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Client Integration Manager Jobs in Toronto, ON (NOW HIRING)

Deloitte

Manager, People Integration

Toronto, ON · Hybrid

You will work with Partners, Directors, bid teams, client leaders, and cross-functional colleagues ... integration choices, and leader decisions. * Project Lifecycle Management: Able to own complex ...

WPP Media

Manager, Activation

Toronto, ON

Communication with client stakeholders and effective management of assigned tasks is critical in this role * High Attention to Detail: A meticulous approach to campaign setup, numbers, and tracking.

New

Ellisdon

Project Manager, Integration

Mississauga, ON · On-site

CA$80K - CA$130K/yr

You as a Project Manager, Integration will: * Manage all facets of a project and take on direct ... client relations * Previous work in Special Projects (ie. Tenant Improvements, Renovations ...

Ripple

Manager, Client Support

Toronto, ON · On-site

Ripple Treasury (formerly GTreasury) is the leading innovator of integrated SaaS treasury and risk ... We seek a Manager, Client Support who shares our commitment to excellence. You'll play a key part ...

ET Group

AV Integration Technician

Toronto, ON

... management, and installation best practices and in compliance with site and company policies ... Act as Site Lead: liaise with the client, coordinate with other trades, participate in walkthroughs ...

Spatial DNA

Integration Specialist / Developer

Toronto, ON · On-site

CA$80K - CA$125K/yr

Review client data and systems. * Develop custom libraries, web services and applications using a ... Support our managed integration services, troubleshoot and resolve reported issues * Highly ...

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Client Integration Manager information

See Toronto, ON salary details

$21.9K

$81.1K

$153.2K

How much do client integration manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for client integration manager in Toronto, ON is $81,051.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,808.00 and $112,612.00 per year, depending on experience, location, and employer.

What are some common challenges a client integration manager faces during the onboarding process?

Client Integration Managers often navigate complex technical requirements and diverse client expectations during onboarding. A key challenge is ensuring seamless communication between internal teams (like development and support) and the client's stakeholders to address integration needs and troubleshoot issues efficiently. They must also coordinate project timelines and manage multiple integrations simultaneously, balancing customization requests with standardized best practices. Building strong client relationships and proactively addressing potential roadblocks are essential to a successful integration process.

What is the difference between Client Integration Manager vs Client Services Manager?

AspectClient Integration ManagerClient Services Manager
Primary FocusImplementing and integrating client solutionsManaging ongoing client relationships and support
ResponsibilitiesTechnical onboarding, system setup, process integrationCustomer support, account management, satisfaction enhancement
Required SkillsTechnical knowledge, project management, communicationCustomer service, relationship building, problem-solving
Work EnvironmentProject-based, technical teams, client sites

The Client Integration Manager primarily focuses on onboarding and integrating clients' systems, ensuring smooth technical implementation. In contrast, the Client Services Manager concentrates on maintaining ongoing client relationships and satisfaction. Both roles require strong communication skills, but the Integration Manager leans more toward technical expertise, while the Services Manager emphasizes customer support and relationship management.

What are the key skills and qualifications needed to thrive as a client integration manager, and why are they important?

To thrive as a Client Integration Manager, you need expertise in project management, client onboarding processes, and a solid understanding of business systems, often supported by a bachelor’s degree in business or a related field. Familiarity with integration platforms, CRM tools, and data mapping software, along with relevant certifications like PMP or ITIL, is typically required. Strong communication, problem-solving, and relationship-building skills help foster client satisfaction and drive successful implementations. These competencies ensure seamless client integrations, efficient project delivery, and long-term client partnerships.

What does a client integration manager do?

A Client Integration Manager is responsible for overseeing the seamless onboarding and integration of new clients into a company’s systems, processes, or services. They act as the primary point of contact between the client and internal teams, ensuring all technical and operational requirements are met. Their duties often include project management, troubleshooting issues, coordinating with various departments, and providing ongoing support to ensure client satisfaction and successful integration.
What job categories do people searching Client Integration Manager jobs in Toronto, ON look for? The top searched job categories for Client Integration Manager jobs in Toronto, ON are:
Client Integration Manager jobs near you
Infographic showing various Client Integration Manager job openings in Toronto, ON as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $81,051 per year, or $39 per hour.

