Client Management Associate Jobs in Ashburn, VA (NOW HIRING)

The following section outlines the job description for a Research and Analysis Associate Director. This section outlines the basic job requirements and responsibilities required to perform the role. This job description is the basis for recruiting new individuals into the organization.

Position Summary

Axxis, a leading provider of cloud-based solutions to address downstream petroleum process automation, is seeking a Research and Analysis Associate Director to be responsible for researching and normalizing data received from the Axxis Software customer base. This position resides within the Customer Support group.

The ideal candidate should have excellent analytical skills, show great attention to details, and have experience with Microsoft Excel and SQL. They should be self-motivated and possess great customer service skills, including strong communication skills, both written and verbal. You will report to the Axxis Director of Customer Support.

Duties and Responsibilities Research and Data Analysis

• Normalize incoming data to Axxis data points

• Perform data accuracy audits on a scheduled basis

• Research and create new data points as industry changes require

• Maintain records of industry changes for historical review and metrics

• Verify incoming data has necessary elements for data capturing. Create elements mapping and output documentation

• Keep Customer Support and Professional Services team members informed on industry changes that impact data output

• Contact customer base, as well as fuel suppliers and distributors, when quality control questions arise

• Participate in Data Governance team meetings, working closely with cross departmental teams

• Create client license files to software access and audit daily receipt of client data

• Provide exceptional customer support when communicating with and assisting customers. Ensure that high quality standards are maintained for all customer interactions and issue resolutions

• Respond to requests and inquiries from clients within the pre-determined timeframe of our service level agreement

Team Management

• Document, and track case histories, issues, and actionable steps taken

• Obtain and maintain a fundamental understanding of our product features and functionality

• Provide leadership and training to Source Information team as a Subject Matter Expert.

• Coach and mentor Source Information staff through challenging Industry changes.

Vendor Integration and Relationship Management

• Manage and Maintain contact information for Major Industry Vendors.

• Coordinate API discussions with Data vendors and communicate requirements to AXXIS Development teams.

• Provide guidance for New and Existing Data Mappings for capture and cruncher requests.

Required Qualifications

• Strong data analysis skills

• Excellent organizational skills with strong attention to detail

• Establishes own files; follows company policies and procedures; improves and maintains record keeping

• Proficient in Microsoft Excel, SQL and Outlook, with the ability to create basic queries, navigate applications and learn new systems easily

• Responds promptly to client needs and solicits feedback to improve service; meets commitments

• Skilled in managing multiple priorities

• Must have strong written and verbal communication skills with experience communicating at all levels of client organizations as well as internally across functions (product development, customer support, sales)

• The individual is committed to meeting the expectations and requirements of customers; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect; treats customers courteously, with a friendly, helpful attitude

• Takes pride in work product and pays close attention to detail; monitors own work to ensure quality

• Strives to continually build knowledge and skills (professional and computer); shares expertise with others

• Contributes to building a positive team spirit; treats others with respect and consideration

Desired Qualifications

• Bachelor’s Degree Preferred

• Prefer 10+ years’ experience in leading a data analytics team in a high-paced environment.

• Previous oil industry experience is a plus

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other protected characteristic under applicable law. EEO/Disabled/Vets

Reasonable Accommodation

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Business Area: Dow Jones - Energy Job Category: Data Analytics/Warehousing & Business Intelligence Union Status: Non-Union role Base Pay Range: $110,000 - $135,000 We’re committed to offering competitive and flexible compensation to attract top talent. This pay range reflects our good faith estimate for the role and may vary based on a candidate’s experience, skills, location, and other relevant factors. For bonus-eligible roles, targets are determined based on multiple considerations, including market benchmarks and individual contributions. For benefits-eligible roles, we offer a comprehensive and competitive benefits package covering health, retirement, wellbeing, and more, along with optional benefits to meet the diverse needs of our employees. Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 130 years and today has one of the world’s largest newsgathering operations globally. It is home to leading publications and products including the flagship Wall Street Journal, America’s largest newspaper by paid circulation; Barron’s, MarketWatch, Mansion Global, Financial News, Dow Jones Risk & Compliance and Dow Jones Newswires. Dow Jones is a division of News Corp (Nasdaq: NWS, NWSA; ASX: NWS, NWSLV). Req ID: 54647