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Client Retention Manager Jobs in Riverside, CA (NOW HIRING)

View Cleaners

Client Relationship Manager

Irvine, CA · On-site

$20 - $25/hr

Increase client retention through personalized service and proactive communication. * Generate ... Create schedules and manage timekeeping records. * Foster teamwork, accountability, and positive ...

New

Trucordia

Towing Client Executive III

Irvine, CA

... retaining and growing existing clients, and freeing Producers to focus on prospecting and closing new business. Duties and Responsibilities: Client Relationship Management & Strategy * Serve as the ...

New

Trucordia

Towing Client Executive III

Irvine, CA · On-site

... retaining and growing existing clients, and freeing Producers to focus on prospecting and closing new business. Duties and Responsibilities: Client Relationship Management & Strategy * Serve as the ...

New

Trucordia

Towing Client Executive III

Irvine, CA · On-site

... retaining and growing existing clients, and freeing Producers to focus on prospecting and closing new business. Duties and Responsibilities: Client Relationship Management & Strategy * Serve as the ...

New

Arthur J. Gallagher & Co.

Client Associate

Irvine, CA · On-site

... retention and satisfaction * Support New Business activity via handling of new business ... Manage multiple priorities effectively, ensuring all tasks are completed on time * Build strong ...

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All JobsClient Retention JobsClient Retention Manager JobsClient Retention Manager Jobs in Riverside, CA

Client Retention Manager information

See Riverside, CA salary details

$67.3K

$104.6K

$129.9K

How much do client retention manager jobs pay per year?

As of Aug 30, 2026, the average yearly pay for client retention manager in Riverside, CA is $104,553.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,400.00 and $127,800.00 per year, depending on experience, location, and employer.

How does a client retention manager collaborate with sales and customer support teams to improve client satisfaction?

A Client Retention Manager works closely with both sales and customer support teams to ensure a seamless client experience. They regularly communicate with sales to understand client expectations and feedback, and with customer support to address ongoing issues and identify trends in client concerns. By facilitating open communication between these departments, they help develop targeted retention strategies, resolve client problems efficiently, and proactively identify opportunities for upselling or cross-selling. This collaborative approach is essential for building strong, long-term client relationships.

What are the key skills and qualifications needed to thrive as a client retention manager, and why are they important?

To thrive as a Client Retention Manager, you need expertise in customer relationship management, strategic account management, and a background in business or marketing. Familiarity with CRM platforms such as Salesforce, customer analytics tools, and sometimes relevant certifications like Certified Customer Experience Professional (CCXP) are typical requirements. Exceptional communication, problem-solving abilities, and a strong customer-centric mindset set top performers apart in this role. These skills and qualities are crucial for building long-term client relationships, reducing churn, and driving sustainable business growth.

What is the difference between Client Retention Manager vs Customer Success Manager?

AspectClient Retention ManagerCustomer Success Manager
Primary FocusRetaining existing clients and reducing churnEnsuring customer satisfaction and long-term success
Key ResponsibilitiesDevelop retention strategies, manage client relationshipsOnboard clients, provide support, and optimize product usage
Required SkillsRelationship management, communication, analyticsCustomer support, product knowledge, communication
Work EnvironmentAccount management teams, client-facing rolesCustomer support teams, onboarding teams

While both roles focus on client relationships, the Client Retention Manager primarily concentrates on reducing churn and maintaining existing accounts, whereas the Customer Success Manager emphasizes onboarding, support, and ensuring customers derive value from products or services. Both roles are vital for customer satisfaction but differ in scope and daily activities.

What cities near Riverside, CA are hiring for Client Retention Manager jobs?

Cities near Riverside, CA with the most Client Retention Manager job openings:

Client Retention Manager jobs near you
Infographic showing various Client Retention Manager job openings in Riverside, CA as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $104,553 per year, or $50.3 per hour.

Senior Manager, Client Retention

Knightcare Management

Santa Ana, CA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Senior Manager, Client Retention

Santa Ana, CA

Work Location:

This position is fully onsite at our Santa Ana office, allowing for real-time teamwork, immediate problem-solving, and a strong sense of community among our team members.

Who You Are:

You are a strategic thinker and expert in your field who thrives in a fast-paced consulting environment. You enjoy diving deep into complex problems, developing innovative solutions, and driving value for clients. Your knowledge spans vendor negotiations, industry best practices, and process optimization, and you're passionate about using your expertise to impact Fortune 1000 clients.

Qualifications

What You Will Do:

  • As the subject matter expert, your role will be focused on creating additional value to existing accounts/clients/projects.

As it relates to creating additional value, some of your responsibilities will include, but are not limited to:

  • Analyzing client infrastructure, vendor contracts, and pricing structures to identify cost-saving opportunities
  • Collaborate cross-functionally to develop solutions tailored to client needs
  • Leading complex negotiations with vendors to secure favorable terms on behalf of clients
  • Deliver actionable insights and present findings to client stakeholders
  • Proactively identify client challenges and recommend strategic and operational solutions that exceed expectations
  • Stay informed of industry trends and emerging technologies within your domain
  • Create and refine deliverables such as data analyses, reports, and client presentations as it relates to creating additional value
  • Serve as an internal resource for functional expertise and thought leadership
  • Work independently on projects or as a contributor on larger engagements
  • Take ownership of projects from ideation through execution, often in situations with limited direction or defined processes
  • Focus on proactively driving progress, setting clear objectives, and ensuring timely delivery of results
  • Facilitate and lead internal meetings with confidence, aligning stakeholders across functions, navigating ambiguity, and championing initiatives that push projects forward without waiting for instruction

What You Need:

  • Bachelor's degree required
  • Minimum 7-15 years of experience in consulting, vendor management, or business analysis
  • Deep functional expertise in one or more spend categories (e.g., IT, telecom, facilities)
  • Strong analytical skills and proficiency in Excel; ability to synthesize large data sets
  • Proven experience developing solutions in complex client environments
  • Exceptional communication and client-facing presentation skills
  • Project management experience and familiarity with tools to manage deliverables such as SmartSheet and Project Management CRM strategies

Who We Are:

The team is a professional services firm that develops, implements and manages cost-reduction solutions for FORTUNE 1000 companies, law firms, private equity firms and private companies throughout North America. Our spend management, supplier management and procurement strategies have resulted in more than $4.4 billion in client savings.

Why Join Us:

We offer more than just a job - we provide a dynamic, supportive environment where you can thrive personally and professionally. Here's what you can expect when you join our team:

Comprehensive Benefits:

  • Full medical, dental, and vision coverage
  • Optional pet insurance
  • Access to a gym membership discount (offered through our healthcare provider and available for select fitness centers)
  • $200/month waived medical benefit for employees who opt out of our health plans
  • Cell phone stipend for applicable roles
  • Financial Wellness: 401(k) plan with company match
  • Time Off to Recharge: Generous paid holidays, vacation, sick leave, bereavement, and jury duty leave
  • Strong Foundation: Over 28 years of consistent growth and success
  • Fun & Connection: Annual summer retreat, holiday parties, happy hours, and themed celebrations throughout the year
  • Career Growth: A collaborative, high-performing team with frequent recognition and opportunities for internal promotion
  • Our Culture: Fast-paced, team-driven, and fueled by a shared commitment to excellence
  • Giving Back & Getting Involved:
  • We're proud of our employee-led committees that support causes and initiatives that matter to us all:
  • Corporate Social Responsibility
  • Youth Rising Group
  • Women's Empowerment Group
  • Wellness Committee

Apply