Manager, Enterprise Integration Operations

McKesson

Mississauga, ON

Full-time

Re-posted 20 days ago

McKesson rating

7.9

Company rating: 7.9 out of 10

Based on 209 frontline employees who took The Breakroom Quiz

48th of 86 rated pharmaceutical

Job description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

The Service Management Manager(M2)leads service management teams and supervisors to ensure consistent,highquality operations of Enterprise Connectivity & Integration service. This role is responsible for the day-to-day operational health of McKesson's enterprise integration landscape spanning API-based middleware (MuleSoft Anypoint Platform, SAP BTP-IS), Managed File Transfer (GoAnywhere, IBM MQ/MFT), streaming (Confluent Kafka), search (Elasticsearch), ETL (SAP BODS), and Java middleware (Spring Boot, Java JDK).
The Manager works closely withcrossfunctionalleaders, supervisors, and vendor partners tomaintainseamless platform operations, resolve escalations, and coordinate interdependent service activities. Emphasizing team development and operational discipline, the role provides coaching, performance feedback, and opportunities for skill growth across service teams. The Operations Manager also contributes to functional strategy execution by enhancing service processes, strengthening service governance, and driving continuous improvement within the service portfolio, while ensuring atrustbased, inclusive work environment that supportslongtermservice excellence. The Manager ensures platform stability, compliance adherence (ITGC, SOX, HIPAA, DSCSA), vendor delivery quality, and continuous service improvement while enabling McKesson application teams and business users to leverage integration capabilities effectively across BUs.
Key Responsibilities:
  • Oversee daily operational health of the full integration platform stack (MuleSoft, GoAnywhere, IBM MQ/MFT, Kafka, Elasticsearch, SAP BODS, Spring Boot), targeting 99.999% uptime and 0 P1 incidents.
  • Monitor integration performance, throughput, and pipeline reliability across ~1000 MuleSoft APIs and ~2,481 non-MuleSoft interfaces; proactively identify and remediate degradation.
  • Lead the operational execution of roadmap initiatives including the MuleSoft GCP-to-Azure migration (MTAP), IBM MFT/MQ DDC exit, and GoAnywhere SOX compliance planning.
  • Drive the IIB-to-MuleSoft migration operational tasks and support the MuleSoft alternatives assessment through data-driven platform performance insights.
  • Enforce McKesson's enterprise integration standards rejecting point-to-point integrations through EARB and related governance forums.
  • Ensure adherence to ITGC, SOX, HIPAA, DSCSA, and CSMP compliance programs; maintain 0 SOX/SOC deficiencies and achieve timely remediation of findings within 30 days.
  • Implement and maintain MSP governance frameworks; track and monitor delivery performance of managed service providers (Infosys, TCS).
  • Oversee CI/CD deployment pipelines and change management processes to ensure zero-defect production deployments.
  • Translate the Enterprise Integrations roadmap into actionable team delivery plans aligned to FY26/FY27 objectives (Tycho, EVO, MRM, JDE E1 to Cloud, Specialty to S4/HANA, Contact Center).
  • Support the tiered integration strategy (Platinum/MuleSoft + SAP BTP-IS, Gold/Spring Boot, Silver/GoAnywhere + BODS) by guiding teams in platform selection per the Enterprise Integrations Decision Matrix.
  • Identify and execute cost-efficiency opportunities; support MuleSoft contract re-negotiation efforts and Java Spring Boot scaling (50-60% lower cost vs. MuleSoft) to reduce total cost of ownership.
  • Manage service budgets, analyze expenditures, and maintain Budget/Forecast Accuracy within 2%.
  • Manage day-to-day relationships with SIs, evaluating performance against SLAs and ensuring quality, timeliness, and capacity for development and production support.
  • Coordinate onboarding of trading partners and suppliers to meet critical go-live dates; oversee high-volume EDI and MFT partner integration flows.
  • Facilitate cross-functional collaboration across BU client groups to resolve escalations and align integration dependencies.
  • Lead, coach, and develop service supervisors and integration engineers; conduct performance reviews, workforce planning, and succession planning.
  • Provide technical guidance during platform deployments, troubleshooting, and optimization cycles; ensure teams maintain proficiency across the multi-platform integration stack.
