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Client Retention Jobs in Indiana (NOW HIRING)

ENGLEDOW, INC

Interior Sales Representative

Carmel, IN · On-site

The Interior Sales Representative collaborates with operations to ensure client expectations are met, promotes long-term client retention, and delivers exceptional customer service. All work is ...

D1 Training - Carmel IN

Coach

Carmel, IN · On-site

$30K - $50K/yr

Maximize client retention through best-in-class service: coaching, training, nutrition, and accountability. * Modify and adapt movements that are best suited for the individual at hand. * Teach * A ...

Berns Family Insurance

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Personal Lines CSR Insurance

Brookville, IN · On-site

$37K - $46K/yr

You manage day-to-day client accounts, process policy changes, answer coverage questions, and assist in the claims process to ensure long-term client retention and satisfaction. Responsibilities:

Elevance Health

Director Pharmacy Account

Indianapolis, IN · On-site

$156K - $268K/yr

This leader is accountable for driving client retention, profitability, client satisfaction, and team performance while partnering closely with health plan leadership and internal business partners ...

On Demand Staffing

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Bilingual Recruiter

Indianapolis, IN · On-site

$21 - $24/hr

Experience in account management with a focus on client retention and growth * Strong customer service skills to address client needs and concerns * Effective problem-solving abilities to resolve ...

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All JobsClient Retention JobsClient Retention Jobs in Indiana

Client Retention information

What is the difference between Client Retention vs Customer Service Representative?

AspectClient RetentionCustomer Service Representative
Primary FocusBuilding long-term relationships to retain clientsHandling customer inquiries and resolving issues
Skills NeededRelationship management, sales, communicationCommunication, problem-solving, product knowledge
Work EnvironmentSales teams, account management, client-focused rolesCall centers, retail, support departments
GoalsReduce churn, increase client loyaltyCustomer satisfaction, issue resolution

While both roles involve communication with clients or customers, Client Retention focuses on maintaining long-term relationships and reducing churn, often involving strategic engagement. Customer Service Representatives primarily address immediate customer needs and resolve issues to ensure satisfaction. Both roles are essential for business success but differ in scope and objectives.

What is a client retention job?

A client retention job involves developing strategies and maintaining relationships to keep existing clients engaged and satisfied with a company's products or services. Roles often include customer service, account management, and using tools like CRM software to track client interactions and identify opportunities for upselling or renewal. Strong communication and relationship-building skills are essential in this field.
What are the most commonly searched types of Client Retention jobs in Indiana? The most popular types of Client Retention jobs in Indiana are:
What cities in Indiana are hiring for Client Retention jobs? Cities in Indiana with the most Client Retention job openings:
Client Retention jobs near you
Infographic showing various Client Retention job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 11% Part Time, and 6% Contract. Highlights an 75% Physical, 3% Hybrid, and 22% Remote job distribution.

Claims Adjuster - Total Loss & Client Recovery

Allied Solutions LLC

Carmel, IN

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Allied Solutions rating

7.9

Company rating: 7.9 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

180th of 304 rated insurance

Job description

The adjusting function of the Total Loss and Subrogation units is responsible for verifying coverage, evaluating damage, estimating total loss valuations ensuring maximum indemnification to client insureds.
Under mid-level supervision, this position is responsible for investigating, negotiating and settling auto damage, total loss, or GAP claims. This individual is responsible for delivering a claim service that is fast, fair, and easy to ensure client retention, and maintaining client satisfaction, throughout the claim and settlement process.Job Duties and Responsibilities:

Total Loss and Client Claim Processing (85%):

  • Review total loss settlement offer or claim payment to verify accuracy; draft and send out correspondence to applicable party
  • Document claims through active listening and use of data to investigate and assess claim coverage, damage, and total loss valuations.
  • Summarize valuation and coverage decisions before negotiating and settling with outside carriers and providers
  • Process letter of guarantee in accordance with all client service level agreements
  • Communicate empathetically with clients on all claims, including complex claims that don't warrant pursuit.
  • Researches and responds to complex customer communications, concerns, conflicts, or issues
  • Problem solving and contributing to overall team goals by offering suggestions, providing support, and sharing ideas

Client Engagement (15%):

  • Will answer any direct client inquiries as received in a timely fashion. This may include questions about recovery, insurance and title situations, cycle times, etc. This may also include participation in team phone call monitoring
  • May interact directly with a client as it relates to day-to-day operational workflows or as stipulated by a client
  • Assist in client related implementation and training as needed
Qualifications (Education, Experience, Certifications & KSA):
  • High school diploma required
  • Bachelor's degree preferred
  • 1-2 years of directly related work experience required

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.
#LI-AB2

#LI-Onsite

We offer our employees a robust compensation package! Our comprehensive benefits include: medical, dental and vision insurance coverage; 100% company-paid life and disability coverage, 401k options with company match, three weeks PTO by the end of the first year and much more. Allied proudly promotes from within as part of a strong commitment to providing career growth opportunities for employees of all levels. Our diverse business portfolio allows employees broad career options with the advantage of staying with the same organization.
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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