Associate degree in business or a related field, or an equivalent combination of education and ... Client Advocacy (NM) - Advanced: Translates customer issues and pain points into requirements ...
Associate degree in business or a related field, or an equivalent combination of education and ... Client Advocacy (NM) - Advanced: Translates customer issues and pain points into requirements ...
Associate Attorney
Lake Bluff, IL · On-site
Meaningful client contact and substantive responsibility * Competitive salary based on experience ... We are seeking an exceptionally capable Associate Attorney who wants meaningful responsibility ...
Quick apply
Associate Attorney
Lake Bluff, IL · On-site
Meaningful client contact and substantive responsibility * Competitive salary based on experience ... We are seeking an exceptionally capable Associate Attorney who wants meaningful responsibility ...
Associate Attorney
Lake Bluff, IL · On-site
... associate seat ... An attorney who demonstrates excellent legal ability, sound judgment, strong client relationships ...
Quick apply
Associate Attorney
Lake Bluff, IL · On-site
... associate seat ... An attorney who demonstrates excellent legal ability, sound judgment, strong client relationships ...
Associate Attorney
Lake Bluff, IL · On-site
... associate seat ... An attorney who demonstrates excellent legal ability, sound judgment, strong client relationships ...
Quick apply
Associate Attorney
Lake Bluff, IL · On-site
... associate seat ... An attorney who demonstrates excellent legal ability, sound judgment, strong client relationships ...
Client Service Coordinator
Vernon Hills, IL · On-site
$16.93 - $21.63/hr
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator ...
Client Service Coordinator
Vernon Hills, IL · On-site
$16.93 - $21.63/hr
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator ...
Client Services Representative
Mundelein, IL · On-site
$16 - $20/hr
Client Service Representative (CSR) - Grow Your Career with a Supportive and Passionate Team ... National Veterinary Associates is a leading global pet care organization united in the love of ...
Client Services Representative
Mundelein, IL · On-site
$16 - $20/hr
Client Service Representative (CSR) - Grow Your Career with a Supportive and Passionate Team ... National Veterinary Associates is a leading global pet care organization united in the love of ...
Client Services Representative
Mundelein, IL · On-site
$16 - $20/hr
Client Service Representative (CSR) - Grow Your Career with a Supportive and Passionate Team ... National Veterinary Associates is a leading global pet care organization united in the love of ...
Client Services Representative
Mundelein, IL · On-site
$16 - $20/hr
Client Service Representative (CSR) - Grow Your Career with a Supportive and Passionate Team ... National Veterinary Associates is a leading global pet care organization united in the love of ...
Associate Veterinarian
Antioch, IL · On-site
About the job Associate Veterinarian Associate Veterinarian Role Summary A well-established small ... Strong emphasis on compassionate, relationship-based client care * Equipped with digital ...
Associate Veterinarian
Antioch, IL · On-site
About the job Associate Veterinarian Associate Veterinarian Role Summary A well-established small ... Strong emphasis on compassionate, relationship-based client care * Equipped with digital ...
The Digital & AI Platforms organization at World Wide Technology is hiring an Associate Client Solutions Director (ACSD) to lead delivery of strategic digital and AI programs, build and strengthen ...
The Digital & AI Platforms organization at World Wide Technology is hiring an Associate Client Solutions Director (ACSD) to lead delivery of strategic digital and AI programs, build and strengthen ...
The Digital & AI Platforms organization at World Wide Technology is hiring an Associate Client Solutions Director (ACSD) to lead delivery of strategic digital and AI programs, build and strengthen ...
The Digital & AI Platforms organization at World Wide Technology is hiring an Associate Client Solutions Director (ACSD) to lead delivery of strategic digital and AI programs, build and strengthen ...
The Digital & AI Platforms organization at World Wide Technology is hiring an Associate Client Solutions Director (ACSD) to lead delivery of strategic digital and AI programs, build and strengthen ...
The Digital & AI Platforms organization at World Wide Technology is hiring an Associate Client Solutions Director (ACSD) to lead delivery of strategic digital and AI programs, build and strengthen ...
The Digital & AI Platforms organization at World Wide Technology is hiring an Associate Client Solutions Director (ACSD) to lead delivery of strategic digital and AI programs, build and strengthen ...
The Digital & AI Platforms organization at World Wide Technology is hiring an Associate Client Solutions Director (ACSD) to lead delivery of strategic digital and AI programs, build and strengthen ...
Job Title: Operations Associate - Wealth Management Company: Integrative Wealth Advisors ... This individual ensures a seamless client experience by managing account paperwork, processing ...
