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Client Communications Manager Jobs in Michigan (NOW HIRING)

Community Action House

Communications Intern

Holland, MI · On-site

$13.73 - $15/hr

Communications Manager Direct Reports: none Department: Communications Primary Location: Food Club ... Our community-powered work takes a client-centric approach that meets people wherever they are at ...

Community Action House

Communications Intern

Holland, MI

$13.73 - $15/hr

Communications Manager Direct Reports: none Department: Communications Primary Location: Food Club ... Our community-powered work takes a client-centric approach that meets people wherever they are at ...

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Client Communications Manager information

How does a Client Communications Manager typically collaborate with other departments to ensure consistent messaging?

A Client Communications Manager works closely with marketing, sales, and customer service teams to develop and maintain unified messaging across all client touchpoints. This collaboration ensures that all client-facing materials and communications reflect the company's brand and objectives. Regular meetings, shared project management tools, and coordinated strategy sessions are common practices to align efforts and avoid miscommunication. Strong interpersonal skills and a proactive approach are essential for facilitating effective cross-departmental communication.

What does a Client Communications Manager do?

A Client Communications Manager is responsible for overseeing and coordinating all communications between a company and its clients. This role involves developing communication strategies, managing client relationships, and ensuring that information is delivered clearly and effectively. They often handle client inquiries, resolve issues, and work closely with other departments to maintain high client satisfaction. Their goal is to foster strong, long-term relationships with clients and support the company’s brand and reputation.

What are the key skills and qualifications needed to thrive as a Client Communications Manager, and why are they important?

To thrive as a Client Communications Manager, you need strong written and verbal communication abilities, project management experience, and typically a degree in communications, marketing, or a related field. Familiarity with CRM software, digital communication platforms, and analytics tools is commonly required. Relationship-building, active listening, and problem-solving are standout soft skills for this role. These skills ensure effective client engagement, accurate messaging, and the ability to resolve issues, all of which are crucial for maintaining client satisfaction and business success.

What is the highest paying communications job?

The highest paying communications jobs are often executive roles such as Chief Communications Officer (CCO) or Vice President of Communications, which can earn six-figure salaries or higher. These positions typically require extensive experience, strategic leadership skills, and often involve overseeing corporate messaging, public relations, and media relations at the executive level.

What degree do you need to be a communications manager?

A communications manager typically holds a bachelor's degree in fields such as communications, public relations, journalism, marketing, or related areas. Some roles may prefer or require a master's degree or relevant certifications, along with strong writing, interpersonal, and strategic skills.

How much does a communication manager earn?

A Client Communications Manager typically earns between $60,000 and $120,000 annually, depending on experience, industry, and location. Salaries can vary based on the size of the organization and the complexity of communication responsibilities, with higher pay often associated with managerial or strategic roles requiring strong communication skills and tools like CRM software.

What is the difference between Client Communications Manager vs Customer Service Manager?

AspectClient Communications ManagerCustomer Service Manager
Primary FocusManaging communication strategies with clientsOverseeing customer support and service quality
Required SkillsCommunication, PR, client relationship managementCustomer support, problem-solving, team leadership
Work EnvironmentCorporate, client-facing, marketing or PR teams

While both roles involve client interaction, the Client Communications Manager focuses on strategic communication and maintaining client relationships, often in marketing or PR contexts. The Customer Service Manager emphasizes direct support and resolving customer issues. Understanding these differences helps in choosing the right career path or job search focus.

What is the role of a client communication manager?

A client communication manager is responsible for maintaining effective communication between a company and its clients, ensuring client needs are understood and addressed. They develop communication strategies, manage client relationships, and often use tools like CRM software to facilitate interactions. Strong interpersonal, organizational, and communication skills are essential for this role.
What are the most commonly searched types of Client Communications jobs in Michigan? The most popular types of Client Communications jobs in Michigan are:
Client Communications Manager jobs near you

Mgr Co-worker Communications

Consumers Energy Company

Jackson, MI • On-site

Other

Medical, Dental, Vision, Retirement, PTO

Posted 16 days ago

Consumers Energy rating

8.3

Company rating: 8.3 out of 10

Based on 59 frontline employees who took The Breakroom Quiz

24th of 53 rated energy and utility

Job description

Consumers Energy is Michigan's largest energy provider, providing natural gas and/or electricity to 6.8 million of the state's 10 million residents in all 68 Lower Peninsula counties. Consumers Energy knows job number one is to keep the lights on for customers. We are committed to delivering reliable, clean, and affordable energy to our customers 24/7. 

This position is not eligible for immigration sponsorship, e.g., H-1B, TN, etc. Please do not apply if you will need immigration sponsorship for a work visa now or in the future, including sponsorship for H-1B, TN, etc., now or in the future. We are unable to hire individuals with CPT, OPT, or STEM OPT for this position as the position is not eligible for participation in the H-1B lottery program and is not eligible for current or future immigration sponsorship for a work visa.

