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Client Retention Manager Jobs in Tennessee (NOW HIRING)

Corpay

Client Retention Specialist

Brentwood, TN · On-site

$13.50 - $18.50/hr

Manage customer inquiries through inbound and outbound communications. * Resolve customer issues ... client needs. * Complete proactive outreach through Gameplan to support retention and account ...

RENT ONE

Client Retention Specialist

Brownsville, TN · On-site

$14.50 - $15.50/hr

CLIENT RETENTION SPECIALISTRent One is proud to provide our customers with affordable home ... Manage past due accounts including working with clients to get their accounts in good standing with ...

Rent One

Client Retention Specialist

Brownsville, TN · On-site

$11.50 - $15.50/hr

CLIENT RETENTION SPECIALIST Rent One is proud to provide our customers with affordable home ... Manage past due accounts including working with clients to get their accounts in good standing with ...

RENT ONE

Client Retention Specialist

Humboldt, TN · On-site

$13 - $14/hr

CLIENT RETENTION SPECIALIST Rent One is proud to provide our customers with affordable home ... Manage past due accounts including working with clients to get their accounts in good standing with ...

Rent One

Client Retention Specialist

Humboldt, TN · On-site

$12.75 - $17.50/hr

CLIENT RETENTION SPECIALIST Rent One is proud to provide our customers with affordable home ... Manage past due accounts including working with clients to get their accounts in good standing with ...

RENT ONE

Client Retention Specialist

Humboldt, TN · On-site

$13 - $14/hr

CLIENT RETENTION SPECIALISTRent One is proud to provide our customers with affordable home ... Manage past due accounts including working with clients to get their accounts in good standing with ...

RENT ONE

Client Retention Specialist

Brownsville, TN · On-site

$14.50 - $15.50/hr

CLIENT RETENTION SPECIALIST Rent One is proud to provide our customers with affordable home ... Manage past due accounts including working with clients to get their accounts in good standing with ...

Customer Driven Staffing - Tennessee

Be Seen First

Selling Branch Manager

Athens, TN · On-site

The Selling Branch Manager leads a small sales team of 1-5 staff, driving both new client acquisition and existing client retention to achieve business growth. Reporting directly to the Regional ...

IV Nutrition

Client Experience Associate

Nashville, TN · On-site

$15 - $20/hr

... client retention, and supporting local marketing and social media initiatives. As a key support ... manage appointments ● Answer phone calls, emails, and client inquiries ● Process payments and ...

IV Nutrition

Client Experience Associate

Nashville, TN · On-site

$15 - $20/hr

... client retention, and supporting local marketing and social media initiatives. As a key support ... manage appointments • Answer phone calls, emails, and client inquiries • Process payments and ...

IV Nutrition

Client Experience Associate

Nashville, TN · On-site

... client retention, and supporting local marketing and social media initiatives. As a key support ... manage appointments • Answer phone calls, emails, and client inquiries • Process payments and ...

CS&A Insurance

Insurance Account Manager

Franklin, TN · On-site

$55K - $85K/yr

Conduct policy reviews to ensure appropriate coverage and alignment with client needs Renewals & Retention Manage the renewal process from start to finish, including data collection, submissions ...

IV Nutrition

Assistant Clinic Director, RN

Nashville, TN · On-site

$30 - $35/hr

... client relationship management, and team development. You will assist in overseeing staff, ensuring excellent client care, driving client retention, supporting clinic sales goals, maintaining ...

IV Nutrition

Assistant Clinic Director, RN

Nashville, TN · On-site

$30 - $35/hr

... client relationship management, and team development. You will assist in overseeing staff, ensuring excellent client care, driving client retention, supporting clinic sales goals, maintaining ...

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All JobsClient Retention JobsClient Retention Manager JobsClient Retention Manager Jobs in Tennessee

Client Retention Manager information

See Tennessee salary details

$58.5K

$91K

$113K

How much do client retention manager jobs pay per year?

As of Aug 29, 2026, the average yearly pay for client retention manager in Tennessee is $90,959.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,800.00 and $111,200.00 per year, depending on experience, location, and employer.

How does a client retention manager collaborate with sales and customer support teams to improve client satisfaction?

A Client Retention Manager works closely with both sales and customer support teams to ensure a seamless client experience. They regularly communicate with sales to understand client expectations and feedback, and with customer support to address ongoing issues and identify trends in client concerns. By facilitating open communication between these departments, they help develop targeted retention strategies, resolve client problems efficiently, and proactively identify opportunities for upselling or cross-selling. This collaborative approach is essential for building strong, long-term client relationships.

What are the key skills and qualifications needed to thrive as a client retention manager, and why are they important?

