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Client Relations Associate Jobs in Waterloo, IA (NOW HIRING)

Client Relations Associate information

See Waterloo, IA salary details

$24.7K

$46.4K

$66.1K

How much do client relations associate jobs pay per year?

As of Sep 2, 2026, the average yearly pay for client relations associate in Waterloo, IA is $46,432.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,400.00 and $49,300.00 per year, depending on experience, location, and employer.

What is a client relations associate?

Client Relations Associates are professionals who act as the main point of contact between a company and its clients. They are responsible for managing client accounts, addressing client inquiries or concerns, and ensuring customer satisfaction. Their role often involves building strong relationships, understanding clients' needs, and coordinating with internal teams to deliver solutions. By maintaining open communication and providing excellent service, Client Relations Associates help foster long-term client loyalty and support business growth.

What are the key skills and qualifications needed to thrive as a client relations associate?

To thrive as a Client Relations Associate, you need strong communication skills, attention to detail, and a background in business, sales, or customer service, often supported by a relevant bachelor's degree. Familiarity with CRM software like Salesforce, proficiency in Microsoft Office, and sometimes experience with help desk or ticketing systems are typically required. Outstanding interpersonal skills, problem-solving ability, and a customer-focused mindset help build lasting client relationships and resolve issues efficiently. These skills and qualities are crucial for maintaining client satisfaction, ensuring repeat business, and supporting the company's reputation.

How does a client relations associate typically collaborate with other departments to resolve client issues?

As a Client Relations Associate, you’ll frequently work cross-functionally with teams such as sales, customer support, and operations to address client needs. When a client issue arises, you may need to coordinate with technical specialists or account managers to gather information and propose solutions. Strong communication skills are essential, as you’ll often serve as the client’s advocate internally, ensuring their concerns are understood and prioritized. This collaborative approach not only helps resolve issues efficiently but also strengthens long-term client satisfaction.

What is the difference between Client Relations Associate vs Customer Service Representative?

AspectClient Relations AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles prefer bachelor's degreeHigh school diploma or equivalent; some roles may prefer associate's or bachelor's
Work EnvironmentOffice settings, client meetings, account managementCall centers, retail, online support
Employer & Industry UsageFinancial services, consulting, B2B companiesRetail, telecommunications, hospitality
Common Search & ComparisonClient Relations Associate vs Customer Service Representative

The main difference is that Client Relations Associates focus on building long-term relationships with clients, managing accounts, and providing tailored solutions, often in professional or financial industries. Customer Service Representatives typically handle day-to-day inquiries, troubleshooting, and support, mainly in retail or service sectors. While both roles require strong communication skills, Client Relations Associates usually work in more specialized, client-focused environments with a focus on relationship management.

What are the most commonly searched types of Client Relations jobs in Waterloo, IA?

The most popular types of Client Relations jobs in Waterloo, IA are:

What job categories do people searching Client Relations Associate jobs in Waterloo, IA look for?

The top searched job categories for Client Relations Associate jobs in Waterloo, IA are:

What cities near Waterloo, IA are hiring for Client Relations Associate jobs?

Cities near Waterloo, IA with the most Client Relations Associate job openings:

Infographic showing various Client Relations Associate job openings in Waterloo, IA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 13% Part Time, and 8% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $46,432 per year, or $22.3 per hour.

Development Officer - College of Education

UNI

Cedar Falls, IA • On-site

$51 - $83/hr

Other

Posted yesterday

New


Job description

Full Consideration Date: 09/07/2026 Job Description:


A defined career path exists. Based on experience, the successful candidate will be hired into one of four levels of professional opportunity: Assistant Director, Associate Director, Director, or Senior Director of Development and will have the opportunity to progress through the career path by achieving defined performance objectives once employed.


Duties listed are for the Assistant Director position. Additional duties required for Associate Director of Development, Director of Development, and Senior Director of Development positions.