Location: This is a hybrid (virtual/onsite) position with required onsite days on Monday, Tuesday and Thursday and may be assigned to the One Energy Plaza headquarters located in Jackson, MI, or the Grand Rapids Service Center, or the Saginaw Service Center. The selected candidate must be within a commutable distance or willing to relocate (relocation package is available for those that qualify). 

General Summary of Job Responsibilities

The Manager of Co-Worker Communications is responsible for the overall execution of all Co-worker Communications, including but not limited to the management of our company intranet, digital signage, email campaigns and other communications channels. The incumbent will lay out the overall Co-worker communications strategy using external and internal benchmarking, as well as the execution of the tactical day-to-day communications. Overall leadership of the internal communications strategy is integral to achieving our EICP goals, most notably our Culture Index. A comprehensive co-worker communications plan is critical to ensuring that our company culture is brought to life and the organization can execute on its goals and strategies.

Essential Duties and Responsibilities
  • Create and implement internal communications strategy that aligns with our culture. Implementation of this strategy includes aligning with executives, crafting their messages, and guiding and directing where needed
  • Use data, research, external benchmarking and insights to inform decision-making related to communications improvements
  • Act as advisor to stakeholders on how to best engage and motivate behaviors, attitudes, and perceptions through all communication mediums
  • Use a variety of communications and modern/digital solutions to influence and support desired experiences
  • Engage and partner with IT around new technology solutions to enhance and drive communications to all co-workers forward
  • Other duties as assigned or may be necessary
Knowledge/Skills/Abilities
  • Ability to create communication strategies and plans that address concerns and educate stakeholders
  • Understanding of media markets, public relations, crisis communications as it relates to managing the reputation of a company
  • Cultural sensitivity and adaptability, with the ability to move seamlessly across diverse business groups and geographical cultures
  • Proven ability to recognize and diagnose issues, work in teams, and leverage the resources of other related practices to address client challenges
  • Understanding of the external communications landscape including but not limited to trends, benchmarking, and new and emerging technologies
  • Ability to draw conclusions from data in a logical, systematic way
  • Excellent writing skills
  • Exceptional interpersonal skill and a track record of building relationships from Senior level stakeholders (C-level) to employee workgroups
Education/Experience
  • Bachelor's degree in Business, Communications, Public Relations, Advertising, or Journalism and 4+ years of experience in a communications-related field; Communications firm, advertising, public relations, internal or external corporate communications. Experience facilitating, coaching and mentoring teams specifically to drive consensus, brainstorm and/or to gather data.
  • [OR] Associate's degree in Business, Communications, Public Relations, Advertising, or Journalism and 6+ years of experience in a communications-related field; Communications firm, advertising, public relations, internal or external corporate communications. Experience facilitating, coaching and mentoring teams specifically to drive consensus, brainstorm and/or to gather data.
  • [OR] High School diploma and 8+ years of experience in a communications-related field; Communications firm, advertising, public relations, internal or external corporate communications. Experience facilitating, coaching and mentoring teams specifically to drive consensus, brainstorm and/or to gather data.
Preferred Experience
  • Graphic design experience
  • Motion graphics and/or videography experience
  • Strong project management skills

Why should you join our team? 

At Consumers Energy, we offer more than just a place to work. We foster a culture that supports career development, growth, and stability, and we take pride in offering our co-workers excellent benefits and compensation packages. We are deliberately creating an inclusive culture that makes our diverse team of co-workers feel valued, supported, and empowered every day. We're a company made up of thousands of people, all with different stories to share and work to do, but we stand united in our company purpose: world class performance delivering hometown service.

What we offer: 

  • Competitive compensation packages
  • Medical, Dental and Vision
  • 401k with company match
  • Paid parental leave
  • Up to 13 paid Holidays
  • Paid time off
  • Educational Assistance Program

Diversity, Equity & Inclusion: 

We, at CMS Energy, value Diversity, Equity, & Inclusion. It is part of our DNA. We treat our employees with respect, we treat each other fairly and we value the opinions of others. We are passionate about building and nurturing an environment where everyone feels included. We don't discriminate. We seek to learn about each other and better understand our unique differences. Our uniqueness makes us authentic. We create safe spaces where everyone can be who they truly are. We invite difficult conversations and uncomfortable topics. We value diverse perspectives; this is what makes us great together. We harbor an inclusive environment where employees feel empowered to share their backgrounds, experiences, and ideas. Our Employee Resource Groups, Women in Energy (WE), Minority Advisory Panel (MAP), Pride Alliance of Consumers Energy (PACE), GENERGY (Different Generations), capable (Different Abilities), Interfaith, People Planet Partners, and Veterans Advisory Panel (VAP) are key enablers to living the values of our company culture: Caring, Empowered, Deliberate, Agility, and Ownership.

All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, sex, age, sexual orientation, gender identity or national origin.

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