Quick apply
Job Title: Operations Associate - Wealth Management Company: Integrative Wealth Advisors ... This individual ensures a seamless client experience by managing account paperwork, processing ...
Operations Associate
Vernon Hills, IL · On-site
Job Title: Operations Associate - Wealth Management Company: Integrative Wealth Advisors ... This individual ensures a seamless client experience by managing account paperwork, processing ...
Operations Associate
Vernon Hills, IL · On-site
Job Title: Operations Associate - Wealth Management Company: Integrative Wealth Advisors ... This individual ensures a seamless client experience by managing account paperwork, processing ...
Job Title: Operations Associate - Wealth Management Company: Integrative Wealth Advisors ... This individual ensures a seamless client experience by managing account paperwork, processing ...
Job Title: Operations Associate - Wealth Management Company: Integrative Wealth Advisors ... This individual ensures a seamless client experience by managing account paperwork, processing ...
Our client is seeking experienced warehouse associates to join their team in Gurnee, IL. Located less than a 5-minute drive from Six Flags Great America, the warehouse associates will be responsible ...
Quick apply
Our client is seeking experienced warehouse associates to join their team in Gurnee, IL. Located less than a 5-minute drive from Six Flags Great America, the warehouse associates will be responsible ...
Client Service Coordinator - 002147
Vernon Hills, IL · On-site
$16.93 - $21.63/hr
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator ...
Client Service Coordinator - 002147
Vernon Hills, IL · On-site
$16.93 - $21.63/hr
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator ...
Case Associate
Round Lake, IL · On-site
Responsible for ntake, processing of client referrals, and preparation of client files. Ensure ... Associate's Degree (AA) in a related field of study 1-3 years relevant experience
Case Associate
Round Lake, IL · On-site
Responsible for ntake, processing of client referrals, and preparation of client files. Ensure ... Associate's Degree (AA) in a related field of study 1-3 years relevant experience
Responsible for ntake, processing of client referrals, and preparation of client files. Ensure ... Associate's Degree (AA) in a related field of study 1-3 years relevant experience
Responsible for ntake, processing of client referrals, and preparation of client files. Ensure ... Associate's Degree (AA) in a related field of study 1-3 years relevant experience
Responsible for ntake, processing of client referrals, and preparation of client files. Ensure ... Associate's Degree (AA) in a related field of study 1-3 years relevant experience
Responsible for ntake, processing of client referrals, and preparation of client files. Ensure ... Associate's Degree (AA) in a related field of study 1-3 years relevant experience
Client Associate information
See Bristol, WI salary details
$17.7K - $22.7K
3% of jobs
$22.7K - $27.7K
1% of jobs
$27.7K - $32.6K
9% of jobs
$32.6K - $37.6K
6% of jobs
$39.3K is the 25th percentile. Wages below this are outliers.
$37.6K - $42.6K
16% of jobs
$42.6K - $47.5K
11% of jobs
The median wage is $49.3K / yr.
$47.5K - $52.5K
11% of jobs
$52.5K - $57.5K
14% of jobs
$58.8K is the 75th percentile. Wages above this are outliers.
$57.5K - $62.4K
15% of jobs
$62.4K - $67.4K
11% of jobs
$67.4K - $72.4K
3% of jobs
$17.7K
$48.8K
$72.4K
How much do client associate jobs pay per year?
How does a client associate typically collaborate with other teams within a financial services firm?
What is a client associate?
What are the key skills and qualifications needed to thrive as a client associate?
What is the difference between Client Associate vs Customer Service Representative?
| Aspect | Client Associate | Customer Service Representative |
|---|---|---|
| Required Credentials | High school diploma or equivalent; some roles prefer finance or sales certifications | High school diploma or equivalent; customer service training often preferred |
| Work Environment | Financial institutions, investment firms, banks | Retail, call centers, service centers |
| Employer & Industry Usage | Financial services, banking, wealth management | Retail, telecommunications, hospitality |
| Common Search & Comparison Intent | Understanding roles in finance and client management | Customer support and service roles |
The main difference between a Client Associate and a Customer Service Representative lies in their industry focus and responsibilities. Client Associates typically work in financial institutions, handling client portfolios and providing investment or banking services. Customer Service Representatives work across various industries, focusing on resolving customer inquiries and support. While both roles require strong communication skills, Client Associates often need financial knowledge and certifications, whereas Customer Service Representatives focus on customer satisfaction and problem-solving.

