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Client Retention Manager Jobs in Kentucky (NOW HIRING)

ADP

Customer Service Representative

Louisville, KY

$14.75 - $20/hr

... and client retention. Working knowledge of 401k, call center, relationship management or similar experience * Shows knowledge of Testing, how systems relate, resolves general POC questions ...

ADP

Customer Service Representative

Louisville, KY · On-site

$14.75 - $20/hr

... and client retention. Working knowledge of 401k, call center, relationship management or similar experience * Shows knowledge of Testing, how systems relate, resolves general POC questions ...

ADP

Customer Service Representative

Louisville, KY · On-site

$14.75 - $20/hr

... and client retention. Working knowledge of 401k, call center, relationship management or similar experience * Shows knowledge of Testing, how systems relate, resolves general POC questions ...

Western & Southern Life

Staff Manager

Louisville, KY

The position will produce Financial Representative retention, sales growth, client retention, and ... Manage and develop Financial Representatives by ensuring a thorough on-boarding program, completion ...

ggg

Entry Level Account Manager - Lexington, KY

Lexington, KY · On-site

$43K - $52K/yr

Work closely with Senior Sales Executive and Regional Manager to identify client concerns and assist in the development and implementation of client retention strategies * Monitor, evaluate, and ...

ggg

Entry Level Account Manager - Lexington, KY

Lexington, KY · On-site

$43K - $52K/yr

Work closely with Senior Sales Executive and Regional Manager to identify client concerns and assist in the development and implementation of client retention strategies * Monitor, evaluate, and ...

Elevance Health

Director Pharmacy Account

Louisville, KY · On-site

$156K - $268K/yr

... operational management of a diverse regional book of business, ensuring exceptional client satisfaction, retention, and profitability. * Partner with regional health plan leadership, clinical ...

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Showing results 41-60

All JobsClient Retention JobsClient Retention Manager JobsClient Retention Manager Jobs in Kentucky

Client Retention Manager information

See Kentucky salary details

$56K

$87K

$108.1K

How much do client retention manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for client retention manager in Kentucky is $87,041.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,700.00 and $106,400.00 per year, depending on experience, location, and employer.

What is the difference between Client Retention Manager vs Customer Success Manager?

AspectClient Retention ManagerCustomer Success Manager
Primary FocusRetaining existing clients and reducing churnEnsuring customer satisfaction and long-term success
Key ResponsibilitiesDevelop retention strategies, manage client relationshipsOnboard clients, provide support, and optimize product usage
Required SkillsRelationship management, communication, analyticsCustomer support, product knowledge, communication
Work EnvironmentAccount management teams, client-facing rolesCustomer support teams, onboarding teams

While both roles focus on client relationships, the Client Retention Manager primarily concentrates on reducing churn and maintaining existing accounts, whereas the Customer Success Manager emphasizes onboarding, support, and ensuring customers derive value from products or services. Both roles are vital for customer satisfaction but differ in scope and daily activities.

How does a client retention manager collaborate with sales and customer support teams to improve client satisfaction?

A Client Retention Manager works closely with both sales and customer support teams to ensure a seamless client experience. They regularly communicate with sales to understand client expectations and feedback, and with customer support to address ongoing issues and identify trends in client concerns. By facilitating open communication between these departments, they help develop targeted retention strategies, resolve client problems efficiently, and proactively identify opportunities for upselling or cross-selling. This collaborative approach is essential for building strong, long-term client relationships.

What are the key skills and qualifications needed to thrive as a client retention manager, and why are they important?

To thrive as a Client Retention Manager, you need expertise in customer relationship management, strategic account management, and a background in business or marketing. Familiarity with CRM platforms such as Salesforce, customer analytics tools, and sometimes relevant certifications like Certified Customer Experience Professional (CCXP) are typical requirements. Exceptional communication, problem-solving abilities, and a strong customer-centric mindset set top performers apart in this role. These skills and qualities are crucial for building long-term client relationships, reducing churn, and driving sustainable business growth.
Client Retention Manager jobs near you
Infographic showing various Client Retention Manager job openings in Kentucky as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $87,041 per year, or $41.8 per hour.