To thrive as a Client Retention Manager, you need expertise in customer relationship management, strategic account management, and a background in business or marketing. Familiarity with CRM platforms such as Salesforce, customer analytics tools, and sometimes relevant certifications like Certified Customer Experience Professional (CCXP) are typical requirements. Exceptional communication, problem-solving abilities, and a strong customer-centric mindset set top performers apart in this role. These skills and qualities are crucial for building long-term client relationships, reducing churn, and driving sustainable business growth.

What is the difference between Client Retention Manager vs Customer Success Manager?

AspectClient Retention ManagerCustomer Success Manager
Primary FocusRetaining existing clients and reducing churnEnsuring customer satisfaction and long-term success
Key ResponsibilitiesDevelop retention strategies, manage client relationshipsOnboard clients, provide support, and optimize product usage
Required SkillsRelationship management, communication, analyticsCustomer support, product knowledge, communication
Work EnvironmentAccount management teams, client-facing rolesCustomer support teams, onboarding teams

While both roles focus on client relationships, the Client Retention Manager primarily concentrates on reducing churn and maintaining existing accounts, whereas the Customer Success Manager emphasizes onboarding, support, and ensuring customers derive value from products or services. Both roles are vital for customer satisfaction but differ in scope and daily activities.

What cities in Tennessee are hiring for Client Retention Manager jobs?

Cities in Tennessee with the most Client Retention Manager job openings:

Client Retention Manager jobs near you
Infographic showing various Client Retention Manager job openings in Tennessee as of August 2026, with employment types broken down into 85% Full Time, 12% Part Time, and 3% Contract. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution, with an average salary of $90,959 per year, or $43.7 per hour.

Client Retention Specialist

Corpay

Brentwood, TN • On-site

$13.50 - $18.50/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

Corpay rating

7.4

Company rating: 7.4 out of 10

Based on 34 frontline employees who took The Breakroom Quiz

13th of 21 rated payment service providers

Job description

Location: Brentwood, TN (Hybrid)


What We Need


Corpay is seeking a Fleet Advisor to join our NA Fuel division within the Comdata line of business. In this role, you will support customer needs by handling day-to-day client inquiries through inbound and outbound calls, emails, and other communication channels. Client loyalty is the primary focus and measure of success.


As a Fleet Advisor, you will create a reliable customer experience by anticipating client needs, resolving issues quickly, and maximizing the value of Corpay products and services. You will serve as a client advocate and trusted advisor while collaborating with internal teams to drive customer satisfaction, retention, and loyalty.


This role reports to the Supervisor of Account Management.


How We Work

Corpay offers a hybrid work environment and provides:

  • Assigned workspace in the Brentwood office
  • Company-issued equipment
  • Formal hands-on training


Key Responsibilities

  • Build and maintain strong customer relationships and loyalty.
  • Manage customer inquiries through inbound and outbound communications.
  • Resolve customer issues through one-call resolution whenever possible.
  • Troubleshoot and research account, billing, reconciliation, and product-related concerns.
  • Proactively contact clients to prevent service disruptions and improve customer satisfaction.
  • Conduct planned and unplanned outreach activities to support retention efforts.
  • Activate Corpay products and services and provide customer guidance.
  • Recommend best practices to maximize customer value and product utilization.
  • Train customers via phone and web-based sessions.
  • Serve as the primary point of contact for complex customer issues.
  • Collaborate with multiple internal departments to resolve client needs.
  • Complete proactive outreach through Gameplan to support retention and account management efforts.
  • Develop expertise in Corpay products, systems, and processes.


Qualifications

  • High school diploma required; some college preferred.
  • 1+ year of customer service or customer retention experience.
  • 1+ year of high-volume call center experience.
  • Strong verbal and written communication skills.
  • Excellent problem-solving and issue-resolution abilities.
  • Customer-focused mindset with empathy and professionalism.
  • Ability to learn new systems, products, and processes quickly.
  • Basic computer proficiency with typing speed of 30+ WPM.


Benefits & Perks

  • Medical, Dental, and Vision benefits beginning the first month after hire
  • 401(k) enrollment (subject to eligibility requirements)
  • Company-wide virtual fitness classes
  • Robust PTO program including vacation, sick, personal, holiday, and volunteer time
  • Employee discounts with major providers
  • Philanthropic and volunteer opportunities
  • Engaging culture with company contests, recognition programs, and prizes


Why You'll Succeed

This is a high-volume customer support role in a call center environment. Successful Fleet Advisors excel at multitasking, communicating calmly under pressure, learning complex product information, and navigating tools such as Salesforce. The ideal candidate is passionate about delivering exceptional customer experiences while driving customer retention and loyalty.

What Corpay employees say

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