You will serve as the primary point of contact for assigned accounts, proactively address client needs, and drive retention and growth through communication, accountability, and execution. This ...
Quick apply
You will serve as the primary point of contact for assigned accounts, proactively address client needs, and drive retention and growth through communication, accountability, and execution. This ...
Client Success Specialist
Denver, CO · On-site
$70 - $100/hr
The Oracle Health Client Success and Renewals organization is responsible for customer longevity, retention, and incremental revenue growth and is hiring for a Client Success Specialist (CSS). The ...
Client Success Specialist
Denver, CO · On-site
$70 - $100/hr
The Oracle Health Client Success and Renewals organization is responsible for customer longevity, retention, and incremental revenue growth and is hiring for a Client Success Specialist (CSS). The ...
Client Success Specialist II
Denver, CO · On-site
$70 - $95/hr
Overview The Oracle Health Client Success and Renewals organization is responsible for customer longevity, retention, and incremental revenue growth and is hiring for a Client Success Specialist (CSS)
Client Success Specialist II
Denver, CO · On-site
$70 - $95/hr
Overview The Oracle Health Client Success and Renewals organization is responsible for customer longevity, retention, and incremental revenue growth and is hiring for a Client Success Specialist (CSS)
Client Services Partner
Centennial, CO · On-site
$51K - $87K/yr
Partner with Sales and Inside Sales to support client retention and growth opportunities while representing client needs across internal teams. * Maintain accurate client activity within CRM systems ...
Client Services Partner
Centennial, CO · On-site
$51K - $87K/yr
Partner with Sales and Inside Sales to support client retention and growth opportunities while representing client needs across internal teams. * Maintain accurate client activity within CRM systems ...
Client Services Partner
Englewood, CO · On-site
$51K - $87K/yr
Partner with Sales and Inside Sales to support client retention and growth opportunities while representing client needs across internal teams. * Maintain accurate client activity within CRM systems ...
Client Services Partner
Englewood, CO · On-site
$51K - $87K/yr
Partner with Sales and Inside Sales to support client retention and growth opportunities while representing client needs across internal teams. * Maintain accurate client activity within CRM systems ...
Senior Client Services Associate
Denver, CO · On-site
$75K - $90K/yr
... client ... retention. Work Mode: We are made up of high performing teams that meet in person to learn and ...
Senior Client Services Associate
Denver, CO · On-site
$75K - $90K/yr
... client ... retention. Work Mode: We are made up of high performing teams that meet in person to learn and ...
Senior Client Services Associate
$75K - $90K/yr
... client ... retention. Work Mode: We are made up of high performing teams that meet in person to learn and ...
Senior Client Services Associate
$75K - $90K/yr
... client ... retention. Work Mode: We are made up of high performing teams that meet in person to learn and ...
Client Partner, Emerging
Denver, CO · On-site
$110K - $148K/yr
Lead QBRs and ongoing client check-ins, using data and insights to highlight impact, reinforce value, and grow client investment over time. * Maintain high client retention through proactive ...
Client Partner, Emerging
Denver, CO · On-site
$110K - $148K/yr
Lead QBRs and ongoing client check-ins, using data and insights to highlight impact, reinforce value, and grow client investment over time. * Maintain high client retention through proactive ...
Client Partner, Emerging
Denver, CO · On-site
$110K - $148K/yr
Lead QBRs and ongoing client check-ins, using data and insights to highlight impact, reinforce value, and grow client investment over time. * Maintain high client retention through proactive ...
Client Partner, Emerging
Denver, CO · On-site
$110K - $148K/yr
Lead QBRs and ongoing client check-ins, using data and insights to highlight impact, reinforce value, and grow client investment over time. * Maintain high client retention through proactive ...
Client Partner Director, Emerging
Denver, CO · On-site
$110 - $126/hr
Lead QBRs and ongoing client check-ins, using data and insights to highlight impact, reinforce value, and grow client investment over time. * Maintain high client retention through proactive ...
Client Partner Director, Emerging
Denver, CO · On-site
$110 - $126/hr
Lead QBRs and ongoing client check-ins, using data and insights to highlight impact, reinforce value, and grow client investment over time. * Maintain high client retention through proactive ...
Director, Private Client Services
Denver, CO · On-site
$124K - $211K/yr
Client Retention * Develop and maintain long-term trusted advisor relationships with UHNW clients through exceptional service, proactive communication and deep understanding of their financial needs.
Director, Private Client Services
Denver, CO · On-site
$124K - $211K/yr
Client Retention * Develop and maintain long-term trusted advisor relationships with UHNW clients through exceptional service, proactive communication and deep understanding of their financial needs.
Director, Private Client Services
Boulder, CO · On-site
$124K - $211K/yr
Client Retention * Develop and maintain long-term trusted advisor relationships with UHNW clients through exceptional service, proactive communication and deep understanding of their financial needs.
New
Director, Private Client Services
Boulder, CO · On-site
$124K - $211K/yr
Client Retention * Develop and maintain long-term trusted advisor relationships with UHNW clients through exceptional service, proactive communication and deep understanding of their financial needs.
New
The role is central to preserving client relationships, stabilizing retention outcomes, and supporting agency revenue growth. The Retention Specialist I serves as a front-line resource for clients ...
The role is central to preserving client relationships, stabilizing retention outcomes, and supporting agency revenue growth. The Retention Specialist I serves as a front-line resource for clients ...
CLIENT RELATIONSHIP MANAGER
Broomfield, CO · On-site
Individual will be responsible for maintaining client retention and fostering brand loyalty through customer-centric liaison during maintenance events, routine flight operations and any unforeseen ...
