experience, drive solutions and retain business * Contribute to team results by listening and spotting ...
Client Advisor
Victoriaville, QC · On-site
Focus on education and demonstration, leverage technology to deliver a memorable client experience, drive solutions and retain business * Contribute to team results by listening and spotting ...
Focus on education and demonstration, leverage technology to deliver a memorable client experience, drive solutions and retain business * Contribute to team results by listening and spotting ...
Focus on education and demonstration, leverage technology to deliver a memorable client experience, drive solutions and retain business * Contribute to team results by listening and spotting ...
... client retention activities Act as an ambassador for the Bank within the local community and foster relationships with key partners Ensure a balance between risk management and profitability in ...
... client retention activities Act as an ambassador for the Bank within the local community and foster relationships with key partners Ensure a balance between risk management and profitability in ...
Focus on education and demonstration, leverage technology to deliver a memorable client experience, drive solutions and retain business * Contribute to team results by listening and spotting ...
Focus on education and demonstration, leverage technology to deliver a memorable client experience, drive solutions and retain business * Contribute to team results by listening and spotting ...
Focus on education and demonstration, leverage technology to deliver a memorable client experience, drive solutions and retain business * Contribute to team results by listening and spotting ...
Focus on education and demonstration, leverage technology to deliver a memorable client experience, drive solutions and retain business * Contribute to team results by listening and spotting ...
Focus on education and demonstration, leverage technology to deliver a memorable client experience, drive solutions and retain business * Contribute to team results by listening and spotting ...
Focus on education and demonstration, leverage technology to deliver a memorable client experience, drive solutions and retain business * Contribute to team results by listening and spotting ...
Client Advisor
Sherbrooke, QC · On-site
Focus on education and demonstration, leverage technology to deliver a memorable client experience, drive solutions and retain business * Contribute to team results by listening and spotting ...
Client Advisor
Sherbrooke, QC · On-site
Focus on education and demonstration, leverage technology to deliver a memorable client experience, drive solutions and retain business * Contribute to team results by listening and spotting ...
Focus on education and demonstration, leverage technology to deliver a memorable client experience, drive solutions and retain business * Contribute to team results by listening and spotting ...
Focus on education and demonstration, leverage technology to deliver a memorable client experience, drive solutions and retain business * Contribute to team results by listening and spotting ...
Client Retention information
What is the difference between Client Retention vs Customer Service Representative?
| Aspect | Client Retention | Customer Service Representative |
|---|---|---|
| Primary Focus | Building long-term relationships to retain clients | Handling customer inquiries and resolving issues |
| Skills Needed | Relationship management, sales, communication | Communication, problem-solving, product knowledge |
| Work Environment | Sales teams, account management, client-focused roles | Call centers, retail, support departments |
| Goals | Reduce churn, increase client loyalty | Customer satisfaction, issue resolution |
While both roles involve communication with clients or customers, Client Retention focuses on maintaining long-term relationships and reducing churn, often involving strategic engagement. Customer Service Representatives primarily address immediate customer needs and resolve issues to ensure satisfaction. Both roles are essential for business success but differ in scope and objectives.
What is a client retention job?
A client retention job involves developing strategies and maintaining relationships to keep existing clients engaged and satisfied with a company's products or services. Roles often include customer service, account management, and using tools like CRM software to track client interactions and identify opportunities for upselling or renewal. Strong communication and relationship-building skills are essential in this field.
Job description
Job Description
What is the opportunity?
As an RBC Ambassador inside our branches, you will put clients first and find solutions to their individual needs. You will champion the RBC brand and drive business by supporting new client acquisition and deepening existing relationships. If you have the self-motivation to deliver exceptional customer service and thrive in a target based performance environment, you can build a great career with us as a future Account Manager/Banking Advisor.
What will you do?
Proactively engage with clients in the branch and deliver an outstanding service experience through completing transactions, and by identifying sales and referral opportunities
Focus on education and demonstration, leverage technology to deliver a memorable client experience, drive solutions and retain business
Contribute to team results by listening and spotting opportunities to offer additional advice, introduce clients to the capability of RBC partners, or personally fulfil client solutions
Proactively take ownership of resolving and preventing client banking problems
Cultivate and maintain relationships with partners to work as one RBC team
Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests while completing transactions
What do you need to succeed?
Must-have
Demonstrated passion for putting clients first, as well as success in hands-on, target-driven solutions environment.
Drive and self-motivation, as well as excellent communication skills and emotional intelligence
Digital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.)
Personal flexibility to work flex hours.
Eagerness to learn and determination to succeed.
Bilingualism (English and French) required, as you will regularly serve our clients with English and French-speaking needs.
Nice-to-have
Track record in building rapport and maintaining client relationships within the financial, service or retail industry.
Mutual Funds accreditation, or willingness to obtain it (i.e., Investment Funds in Canada or the Canadian Securities Course)
What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation.
A world-class training program in financial services
Excellent career development and access to a variety of job opportunities across business and geographies
Leaders who support your development through coaching and managing opportunities
Work in a dynamic, collaborative, progressive, and high-performing team
Job Skills
Adaptability, Advice Based Solutions, Client Centricity, Client Discovery, Communication, Curious Mindset, Data Analysis, Digital LiteracyAdditional Job Details
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Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Our Employment Opportunities
At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.
Employment Type: PART_TIME
About Royal Bank of Canada
Sourced by ZipRecruiter
Industry
Banking and credit intermediation
Company size
10,000+ Employees
Headquarters location
Toronto, Ontario, CA