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Client Relations Associate Jobs in Germantown, WI

Johnson Controls

Associate Legal Director

Milwaukee, WI · On-site +1

$145K - $195K/yr

... relations, recruitment and hiring, restrictive covenants, wage and hour, equal pay, leaves of ... Independent client counseling experience on L&E legal issues, including leaves of absences ...

Johnson Controls

Associate Legal Director

Milwaukee, WI · On-site

$145K - $195K/yr

... relations, recruitment and hiring, restrictive covenants, wage and hour, equal pay, leaves of ... Independent client counseling experience on L&E legal issues, including leaves of absences ...

Directive

Meta Strategist (Remote US)

Milwaukee, WI · Remote

... R and Paid Social, to Marketplace and Lifecycle Marketing. At Directive, we're always looking to ... Work directly with Associate Director to ensure internal and client goals are being achieved

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All JobsClient Relations Associate JobsClient Relations Associate Jobs in Germantown, WI

Client Relations Associate information

See Germantown, WI salary details

$25.4K

$47.9K

$68.2K

How much do client relations associate jobs pay per year?

As of Aug 16, 2026, the average yearly pay for client relations associate in Germantown, WI is $47,910.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,700.00 and $50,900.00 per year, depending on experience, location, and employer.

What is a client relations associate?

Client Relations Associates are professionals who act as the main point of contact between a company and its clients. They are responsible for managing client accounts, addressing client inquiries or concerns, and ensuring customer satisfaction. Their role often involves building strong relationships, understanding clients' needs, and coordinating with internal teams to deliver solutions. By maintaining open communication and providing excellent service, Client Relations Associates help foster long-term client loyalty and support business growth.

How does a client relations associate typically collaborate with other departments to resolve client issues?

As a Client Relations Associate, you’ll frequently work cross-functionally with teams such as sales, customer support, and operations to address client needs. When a client issue arises, you may need to coordinate with technical specialists or account managers to gather information and propose solutions. Strong communication skills are essential, as you’ll often serve as the client’s advocate internally, ensuring their concerns are understood and prioritized. This collaborative approach not only helps resolve issues efficiently but also strengthens long-term client satisfaction.

What is the difference between Client Relations Associate vs Customer Service Representative?

AspectClient Relations AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles prefer bachelor's degreeHigh school diploma or equivalent; some roles may prefer associate's or bachelor's
Work EnvironmentOffice settings, client meetings, account managementCall centers, retail, online support
Employer & Industry UsageFinancial services, consulting, B2B companiesRetail, telecommunications, hospitality
Common Search & ComparisonClient Relations Associate vs Customer Service Representative

The main difference is that Client Relations Associates focus on building long-term relationships with clients, managing accounts, and providing tailored solutions, often in professional or financial industries. Customer Service Representatives typically handle day-to-day inquiries, troubleshooting, and support, mainly in retail or service sectors. While both roles require strong communication skills, Client Relations Associates usually work in more specialized, client-focused environments with a focus on relationship management.

What are the key skills and qualifications needed to thrive as a client relations associate?

To thrive as a Client Relations Associate, you need strong communication skills, attention to detail, and a background in business, sales, or customer service, often supported by a relevant bachelor's degree. Familiarity with CRM software like Salesforce, proficiency in Microsoft Office, and sometimes experience with help desk or ticketing systems are typically required. Outstanding interpersonal skills, problem-solving ability, and a customer-focused mindset help build lasting client relationships and resolve issues efficiently. These skills and qualities are crucial for maintaining client satisfaction, ensuring repeat business, and supporting the company's reputation.

What cities near Germantown, WI are hiring for Client Relations Associate jobs?

Cities near Germantown, WI with the most Client Relations Associate job openings:

Client Relations Associate jobs near you
Infographic showing various Client Relations Associate job openings in Germantown, WI as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 13% Part Time, and 7% Contract. Highlights an 88% Physical, 4% Hybrid, and 8% Remote job distribution, with an average salary of $47,910 per year, or $23 per hour.

