Client Relations Associate Jobs in Reading, PA (NOW HIRING)

Proactively solicits new business and sells Ephrata National Bank (ENB) products within the local marketplace to meet established production goals of ENB’s Fiduciary Services segment. In this on-going sales role, the Associate continually identifies, develops, and maintains a quality network of industry relationships that serves as a recurring source of referrals for new fiduciary services opportunities. This position is responsible for the administration of various types of trusts, investment management accounts, IRA’s, and estates. Capability of managing $5MM plus portfolio.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Maintain current client relationships and develop new client relationships in the areas of investment management, trust administration and estates.
• Prospects new fiduciary services opportunities.
• Markets and promotes ENB's financial products.
• Manage account relationships in accordance with internal policies, regulatory guidelines, legal or fiduciary requirements and/or client direction.
• Achieves production goals as established by ENB.
• Determines which ENB financial products best meet the customer's needs and financial circumstances.
• Advises the customer regarding the advantages and disadvantages of different ENB financial products.
• Comply with all policies and procedures and institute best fiduciary practices and risk management controls.
• Performs a variety of administrative duties including but not limited to researching and compiling data and reports, answering phones, greeting visitors and scheduling appointments, processing invoices for payment, sorting mail, and imaging.
• Coordinate fiduciary services activities, as directed, daily and collaborate with operations staff to ensure high quality customer service and delivery of daily goals and objectives.
• Assists with and performs research of client inquiries or other matters.
• Keep up-to-date on current trends and changes in the industry with regard to fiduciary practices.
• Represents the Bank in community activities and industry organizations to enhance the Bank’s image.
• Assist WS management with special projects and other duties as assigned.

New Business Development Functions:

• Develops Business Referral Network through marketing, cold-calling, prospecting and networking activities.
• Represents Ephrata National Bank to the community in networking related events.
• Participates in community efforts to promote the Ephrata National Bank brand.
• Work with Retail and Commercial Banking, Centers of Influence and other business lines to perform joint calling activities and share prospect and customer opportunities.
• Manage $5MM plus portfolio.

• Bachelor’s degree or relevant experience in business administration, finance or in the banking field.
• 0-2 years of relevant experience, exposure to working within a Fiduciary Services sales environment is highly preferred.
• Has attained or is working towards a Certified Trust & Fiduciary Advisor (CTFA) designation.
• Ability to maintain a working knowledge of trust and investment products and services, as well as, comply with trust policies, procedures and applicable trust regulations.
• Ability to professionally interact with employees and clients.
• Ability to be effective under pressure.
• Ability to handle routine client requests, prioritize, problem solve, and multi-task.

This position has no supervisory responsibilities.

This job operates in a professional work environment. This role routinely uses standard office equipment such as computers, monitors, mouse, keyboard, phones, printers, scanners, photocopiers, filing cabinets, calculator, and fax machines. Due to physical location of this position, phone ringing, and people conversing, it may be difficult to hear at times and therefore easily distracting.

Ephrata National Bank promotes an equal opportunity workplace, which includes reasonable accommodations of otherwise qualified disabled applicants and employees. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision required by the job includes close vision, distance vision, and ability to focus. While this position is primarily sedentary, the employee is frequently required to stand, walk, use hands to finger, handle or feel objects or controls, reach with hands and arms, bend, balance, stoop, kneel, and crouch. The employee must be able to lift and/or move up to 25 pounds including standard computer and copy paper boxes, and must be able to open and close filing cabinets and drawers.

Position Type and Expected Hours of Work:

This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m. Flexibility of schedule to meet business needs is required.

Pay Transparency

Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.

Benefits

Additionally, as part of our Total Rewards program, Ephrata National Bank offers a comprehensive benefits package to those who qualify. This includes medical plans with prescription drug coverage; health savings account and/or flexible spending account; dependent care flexible spending account; dental and vision insurance; life insurance; 401(k) program with employer match and Employee Stock Purchase Plan; paid time off programs including holiday pay, jury duty, and bereavement; disability insurance coverage and maternity and parental leave; educational assistance and a robust wellness program with financial incentives.

To learn more about your potential eligibility for these programs, please visit About | Careers | Benefits | Ephrata National Bank.

This position may require travel.

Ephrata National Bank supports a diverse workforce and is an Equal Opportunity Employer. It is the policy of Ephrata National Bank to provide equal employment opportunities without regard to race, ethnicity, color, religion, sex, national origin, age, disability, marital status, covered veteran status, sexual orientation, gender identity, genetic information or any other protected characteristic applicable under law. The bank complies with all relevant federal, state, and local laws, as well as, all regulations regarding nondiscrimination.

This job description reflects management’s assignment of essential functions and position responsibilities. Nothing in this job description restricts management’s rights to assign or reassign duties and responsibilities to this job at any time. The employee is expected to adhere to all of Ephrata National Bank’s procedures and to act as a role model in the adherence to bank policies.