  • Foster a culture of operational discipline, knowledge sharing, and continuous improvement aligned with McKesson's service excellence standards.
  • Maintain weekly capacity meetings to sustain visibility and take early action on demand spikes.
Minimum Requirements:
  • Degree or equivalentexperience. Typically requires6+ years of professionalexperience and2-5 years ofsupervisory experience
Critical Skills(Knowledge, Skills, & Abilities):
  • Intermediate understanding of IT service management (ITSM), service operations, SLAs, and performance metrics.
  • Knowledge of service delivery frameworks, governance standards, and continual service improvement practices.
  • Proficiencywith ITSM tools and platforms (e.g., incident, request, change, and problem management workflows).
  • Strong analytical and problemsolving skills to evaluate service data, diagnose issues, and drive remediation actions.
  • Effective written and verbal communication skills for stakeholder reporting, service updates, and crossfunctional coordination.
  • Ability to oversee multiple service initiatives, assess risks, and manage interteam dependencies.
  • Competence in coaching and developing service supervisors and individual contributors.
  • Financial and resourceplanning skills to support budget management, forecasting, and vendor negotiations.
  • Behavioralcompetencies at Manager level: Change Advocate, Customer & Business Driven, Collaboration, Decision Making, Influencing Others, Innovative Thinking, Oral & Written Communication, Servant Leadership.
  • Ability to support execution of functional service strategy while reinforcing operational rigor and continuous improvement.
Technical Skills:
  • API Management & Integration Platforms (MuleSoft + SAP BTP IS) Operate and support MuleSoft Anypoint Platform (Tier 1/Platinum, ~831 APIs) including runtime monitoring, deployment pipelines, and the GCP-to-Azure migration. Apply working knowledge of SAP BTP Integration Suite and Azure APIM, supporting SAP-source/target flows and the active MuleSoft alternatives assessment.
  • Managed File Transfer & Messaging (GoAnywhere MFT + IBM MQ/MFT) Administer GoAnywhere (encryption, workflow automation) and IBM MQ/MFT for reliable message exchange and managed file transfers. Drive the IBM MFT/MQ DDC exit execution and support high-volume EDI file flows, the largest consumer of non-MuleSoft interfaces (317).
  • Streaming & Search (Confluent Kafka + Elasticsearch) Operate Confluent Kafka for real-time data pipelines and event-driven architectures, monitoring throughput, lag, and pipeline reliability. Support Elasticsearch for full-text search and real-time analytics, managing query performance and cluster capacity.
  • Java Middleware & Microservices (Spring Boot + Java JDK) Support Java Spring Boot microservices (Gold/Tier 2 lower-cost option being scaled) including the McKBoot template framework and REST APIs. Maintain the Java JDK toolchain and apply architectural rigor for the lower-criticality, lower-cost integrations the roadmap is shifting toward.
  • ETL, Compliance & Cross-Platform Operations (SAP BODS + DevOps/Governance) Run SAP BODS for enterprise ETL migrations and transformations, alongside CI/CD pipelines, change management, and proactive P1/P2 monitoring (99.97% uptime). Oversee MSP/vendor performance (Infosys, TCS) and enforce compliance with ITGC, SOX, HIPAA, and DSCSA standards.
Additional Qualifications:
  • Experience overseeing service delivery teams, managing SLAs/KPIs, and coordinating service improvements across multiple initiatives.
  • Exposure to ITSM practices, compliance processes, performance tracking, and vendor management in a structured service environment.
  • Demonstrated ability to guide teams, manage delivery workflows, and support decisionmaking through servicedriven insights.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, pleaseclick here.

Our Base Pay Range for this position

$86,900 - $115,800

McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson's (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:
McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.


McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

McKesson job postings are posted on our career site: careers.mckesson.com.

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@McKesson.com or (Canada) Accessibility@mckesson.ca. Resumes or CVs submitted to this email box will not be accepted.

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