Client Representative Project Manager Jobs in Toronto, ON

Groundwater Environmental Management Services (GEMS), established in 2005, addresses the complex geotechnical and environmental challenges in construction and land development. Our practical approach helps clients navigate regulations, permits, and compliance. From routine inspections to emergencies, we bridge the gap between regulators and contractors. GEMS is trusted by government ministries, conservation authorities, and City Hall. Our track record includes scientific data collection, wetland classification, impact statements, and wildlife relocation, land development, and building construction. Our commitment to practical solutions remains unwavering.

We are currently seeking a Project Managerto join our Monitoring team inConcord, ON!

Our work environment includes:

• Modern office setting
• Casual work attire
• Relaxed atmosphere
• On-the-job training
• Flexible working hours

Key Responsibilities:

1. Own End-to-End Project Delivery

• Deliver projectson time, on budget, and to GEMS' quality standards, ensuring all obligations are met under the GEMS Way proven process.
• Translate client goals and environmental obligations into executable scopes aligned with standardized workflows.

2. Client Relationship & Communication

• Serve as theprimary client contact from award to closeout, maintaining proactive communication, transparency, and trust.
• Uphold GEMS'4-hour response commitment, acknowledge and respond to all client inquiries within four hours.

3. Financial Management & Accountability

• Ownproject P&L, tracking budgets, change orders, invoicing, and accounts receivable in coordination with Finance and Operations.
• Ensuretarget gross margin is achieved through disciplined scope management and proactive risk identification.

4. Team Coordination & Leadership

• Lead and align all internal delivery partners; Operations Leads, SMEs, Analysts, and Coordinators-to achieve efficient, standardized execution.
• Drive accountability through clear expectations, communication, and coordination across departments.

5. Scope Control & Risk Management

• Identify and escalaterisks, delays, or resource constraints early to the Program Manager or Director.
• Managescope changes through formal documentation and communication with clients and internal teams.

6. Quality & Compliance Oversight

• Ensure all deliverables meetregulatory standards, GEMS' two-signature QA/QC policy, and SOPs.
• Promote and model a strongHealth & Safety culture, maintaining required training and certifications.

7. Reporting & Documentation

• Oversee preparation and delivery ofreports, data dashboards, and regulatory submissions using standardized templates and digital systems.
• Ensure accurate field-to-office handoffs and documentation within GEMS' project managementsystems.

8. Cross-Functional Collaboration

• Work closely withProgram Managers, Operations, and Sales to ensure seamless client experience, pipeline visibility, and efficient resource allocation.
• Support proposal development and continuous improvement of scoping and estimating practices.

9. System & Process Discipline

• Utilize GEMS' digital project management tools for scheduling, reporting, and communication toensure data integrity and visibility.
• Contribute to the evolution of standardized workflows and participate in system improvement initiatives.

10. Professional & Cultural Leadership

• Model GEMS'Core Values-Own It, Win Together, Bring the Energy, Create Opportunities to Shine, and Customer-Focused Results.
• Mentor junior staff, share lessons learned, and help cultivate avalues-driven, performance-based culture.

11. Any other reasonable activity required by management/leadership.

Education & Experience

• Post-Secondary Degree or Diploma (Instrumentation Technology, Civil, Mechanical, Environmental or equivalent)
• Relevant field work experience in construction, civil/mechanical engineering, water/wastewater technology, environmental technology or related fields.
• Effective trouble-shooting skills resolving technical issues
• Organized and self-motivated individual with initiative and attention to
• Outgoing, friendly, team-player
• Tech-savvy with strong problem-solving
• Commitment to client satisfaction and the delivery of high-quality work
• Valid driver's license and Confined Space Entry
• Additional related certifications are an asset
• Understanding of AutoCAD is an asset

This posting is for an existing vacancy.

We appreciate the interest by all candidates however we will be contacting those that best fit the position requirements.

If you are selected to participate in the recruitment process, please inform us of any accommodations you may require. GEMS will work with you in an effort to ensure that you are able to fully participate in the process.