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Client Relations Associate Jobs in Laval, QC (NOW HIRING)

Td

Business Development Associate

Montreal, QC · Remote

CA$74/hr

... Associate Portfolio Managers, Traders and Analysts ... TDAM's Advisor Distribution division is responsible for managing client relations and promoting a ...

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Client Relations Associate information

What is a client relations associate?

Client Relations Associates are professionals who act as the main point of contact between a company and its clients. They are responsible for managing client accounts, addressing client inquiries or concerns, and ensuring customer satisfaction. Their role often involves building strong relationships, understanding clients' needs, and coordinating with internal teams to deliver solutions. By maintaining open communication and providing excellent service, Client Relations Associates help foster long-term client loyalty and support business growth.

What are the key skills and qualifications needed to thrive as a client relations associate?

To thrive as a Client Relations Associate, you need strong communication skills, attention to detail, and a background in business, sales, or customer service, often supported by a relevant bachelor's degree. Familiarity with CRM software like Salesforce, proficiency in Microsoft Office, and sometimes experience with help desk or ticketing systems are typically required. Outstanding interpersonal skills, problem-solving ability, and a customer-focused mindset help build lasting client relationships and resolve issues efficiently. These skills and qualities are crucial for maintaining client satisfaction, ensuring repeat business, and supporting the company's reputation.

How does a client relations associate typically collaborate with other departments to resolve client issues?

As a Client Relations Associate, you’ll frequently work cross-functionally with teams such as sales, customer support, and operations to address client needs. When a client issue arises, you may need to coordinate with technical specialists or account managers to gather information and propose solutions. Strong communication skills are essential, as you’ll often serve as the client’s advocate internally, ensuring their concerns are understood and prioritized. This collaborative approach not only helps resolve issues efficiently but also strengthens long-term client satisfaction.

What is the difference between Client Relations Associate vs Customer Service Representative?

AspectClient Relations AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles prefer bachelor's degreeHigh school diploma or equivalent; some roles may prefer associate's or bachelor's
Work EnvironmentOffice settings, client meetings, account managementCall centers, retail, online support
Employer & Industry UsageFinancial services, consulting, B2B companiesRetail, telecommunications, hospitality
Common Search & ComparisonClient Relations Associate vs Customer Service Representative

The main difference is that Client Relations Associates focus on building long-term relationships with clients, managing accounts, and providing tailored solutions, often in professional or financial industries. Customer Service Representatives typically handle day-to-day inquiries, troubleshooting, and support, mainly in retail or service sectors. While both roles require strong communication skills, Client Relations Associates usually work in more specialized, client-focused environments with a focus on relationship management.

What are popular job titles related to Client Relations Associate jobs in Laval, QC?

For Client Relations Associate jobs in Laval, QC, the most frequently searched job titles are:

What cities near Laval, QC are hiring for Client Relations Associate jobs?

Cities near Laval, QC with the most Client Relations Associate job openings:

Client Relations Associate jobs near you
Infographic showing various Client Relations Associate job openings in Laval, QC as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 10% Part Time, 8% Contract, and 3% Nights. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution.

Labour Relations (LR) Associate

Montreal, QC • On-site

Canadian National Railway Company
Rail Transportation • 10K+ employees

7.5

Company rating: 7.5 out of 10

Based on 49 frontline employees who took The Breakroom Quiz

137th of 366 rated logistics

People enjoy working here

Good employer

Paid breaks

Learn more about Canadian National Railway Companyexternal

Full-time

Posted 8 days ago

Job description

At CN, everyday brings new and exciting challenges. You can expect an interesting environment where you're part of making sure our business is running optimally and safely-helping keep the economy on track. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a difference. You will be able to thrive in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us!

Job Summary

The Labour Relations (LR) Associate is responsible for collaborating with leaders to identify and prepare arguments to defend the company's position on LR issues. The role establishes, maintains, and develops a solid working relationship with union representatives, colleagues, and clients to promote a co-operative and effective LR climate.

Main Responsibilities

Labour Relations

Support the maintenance of good working relationships with union representatives to promote a co-operative and effective labour relations climate

Attend union and management meetings, record decisions and conduct follow ups to ensure appropriate actions are taken

Input and update grievance records in a grievance management system

Utilize the grievance management system to pull trend reports and analyze data

Identify grievance trends and work with leaders on action plans to reduce grievances

Coach Front Line Supervisors (FLS) and middle Managers on key collective agreement issues, responding to grievances, and other LR concerns

Support FLS on employee issues, including collective agreement interpretation, discipline, attendance management, application of the Canada Labour Code and other employer obligations, such as the duty to accommodate

Assist the Labour Relations Manager with preparing for joint conference or labour-management meetings

Hold meetings with union representatives to resolve grievances before proceeding to arbitration

Prepare and present grievances at arbitration

Working Conditions

The role has standard working conditions in an office environment in the railyard with a regular workweek from Monday to Friday. Due to the nature of the role, the incumbent must be able to meet tight deadlines, handle pressure and stress. The role requires minimal monthly travel (10%).

Requirements

Experience

Labour Relations

Minimum 2 years of labour relations experience in a unionized environment, or equivalent

o Experience interpreting and applying collective agreements and relevant federal employment legislation

o Experience building strong and positive relationships with stakeholders

Education/Certification/Designation

Bachelor's or Associates Degree in Labour, Industrial Relations, or equivalent, or minimum 5 years of experience working in a rail or industrial environment

Competencies

Applies critical thinking

Knows the business and stays current on industry needs

Demonstrates agility and drives change

Sets direction and inspires others

Solves problems to create value

Communicates with impact

Develops self and others

Collaborates with others and shares information

Demonstrates active listening

Fluently bilingual both written and verbal (English, French), (geographic specific)

Technical Skills/Knowledge

Ability to prepare consolidated material to be presented to a third party

Ability to assess and analyze business issues and make recommendations

Ability to understand and apply key concepts and best practices in LR

Strong computer skills

Excellent organizational and analytical skills

What Canadian National Railway employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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