Client Operations Intern Jobs in St Louis, MO (NOW HIRING)

The Clinical Director is one of the senior clinical leaders and as such, oversees and manages the operations and administrative functions of their clinic. The Clinical Director directly supervises, mentors and coaches clinicians and is responsible for the performance and results of the clinical team, ensuring that clients and families are receiving high quality, effective services to address client needs. The Clinical Director & Lead BCBA ensures the consistent implementation and effective management of clinical policies, procedures and best practices.

Essential Functions:

• Demonstrates Caravel’s key leadership skills, including: Positive Attitude, Integrity, Accountability, Developing & Motivating Others, Fostering Teamwork, Effective Communication, and Strategic Thinking
• Effectively leads clinical team. Manages clinical staff, which may include Lead BCBAs, BCBAs, and Senior Therapists. This includes scheduling, coaching, development, and mentoring of clinicians. Provides guidance, ensures staff are being developed appropriately, manages performance, and deals proactively with employee relation issues.
• Develops and communicates clinical team objectives, setting and communicating performance standards. Completes and/or approves performance evaluations for Seniors, Senior Interns, BCBAs and Lead BCBAs.
• Completes designated steps of compensation review process for clinicians. Requests employment and compensation changes as appropriate, including promotions, pay raises, etc.
• Ensures appropriate staffing levels for the clinic based on client needs. Depending on clinic, may be involved with assigning Senior Staff and BCBAs to clients based on client needs, experience level, schedule, and capacity.
• Depending on clinic size, may be directly involved with recruitment activities and/or working with Human Resources on clinical staffing.
• Oversees all clinical training, including Behavioral Technician, Senior, and Senior Intern Training. Coordinates continuing education training.
• Responsible for leading clinic meetings with Lead BCBA’s.
• Monitors, evaluates and addresses employee turnover and satisfaction. Develops action plans to address identified issues.
• Expectations are for employee to work on average 40 hours per week or more in completing duties and responsibilities of the position. Consistent and regular attendance is a requirement of the position.
• Oversees the intake process with new clients.
• In conjunction with the Lead BCBA, serves as a liaison between the clinicians and administrative staff, communicating administrative changes and policies. Provides clinical perspective to administrative staff and vice versa.
• Develops, communicates, and implements appropriate policies and procedures to ensure quality service to our clients. Solicits and evaluates clinician suggestions and implements as appropriate. Provides input on policy changes and proposals as requested. Ensures clinical staff are made aware of all policies and procedures and follows through to ensure understanding and implementation.
• Communicates effectively with Executives as appropriate as a Leader of CAH. Devises plans for crisis situations.
• Demonstrates competence in skills outlined in the most current version of the BACB task list.
• Conducts all supervisory and program management responsibilities for families participating in autism treatment, in collaboration with the Senior Therapists and Senior Interns.
• Establishes individualized home-based behavior intervention programs using evidence-based strategies of Applied Behavior Analysis (ABA). These methods include discrete trial teaching (DTT), natural environment teaching (NET), pivotal response treatment (PRT), and verbal behavior. Ensures all standards of care are followed per state and insurance guidelines.
• Oversees client programming. Develops effective ways to implement ABA strategies and address problem behaviors. Interacts with clinical teams to communicate programming recommendations and implementation strategies.
• Uses the Caravel Autism Health (CAH) Qualities of Effective Treatment (QET), and clinical data to improve and adjust treatment programs to improve outcomes.
• In conjunction with the clinical team, the Lead BCBA will assess and determine whether a change in the level of care (increase or decrease hours) for a client would be clinically appropriate. If a change in the level of care is deemed appropriate, the Lead BCBA ensures the change is communicated to the family, clinical staff, and appropriate funding source.
• Completes appropriate reports and documentation critical to funding reimbursement processes.
• Proactively addresses client issues and follows-up as appropriate to ensure satisfactory resolution. Solicits feedback from parents/families regarding their satisfaction level with services provided. Ensures parent/family concerns are addressed and resolved in a timely and thorough manner.
• Interacts with others outside of the organization and family regarding client care. This may involve school staff, county case management staff, medical staff, and/or other treatment providers. Participates in IEP meetings with clients as requested.
• Provides information, ABA strategies, and training to family members during field visits.
• Maintains professional boundaries with staff and families. Represents organization in a professional manner.
• Abides by all ethical standards including state, BACB, and APA guidelines. Abides by all HIPPA requirements regarding client confidentiality.
• Monitors and oversees all clinic spending and follows approval process for major expenses. Submits clinical expense reimbursements to Clinic Manager on a regular basis.
• Monitors overtime of staff and case overages.
• Monitors productivity and efficiency reports and measures of Senior Staff.
• Markets organization externally to influence clinic growth and success. Coordinates, promotes, and attends community events within the surrounding communities.
• Participates in networking events. Communicates and networks regularly with county and agency contacts.

Qualifications:

Education:

• Board Certified Behavior Analyst (BCBA) or Board Certified Assistant Behavior Analyst (BCaBA) with a minimum of 400 hours of hands-on training in providing ABA services directly to children and/or adults with autism under the supervision of a Board-Certified Behavior Analyst who has at least two years of experience in ABA programming for individuals with autism, or actively pursuing such certification.
• A Bachelor’s Degree in a human services discipline and at least 2,000 hours of training or supervised experience in the use of behaviorally based therapy models consistent with best practice and research on effectiveness for children with autism spectrum disorders who meet all criteria to receive this service, OR
• Must be legally authorized to perform psychotherapy, with either a Master’s Degree in one of the behavioral sciences who has at least 400 hours of training or supervised experience in the use of behaviorally-based therapy models consistent with best practice and research on effectiveness for children with autism spectrum disorders, in addition to, or as part of their 3,000 hours of training/supervision; and have sufficient written evidence of training and/or education in the method of evidence-based therapy being delivered, prior to the provision of services.

Experience:

• At least five years’ experience as a Lead BCBA, Supervisor or Senior Therapist implementing behaviorally based techniques with children and adolescents.
• Proven leadership experience.

Skills and Competencies:

• Natural ability to interact with children.
• Critical thinking skills, with strong analytical abilities.
• Strategic thinking skills with the ability to execute and achieve results.
• Must display energy and creativity.
• Must be adaptable and flexible.
• Self-motivated, with excellent organizational and time management skills.
• Functional assessments and/or analysis
• Skill assessments
• Behavior plans and protocols
• Individualized goals and outcomes
• Writing and submitting reports to funding agencies and team members.
• Data analysis, progress measurement and treatment planning.
• Demonstrate skills in the areas of coaching, mentoring, and leading others.
• Excellent verbal, written and interpersonal communication skills, with the ability to build and maintain relationships. Must be able to communicate information and ideas by speaking in a way in which others will understand.
• Must demonstrate the ability to work with a variety of children on the autism spectrum, at different functioning levels.
• Strong client centered focus, with the desire to meet and exceed client expectations.
• Must be able to maintain confidentiality and abide by ethical guidelines and policies, including compliance with HIPAA laws and regulations.
• Maintains professional boundaries with clients and their families, representing organization in a professional manner.
• Strong work ethic, with the ability to meet scheduling commitments