ZipRecruiter

Log In

1

Client Relations Associate Jobs in Waterloo, IA (NOW HIRING)

All JobsClient Relations Associate JobsClient Relations Associate Jobs in Waterloo, IA

Client Relations Associate information

See Waterloo, IA salary details

$24.7K

$46.4K

$66.1K

How much do client relations associate jobs pay per year?

As of Aug 13, 2026, the average yearly pay for client relations associate in Waterloo, IA is $46,432.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,400.00 and $49,300.00 per year, depending on experience, location, and employer.

What is a client relations associate?

Client Relations Associates are professionals who act as the main point of contact between a company and its clients. They are responsible for managing client accounts, addressing client inquiries or concerns, and ensuring customer satisfaction. Their role often involves building strong relationships, understanding clients' needs, and coordinating with internal teams to deliver solutions. By maintaining open communication and providing excellent service, Client Relations Associates help foster long-term client loyalty and support business growth.

How does a client relations associate typically collaborate with other departments to resolve client issues?

As a Client Relations Associate, you’ll frequently work cross-functionally with teams such as sales, customer support, and operations to address client needs. When a client issue arises, you may need to coordinate with technical specialists or account managers to gather information and propose solutions. Strong communication skills are essential, as you’ll often serve as the client’s advocate internally, ensuring their concerns are understood and prioritized. This collaborative approach not only helps resolve issues efficiently but also strengthens long-term client satisfaction.

What is the difference between Client Relations Associate vs Customer Service Representative?

AspectClient Relations AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles prefer bachelor's degreeHigh school diploma or equivalent; some roles may prefer associate's or bachelor's
Work EnvironmentOffice settings, client meetings, account managementCall centers, retail, online support
Employer & Industry UsageFinancial services, consulting, B2B companiesRetail, telecommunications, hospitality
Common Search & ComparisonClient Relations Associate vs Customer Service Representative

The main difference is that Client Relations Associates focus on building long-term relationships with clients, managing accounts, and providing tailored solutions, often in professional or financial industries. Customer Service Representatives typically handle day-to-day inquiries, troubleshooting, and support, mainly in retail or service sectors. While both roles require strong communication skills, Client Relations Associates usually work in more specialized, client-focused environments with a focus on relationship management.

What are the key skills and qualifications needed to thrive as a client relations associate?

To thrive as a Client Relations Associate, you need strong communication skills, attention to detail, and a background in business, sales, or customer service, often supported by a relevant bachelor's degree. Familiarity with CRM software like Salesforce, proficiency in Microsoft Office, and sometimes experience with help desk or ticketing systems are typically required. Outstanding interpersonal skills, problem-solving ability, and a customer-focused mindset help build lasting client relationships and resolve issues efficiently. These skills and qualities are crucial for maintaining client satisfaction, ensuring repeat business, and supporting the company's reputation.
What job categories do people searching Client Relations Associate jobs in Waterloo, IA look for? The top searched job categories for Client Relations Associate jobs in Waterloo, IA are:
What cities near Waterloo, IA are hiring for Client Relations Associate jobs? Cities near Waterloo, IA with the most Client Relations Associate job openings:
Client Relations Associate jobs near you
Infographic showing various Client Relations Associate job openings in Waterloo, IA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 13% Part Time, and 8% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $46,432 per year, or $22.3 per hour.

Property Caretaker - The Roosevelt

Sherman Associates

Waterloo, IA • On-site

Full-time

Re-posted 25 days ago

Job description

Be a part of something great and find yourself At Home, At Sherman! As a member of Sherman, we invite you to join our mission of Building Communities, Enriching Neighborhoods. You can make an immediate impact supporting our real estate development and management operations in hotels, residential, and retail.

Do you have a passion for cleaning, building upkeep, and customer service? If so, we want you to join our team! In this role, you can use these strengths to clean common / public areas and assist our maintenance service team members in more involved projects. Above all, live out your spirit to serve on a daily basis by maintaining positive relationships with peers, residents, and all whom you support in this role.

Where will this role work?

This role services The Roosevelt in Cedar Rapids, IA (96 units of affordable housing).

Schedule & Hours:

  • The core schedule for this role will be Monday - Friday; 8 AM - 5 PM

The Caretaker position performs custodial work in an assigned portfolio of real estate. As applicable, this may include interior common areas, offices, residential apartment units, commercial spaces, and exterior grounds. Special attention to safety, predictive and preventative maintenance, and processes to support the achievement of the site's business goals and objectives is critical to overall success.

ESSENTIAL FUNCTIONS

  • Maintains exterior grounds and interior common areas in quality, presentable condition. This will include but is not limited to the following:
  • Sweeps, vacuums, mops, scrubs, waxes and polishes floors using industrial vacuum cleaners and scrubbing and buffing machines; as applicable.
  • Sometimes using ladders, dusts and washes walls, cleans ceilings and dusts and polishes light fixtures. Washes and replaces blinds.
  • Moves cabinets, boxes, furniture, crates and equipment to clean areas. May remove stains from such surfaces as rugs, drapes, walls, and floors using chemicals and cleaning solutions.
  • May also sweep walks, rake leaves, remove snow or perform other incidental seasonal tasks.
  • Assists maintenance with preparing and turning vacated apartment units within a 24-hour period (5 days if not immediate). All vacated apartments must be painted, thoroughly cleaned, carpets shampooed and repairs done in a timely and impeccable manner.
  • Assists in scheduling and completing preventive maintenance for buildings and building equipment.
  • Walks property at regular intervals (daily) to ensure resident/tenant property rules are being followed and that the property is clean and orderly and in good maintenance condition.
  • Comply with safety regulations and maintain clean and orderly work areas.
  • Maintains customer service and excellent relations with residents, tenants, vendors and other external or internal organizations.
  • Keeps management informed at all times in the areas of: property conditions, resident/tenant complaints, suggestions for improvement of property performance.
  • Must be respectful of resident/tenant privacy, including specific commercial tenant needs.
  • Reviews turnover schedule regularly with management team.
  • Reports resident/tenant lease and policy violations to management.
  • Adheres to Sherman Associates attendance policy, grooming and appearance standards, general work rules, and department procedures.
  • Maintains a clean and safe work environment, follows all procedures for client and employee incidents and is knowledgeable for hotel emergency procedures.
  • Ensures compliance with federal, state and local laws regarding health and safety services.
  • Attends all required department and company meetings.
  • Other tasks & duties as assigned based on business need.

Apply