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Client Retention Jobs in Ohio (NOW HIRING)

Mutual of America

Client Relationship Manager

Akron, OH · On-site +1

$65K - $90K/yr

Engage in client retention and growth objectives within assigned book of clients * Seek opportunities for client service model enhancements and identify opportunities for increasing plan ...

DLL Landscaping & Tree Service

Account Manager

Columbus, OH · On-site

$75K - $85K/yr

This role serves as the primary point of contact for designated accounts and is accountable for client satisfaction, retention, and long-term relationship growth. The Account Manager conducts regular ...

DLL Landscaping & Tree Service

Account Manager

Columbus, OH · On-site

$75K - $85K/yr

This role serves as the primary point of contact for designated accounts and is accountable for client satisfaction, retention, and long-term relationship growth. The Account Manager conducts regular ...

DLL Landscaping & Tree Service

Account Manager

Columbus, OH · On-site

$75K - $85K/yr

This role serves as the primary point of contact for designated accounts and is accountable for client satisfaction, retention, and long-term relationship growth. The Account Manager conducts regular ...

defi SOLUTIONS

Senior Client Executive

Columbus, OH · On-site

$100K - $150K/yr

Promote client attendance at defi SOLUTIONS sponsored events Client Retention: * As a key component of the client's Account Plan, develop a plan to secure timely Service Agreement Renewals. * Monitor ...

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All JobsClient Retention JobsClient Retention Jobs in Ohio

Client Retention information

What is the difference between Client Retention vs Customer Service Representative?

AspectClient RetentionCustomer Service Representative
Primary FocusBuilding long-term relationships to retain clientsHandling customer inquiries and resolving issues
Skills NeededRelationship management, sales, communicationCommunication, problem-solving, product knowledge
Work EnvironmentSales teams, account management, client-focused rolesCall centers, retail, support departments
GoalsReduce churn, increase client loyaltyCustomer satisfaction, issue resolution

While both roles involve communication with clients or customers, Client Retention focuses on maintaining long-term relationships and reducing churn, often involving strategic engagement. Customer Service Representatives primarily address immediate customer needs and resolve issues to ensure satisfaction. Both roles are essential for business success but differ in scope and objectives.

What is a client retention job?

A client retention job involves developing strategies and maintaining relationships to keep existing clients engaged and satisfied with a company's products or services. Roles often include customer service, account management, and using tools like CRM software to track client interactions and identify opportunities for upselling or renewal. Strong communication and relationship-building skills are essential in this field.
What are the most commonly searched types of Client Retention jobs in Ohio? The most popular types of Client Retention jobs in Ohio are:
What cities in Ohio are hiring for Client Retention jobs? Cities in Ohio with the most Client Retention job openings:
Client Retention jobs near you
Infographic showing various Client Retention job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 11% Part Time, and 6% Contract. Highlights an 75% Physical, 3% Hybrid, and 22% Remote job distribution.

Pay Portfolio Manager

Foundation Software

Strongsville, OH • On-site

Full-time

Medical, Dental, Retirement, PTO

Re-posted 10 days ago

Foundation Software rating

9.3

Company rating: 9.3 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

15th of 242 rated software companies

Job description

What is great about working for Foundation? Plenty! We have a fun, casual, yet hard-working culture that invests in our employees, promotes creativity, and delivers on our reputation. Would you like to work for a company that offers manicures and pedicures in the office? We do! How about massages, house cleaning, laundry service, monthly car washes, catered lunches Wednesdays and a monthly happy hour - we offer all this and more!
At Foundation we believe in and promote a work-life balance with a top-notch workout facility, fitness classes and free personal training; and for those competitive types, a game room complete with table tennis, foosball, and video game systems. Also, some comforts of home, there is a full kitchen, free coffee and specialty flavors, soft drinks, and snacks.
Position Summary
The Foundation Pay Portfolio Manager is responsible for managing and growing a portfolio of commercial card and automated payables clients. This role serves as the primary relationship manager for assigned clients, driving portfolio spend, revenue growth, client retention, product adoption, and overall profitability.
The successful candidate combines strong financial and analytical capabilities with exceptional client relationship skills to identify growth opportunities, optimize payment programs, and deliver measurable value to clients.
Essential Functions and Responsibilities
  • Manage and grow an assigned portfolio of commercial card and automated payables clients, driving spend volume, transaction activity, product utilization, and overall revenue growth.
  • Develop strategic account plans focused on portfolio optimization, client retention, supplier payments, AP automation adoption, and rebate generation.
  • Serve as the primary relationship manager for client stakeholders across finance, treasury, accounts payable, procurement, and executive leadership.
  • Conduct regular business reviews, analyze payment activity and portfolio performance metrics, and provide actionable recommendations to improve working capital, payment efficiency, and electronic payment adoption.
  • Identify and execute opportunities for new product adoption, workflow enhancements, and expanded commercial card usage.
  • Monitor portfolio health, proactively address attrition risks or declining spend trends, and create action plans for underperforming accounts.
  • Prepare portfolio reporting, maintain account documentation and opportunity pipelines, and leverage analytics to identify growth opportunities.
  • Partner cross-functionally with underwriting, onboarding, implementation, and sales teams to support client success, resolve complex issues, and generate referral opportunities.

Skills and Experience Preferred
  • 1-3 years of experience in commercial payments, treasury management, commercial card, AP automation, banking, fintech, or related financial services.
  • Proven experience managing client relationships and driving portfolio or revenue growth.
  • Strong analytical, financial, communication, and presentation skills.
  • Ability to interpret data and deliver strategic, actionable client recommendations.
  • Experience with commercial card programs, automated payables, virtual card, and AP automation solutions.
  • Knowledge of accounts payable workflows and treasury management services.
  • Experience supporting middle market or commercial banking clients.

Other employee rewards include tickets to Cleveland sporting events, a variety of lunch and learns, and various employee-appreciation events throughout the year. Benefits include paid vacation, paid holidays, 401(k) with match, and tuition reimbursement, plus medical, eye and dental. Now offering discounts on pet, home, and auto insurance through Liberty Mutual!
Foundation is constantly recognized as one of Northeast Ohio's top workplaces. We are a 20-time winner of the NorthCoast 99 award, a multi-year winner of The Plain Dealer's Top Workplaces award, and have been recognized multiple years on the Inc. 5000 list of fastest-growing private companies in the U.S.
Let us start your future at Foundation!
Foundation Software is an Equal Opportunity Employer.

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