Customer Service Representative

ADP

Louisville, KY

$14.75 - $20/hr

Full-time

Retirement

Re-posted 23 days ago

Job description

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, - Social Responsibility.

POSITION SUMMARY:
Client Service Specialist is responsible for developing and maintaining effective relationships with ADP clients and is the direct client contact for retirement plan services. The Client Service Specialist is responsible for communicating with clients regarding service delivery, providing assistance on day-to-day retirement plan administration, troubleshooting plan issues, and discussing the impact of select legislative requirements. The Client Service Specialist ensures the delivery of optimal service, client satisfaction and client retention.

RESPONSIBILITIES:

  • Act as the primary contact for retirement plans regarding day to day record keeping matters and provides prompt customer service. Proactively communicates regularly with client to evaluate and ensure delivery of optimal service, client satisfaction and client retention. Working knowledge of 401k, call center, relationship management or similar experience
  • Shows knowledge of Testing, how systems relate, resolves general POC questions, understands work flow, above average call handling, payroll feeds, progressing technically, escalates issues appropriately, sends issues to resolution appropriately. Applies strategies where approprieate to clients for plan enhancements, additional business and overall retention and discusses these benefits with the client. Maintain a basic understanding of the types of investments in each retirement plan and be a conduit for client questions.
  • Proactively discuss products and services, and plan desing with plan sponsors. Assist clients with requests for plan changes and ensure the necessary project plans are followed through to completion.
  • Schedules Education Program for participant education workshops with the plan sponsor. Request employee education workshops and literature. Schedules CGT training for PAs.
  • Communicate compliance testing results and recommend options to improve results (if necessary). Monitor plan documents for adherence to applicable rules and regulations.
  • Assist clients in complying with year end requirements such as minimum distribution requirements, forfeiture reallocation, 5500 preparation and Audit Package preparation and reconciliation.
  • Proactively initiates conversations with clients related to compliance testing, training and plan design. Actively looks at client criteria for plan reviews, and proactively contacts client to discuss option to increase retention and client loyalty. Meets with internal business partners to coordinate proactive contacts with new clients to initiate seamless transition into service organization. Organizes follow up as necessary on key proactive initiatives to ensure that client expectations are met and deliverables to the client are achieved. Provides feedback to management on results of proactive key initiatives and offers suggestions for further development.

QUALIFICATIONS REQUIRED:

  • Experience up to 1 year
Preference will be given to candidates who have the following:
  • Experience in a client service environment, ADP payroll and 401(k) experience is preferred.
  • Demonstrates strong oral/written communication skills. Demonstrates strong listening skills.
  • Utilizes tools to support daily functions such as Microsoft Office Products (Word, Excel, Outlook, etc) Demonstrates ability to learn other proprietary system tools (Omni Plus, Power Image, and Clarify). Proficiency in using payroll and recordkeeping systems
  • Ability to learn quickly, function in a fast paced environment, and work on multiple projects simultaneously.
  • Proven relationship-building skills. Strong time-mgmt, organization and problem solving skills.
  • Demonstrates strong presentation skills. Ability to coordinate and take the lead on conference calls.
  • Ability to guage client satisfaction through scheduled survey's, client visits and day-to-day interaction.
  • Bachelor's Degree or its equivalent in education and experience.
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About ADP

Sourced by ZipRecruiter

We're designing a better way to work, so you can achieve what you're working for. Consistently named one of the 'Most Admired Companies' by FORTUNE® Magazine, and recognized by DiversityInc® as one of the 'Top 50 Companies for Diversity,' ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. "Always Designing for People" means we're creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

Roseland, NJ, US

Year founded

1949

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