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Client Retention Jobs in Maine (NOW HIRING)

defi AUTO LLC

Senior Client Executive

Augusta, ME · On-site

$100K - $150K/yr

Promote client attendance at defi SOLUTIONS sponsored events Client Retention : * As a key component of the client's Account Plan, develop a plan to secure timely Service Agreement Renewals.

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All JobsClient Retention JobsClient Retention Jobs in Maine

Client Retention information

What is the difference between Client Retention vs Customer Service Representative?

AspectClient RetentionCustomer Service Representative
Primary FocusBuilding long-term relationships to retain clientsHandling customer inquiries and resolving issues
Skills NeededRelationship management, sales, communicationCommunication, problem-solving, product knowledge
Work EnvironmentSales teams, account management, client-focused rolesCall centers, retail, support departments
GoalsReduce churn, increase client loyaltyCustomer satisfaction, issue resolution

While both roles involve communication with clients or customers, Client Retention focuses on maintaining long-term relationships and reducing churn, often involving strategic engagement. Customer Service Representatives primarily address immediate customer needs and resolve issues to ensure satisfaction. Both roles are essential for business success but differ in scope and objectives.

What is a client retention job?

A client retention job involves developing strategies and maintaining relationships to keep existing clients engaged and satisfied with a company's products or services. Roles often include customer service, account management, and using tools like CRM software to track client interactions and identify opportunities for upselling or renewal. Strong communication and relationship-building skills are essential in this field.
Client Retention jobs near you
Infographic showing various Client Retention job openings in Maine as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 11% Part Time, and 6% Contract. Highlights an 75% Physical, 3% Hybrid, and 22% Remote job distribution.

Payroll Client Services Director

Payroll Management Inc.

Auburn, ME • On-site

$110 - $170/hr

Other

Posted 14 days ago

Job description

Payroll Management, Inc. (PMI) is a family-owned and operated company that has been serving businesses throughout Northern New England since 1989. As one of Maine's largest independent payroll providers, we deliver payroll processing, HR support, time and attendance solutions, tax services, and related business solutions to small and mid-sized employers. What truly sets us apart is our commitment to personalized service, strong client relationships, and a culture built around teamwork, continuous learning, and doing what's right for our clients. At PMI, we're real people providing really great service.

As we continue to grow, we are seeking an experienced and motivated Client Services Director to lead our Client Services and Implementation teams.

Position Summary

The Client Services Director is responsible for leading the Client Services department and overseeing the delivery of exceptional service and accurate payroll processing to our clients. This role serves as a key member of the management team and works closely with executive leadership to drive operational excellence, employee development, client retention, and organizational growth.

The ideal candidate is an experienced leader who excels at developing high-performing teams, improving processes, building client relationships, and using data to drive decision-making.

What You'll Do
  • Leadership & Team Development
  • Lead, coach, and develop Client Services and Implementation team members.
  • Foster a culture of accountability, collaboration, engagement, and service excellence.
  • Establish departmental goals and performance expectations.
  • Partner in recruiting, onboarding, training, succession planning, and performance management initiatives.
  • Client Experience & Service Excellence
  • Ensure exceptional service delivery across all client accounts.
  • Act as an escalation point for complex client concerns.
  • Monitor client satisfaction and implement strategies to improve retention and the overall customer experience.
  • Develop and maintain service standards, best practices, and procedures.
  • Operational Leadership
  • Oversee daily operations of the Client Services and Implementation departments.
  • Develop and improve processes, workflows, and systems to increase efficiency and scalability.
  • Monitor KPIs, service metrics, and departmental performance.
  • Collaborate with leadership on strategic initiatives and operational priorities.
  • Support technology and process improvement initiatives.
  • Strategic Growth
  • Contribute to business planning and departmental goal setting.
  • Support company growth initiatives and operational readiness.
  • Identify opportunities to improve client retention, operational performance, and service offerings.
  • Utilize analytics and business metrics to support decision-making and continuous improvement.
Required Qualifications
  • Bachelor's degree in Business, Management, Accounting, Human Resources, Operations, or a related field, or an equivalent combination of education and experience.
  • Minimum of five (5) years of progressively responsible experience in client services, payroll, customer success, operations, or a related field.
  • Minimum of three (3) years of leadership and people management experience.
  • Strong leadership, coaching, and employee development skills.
  • Excellent communication, relationship-building, and problem-solving abilities.
  • Strong analytical and organizational skills.
  • Ability to lead teams through change and growth.
  • Experience managing multiple priorities in a fast-paced environment.
Preferred Qualifications
  • Experience within the payroll, HR services, professional services, or business-to-business service industries.
  • Experience leading operational improvement initiatives.
  • Working knowledge of payroll practices, employment laws, wage and hour regulations, and compliance requirements.
Why PMI?
  • Family-owned company with a strong reputation and long-term stability.
  • Collaborative and supportive leadership team.
  • Opportunity to make a significant impact on client satisfaction and company growth.
  • Professional development and career growth opportunities.
  • A culture that values relationships, teamwork, accountability, and continuous improvement.

If you're a strategic leader who is passionate about developing people, delivering exceptional client experiences, and driving operational excellence, we'd love to hear from you.

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