Associate Specialist, BPS Operations Processing

FIS

Milwaukee, WI • On-site

Full-time

Re-posted 22 days ago

FIS Global rating

7.4

Company rating: 7.4 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

169th of 244 rated software companies

Job description

Job Description

Job Title
Associate Specialist, BPS Operations Processing

Intro:
At FIS, our technology and our people are moving forward. We advance the way the world pays, banks and invests. We believe in building inclusive, diverse teams. Together, we innovate to help our colleagues, clients and communities succeed. If you're ready to grow your career and make an impact in fintech, we have one question: Are you FIS?

About the Role

As a BPS Operations Associate, you be responsible for oversight and review of work performed by Transfer processors, working closely with our clients as move assets/accounts to and from FIS custody. You will examine data files, processes, forms, reports and operational needs of our customers, communicating professionally throughout the life cycle of a transfer.

What You Will Be Doing

  • Develops understanding of and defines client products and services through information gathering sessions to determine how FIS systems must be established to meet client needs.

  • Oversight: Perform oversight of operational work performed by processors to ensure accuracy and timeliness in accordance with established service level agreements.

  • Transfer Processing: Initiate, review, and track client account transfers (inbound and outbound) between broker-dealers using ACATS and other industry tools.

  • Mutual Fund Re-registration: Submit required re-registration instructions and coordinate directly with delivering and receiving fund companies to liquidate or re-register mutual fund shares.

  • Reconciliation & Reporting: Review daily settlement reports, verify asset valuations, and monitor delivery/receipt deadlines to minimize manual operational risk.

  • Exception Handling: Investigate and resolve ACATS rejects, mutual fund registration errors, and account discrepancies by communicating with internal teams, contra-firms, and fund providers.

  • May develop new procedures with client to ensure FIS software is used appropriately.

  • Throughout transfer lifecycle, provides expertise to answer questions and guide clients in the use of the system.

  • Conducts train the trainer sessions to instruct and train internal customers (employees) or external customers on changes, new systems or new procedures.

  • Other related duties assigned as needed.

Required Qualifications

Extensive knowledge of FIS and industry tools related to movement of assets and cash between depositories, custodians and Fund companies.

Strong analytical and problem-solving skills as well as excellent human relations, negotiation and documentation skills.

Ability to handle project commensurate with job expectations

Ability to analyze and solve problems using learned techniques and tools

Requires high attention to detail

Positions involving data mapping require strong analytical and technical skills

Ability to translate client requirements to technical specifications and communicate to technical staff

Team skills, including the ability to establish and maintain effective working relationships both internally as well as externally

Flexibility, versatility, dependability

A bachelor's in business or a related field or the equivalent experience.

What We Offer you
At FIS, you can grow your career as far as you want to take it. Here's what else we offer:

Opportunities to make an impact in fintech

Personal and professional learning

Inclusive, diverse work environment

Resources to give back to your community

Competitive salary and benefits


Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here


For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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What FIS Global employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About FIS

Sourced by ZipRecruiter

FIS is a leader in technology and services that helps businesses and communities thrive by advancing commerce and the financial world. For over 50 years, FIS has continued to drive growth for clients around the world by creating tomorrow’s technology, solutions and services to modernize today’s businesses and customer experiences. By connecting merchants, banks and capital markets, we use our scale, apply our deep expertise and data-driven insights, innovate with purpose to solve for our clients’ future, and deliver experiences that are more simple, seamless and secure to advance the way the world pays, banks and invests. Headquartered in Jacksonville, Florida, FIS employs more than 55,000 people across 50+ countries, dedicated to helping our clients be ahead of what’s next. FIS offers more than 450 solutions and processes over $75b of transactions around the planet. FIS is a Fortune 500® company and is a member of Standard & Poor’s 500® Index.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Jacksonville , FL, US

Year founded

1968

Social media

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