Quick apply
CLIENT RELATIONSHIP MANAGER
Broomfield, CO · On-site
Individual will be responsible for maintaining client retention and fostering brand loyalty through customer-centric liaison during maintenance events, routine flight operations and any unforeseen ...
CLIENT RELATIONSHIP MANAGER
Broomfield, CO · On-site
$60K - $80K/yr
Individual will be responsible for maintaining client retention and fostering brand loyalty through customer-centric liaison during maintenance events, routine flight operations and any unforeseen ...
CLIENT RELATIONSHIP MANAGER
Broomfield, CO · On-site
$60K - $80K/yr
Individual will be responsible for maintaining client retention and fostering brand loyalty through customer-centric liaison during maintenance events, routine flight operations and any unforeseen ...
CLIENT RELATIONSHIP MANAGER
CO · On-site
$60K - $80K/yr
Individual will be responsible for maintaining client retention and fostering brand loyalty through customer-centric liaison during maintenance events, routine flight operations and any unforeseen ...
CLIENT RELATIONSHIP MANAGER
CO · On-site
$60K - $80K/yr
Individual will be responsible for maintaining client retention and fostering brand loyalty through customer-centric liaison during maintenance events, routine flight operations and any unforeseen ...
Clinical Account Manager
Denver, CO · On-site
$75 - $115/hr
Provide oversight of client account management team with a focus on member and client satisfaction, trend management, and client retention * Partner with account team members to provide ...
Clinical Account Manager
Denver, CO · On-site
$75 - $115/hr
Provide oversight of client account management team with a focus on member and client satisfaction, trend management, and client retention * Partner with account team members to provide ...
The Account Executive/Strategic Account Executive - PBA Client Services is responsible for managing the planning, execution, growth & retention and client satisfaction of assigned clients in the ...
New
The Account Executive/Strategic Account Executive - PBA Client Services is responsible for managing the planning, execution, growth & retention and client satisfaction of assigned clients in the ...
New
Personal Trainer
Fort Collins, CO · On-site
$15.16 - $55/hr
Client Retention & Results * Maintain personal client retention and client lifespan performance against Company targets. * Proactively identify and re-engage at-risk clients, including clients who ...
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Personal Trainer
Fort Collins, CO · On-site
$15.16 - $55/hr
Client Retention & Results * Maintain personal client retention and client lifespan performance against Company targets. * Proactively identify and re-engage at-risk clients, including clients who ...
Personal Trainer
Boulder, CO · On-site
$15.16 - $55/hr
Client Retention & Results * Maintain personal client retention and client lifespan performance against Company targets. * Proactively identify and re-engage at-risk clients, including clients who ...
Quick apply
Personal Trainer
Boulder, CO · On-site
$15.16 - $55/hr
Client Retention & Results * Maintain personal client retention and client lifespan performance against Company targets. * Proactively identify and re-engage at-risk clients, including clients who ...
Client Retention information
What is the difference between Client Retention vs Customer Service Representative?
| Aspect | Client Retention | Customer Service Representative |
|---|---|---|
| Primary Focus | Building long-term relationships to retain clients | Handling customer inquiries and resolving issues |
| Skills Needed | Relationship management, sales, communication | Communication, problem-solving, product knowledge |
| Work Environment | Sales teams, account management, client-focused roles | Call centers, retail, support departments |
| Goals | Reduce churn, increase client loyalty | Customer satisfaction, issue resolution |
While both roles involve communication with clients or customers, Client Retention focuses on maintaining long-term relationships and reducing churn, often involving strategic engagement. Customer Service Representatives primarily address immediate customer needs and resolve issues to ensure satisfaction. Both roles are essential for business success but differ in scope and objectives.
What is a client retention job?
A client retention job involves developing strategies to maintain existing clients and encourage repeat business. Roles often include customer relationship management, communication skills, and using tools like CRM software to track client interactions and satisfaction. Successful professionals in this field help companies build long-term client loyalty and reduce churn.
Full-time
Posted 23 days ago
Job description
Join a team that values quality, professionalism, and environmental stewardship as a Client Relations Manager. In this role, you are responsible for managing and strengthening client relationships while coordinating closely with internal teams to ensure service excellence. You will serve as the primary point of contact for assigned accounts, proactively address client needs, and drive retention and growth through communication, accountability, and execution. This position offers the opportunity to develop leadership skills, work collaboratively across teams, and make a visible impact on the community’s green spaces.
ResponsibilitiesDaily management of quarterly priorities
Develop and maintain strong, long-term relationships with clients
Proactively communicate updates on job status, timelines, deliverables, and potential areas of concern
Manage client accounts and expectations while setting clear boundaries
Collaborate with internal teams to deliver effective client solutions
Track and analyze client metrics, including satisfaction and retention
Conduct regular CARE calls and site audits to stay ahead of client concerns and manage issues daily
Manage client data and documentation within internal systems
Committed to:
Maintaining client retention at 90% or above
Selling enhancements equal to 25% of Book of Business (BOB) value
Increasing BOB by a minimum of 2% through renewals and expanded service offerings
Maintaining strong client relationships through consistent communication and CARE call execution, resulting in enhanced reputation and market credibility
Valid CO Driver’s license.
At least 4 years of Landscape Maintenance Industry experience
At least 2 years of Landscape Client Relations experience
Proven ability to manage client relationships, retention, and expectations
Experience tracking client metrics such as satisfaction, retention, and revenue growth.
Ability to routinely lift up to 50 pounds and work outdoors in various weather conditions.