Primary Function: Plans, directs and implements annually identified activities relevant to fundraising priorities and needs for the College of Education and University Advancement; coordinates external relations, donor programs and events that support the fundraising work plan; develops and implements current and new fundraising, recognition and stewardship programs as appropriate; makes individual contacts with alumni and friends to solicit funding support for college and university priorities; networks with department heads, faculty, and staff to facilitate resource development initiatives; and represents the college and UNI Foundation in a wide range of professional settings and to a wide range of constituents.


Required Minimum Qualifications

  • Bachelor's degree and experience (minimum years listed below) in fundraising or non-profit development working directly with donors, functioning as a key member of a fundraising/sales team, and/or similar significant direct client contact experience in sales/or marketing:

  • Assistant Director: 1+ year

  • Associate Director: 2+ years

  • Director: 3+ years

  • Senior Director: 6+ years

  • Frequent overnight travel will be necessary.


Preferred Qualifications

  • Non-profit development experience

  • excellent oral and written communication skills

  • demonstrated commitment to educational excellence

  • creativity, self-motivation and the ability to build rapport quickly and effectively with alumni, friends, and businesses

  • For Senior Director position, additional experience in project management, implementing donor related events, developing inter-departmental and/or intra-university unit collaborations and partnerships, and executing campaign management and organizational planning duties is preferred.


Position Details

  • Job Category: Professional & Scientific

  • Type of Position: Regular Service

  • Schedule: 12-Month


Compensation

Compensation: The pay grade and salary will be determined by the position level into which the individual is hired. Below are the pay grades and starting salary range for each level:



  • Assistant Director; pay grade 119; $51,350 to Commensurate

  • Associate Director; pay grade 120; $60,336 to Commensurate

  • Director; pay grade 121; $70,894 to Commensurate

  • Senior Director; pay grade 122: $83,302 to Commensurate


Iowa's cost of living is among the lowest in the nation and the Common Sense Institute ranks Iowa #1 for paycheck stretch. UNI enhances this advantage with an excellent benefits package for eligible non-temporary positions. Visit our Compensation Tools page to explore your estimated total compensation, compare Waterloo-Cedar Falls cost of living to other major cities or review the paycheck stretch ranking details. Learn more about the Cedar Valley at https://livethevalley.com/.


If you would like general assistance with the application process or an accommodation due to a disability, please contact Human Resource Services at hrs-employment@uni.edu or call (319) 273-2422.


All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case‑by‑case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.


UNI is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any status protected by federal and/or state law.


Campus Security & Crime Statistics, in compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, information on crime statistics for recent years, Public Safety personnel and programs, building access, reporting crimes, safety suggestions, and policies, programs, and services regarding alcohol, drugs, and sexual abuse, is available in the UNI Annual Security and Fire Report. A paper copy is available from the Department of Public Safety, 030 Gilchrist Hall, University of Northern Iowa, Cedar Falls, IA 50614. Department of Public Safety, 030 Gilchrist Hall, University of Northern Iowa, Cedar Falls, IA 50614.


Privacy Statement | Equal Opportunity and Non-Discrimination Statement | Federal EEO Rights | E-Verify | Policies and Procedures | Tobacco Free Campus


The University of Northern Iowa provides a high-quality and diverse educational experience, purposefully guiding students to find and develop their strengths and prepare them for success after college. The university's attractive size, approximately 9,200 students, allows UNI to offer faculty, facilities and academic choices characteristic of a much larger university while retaining a friendly, small-college atmosphere on a park-like campus. UNI has been consistently recognized as one of the \"Best Midwest Universities\" by U.S. News & World Report. Located in Cedar Falls/Waterloo, the campus is comprised of more than 40 buildings on 940 acres. Designated as a Best Place for Working Parents, UNI supports all individuals through family-friendly policies, practices and benefits. The University provides a comprehensive benefits package, enabling us to be highly competitive within the Cedar Valley and across the state.

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