Investment Client Srvcs Analyst (New Accounts) - Hybrid
Franklin, WI • On-site
Full-time
Posted 11 days ago
Northwestern Mutual rating
8.0
Based on 73 frontline employees who took The Breakroom Quiz
163rd of 304 rated insurance
Job description
The New Accounts team within Investment Client Services supports our field partners and clients by completing new account requests accurately and efficiently in a regulated, client-focused environment. This role provides end-to-end ownership of new account inquiries and transactions, including reviewing account-opening documentation, resolving complex issues, managing escalations, and partnering with Financial Representatives to support a smooth account-opening experience. The role requires strong attention to detail, sound judgment, and strict adherence to confidentiality and client data privacy standards.
What You'll Do
- Deliver a personalized and remarkable experience by answering new account questions, explaining available servicing options, and guiding Financial Representatives through the account-opening process in a call center environment.
- Resolve basic, intermediate, and complex new account inquiries and transactions within a registered area.
- Review new account requests and supporting documentation for accuracy, completeness, and alignment with established procedures and regulatory requirements.
- Research and evaluate solutions to complex new account issues, including identifying root causes, addressing exceptions, and resolving escalations.
- Take ownership of new account inquiries and transactions from initial submission through resolution, anticipating potential issues to reduce delays, repeat contacts, and unnecessary transfers.
- Effectively de-escalate challenging situations while guiding Financial Representatives through complex or unique new account requirements.
- Serve as a trusted advocate for Financial Representatives and partner with them to support the needs of their clients throughout the account-opening process.
- Promote available technology and self-service capabilities by educating Financial Representatives on tools and resources that support new account submissions.
- Understand the risks and potential client impacts associated with new account transactions, documentation, and account setup.
- Understand how systems connect to new account processes and outcomes and clearly explain system capabilities and limitations to others.
- Work effectively through ambiguity and changing requirements within a regulated environment to deliver accurate and positive outcomes.
- Support team members through process, technology, and regulatory changes and help others adapt to new ways of working.
- Build professional relationships with team members, field partners, and clients to strengthen trust and brand loyalty.
- Balance phone and transactional responsibilities while maintaining accuracy, confidentiality, and client data privacy.
- Identify opportunities to improve new account processes, reduce delays, and enhance the experience for Financial Representatives and clients.
- Coach, mentor, or train team members on new account processes and procedures as needed.
What You'll Bring to the Role
- Associate degree in business or a related field, or an equivalent combination of education and experience.
- Minimum of four years of related customer service experience with demonstrated customer service skills.
- Basic knowledge of investment products, financial markets, and account registration types.
- Basic understanding of tax implications related to investment accounts.
- Advanced written and verbal communication skills.
- Ability to manage a high volume of calls and new account transactions while maintaining a high degree of accuracy.
- Strong organizational skills with the ability to prioritize work and manage multiple requests.
- Strong attention to detail, particularly when reviewing account-opening documentation and transactional information.
- Strong problem-solving skills with the ability to research issues, evaluate options, and support timely resolution.
- Ability to work effectively within established procedures while navigating exceptions and complex account-opening situations.
- Demonstrated computer proficiency, solid keyboarding skills, and experience working with current software applications.
- Strong desire to continuously learn and improve.
Skills You Have
- Customer Service Mindset (NM) - Advanced: Anticipates customer needs and applies understanding of customer needs or perspectives to solve problems and drive outcomes as the basis for decision making. Leverages knowledge of trends affecting customer to help them make informed decisions.
- Attention to Detail (NM) - Advanced: Focuses on specific details to spot and correct errors in advance of them being found and surpass quality expectations. Performs work with thorough proofreading for presentation, content, accuracy, and overall quality.
- Financial Services Industry Acumen (NM) - Advanced: Applies knowledge of both general and organization-specific financial theories and is up-to-date on the latest market movements. Demonstrates problem-solving skills that ensures business's financial stability, follows generally accepted accounting principles, regulations, and business ethics.
- Customer Support (NM) - Advanced: Captures customer information for inquiry and analysis in an organized, clear, and consistent manner; leverages knowledge of trends affecting customer to help them make informed decisions and communicates with the customer and the field. Uses customer intelligence to solve problems, demonstrate patience and understanding, ensure customer satisfaction by knowing the customer and audience and resolve customer complaints efficiently.
- Client Advocacy (NM) - Advanced: Translates customer issues and pain points into requirements, represents client's best interests. Analyzes customer feedback to understand client needs and communicates client sentiment to product teams and relevant stakeholders.
- Change Adaptability (NM) - Advanced: Becomes adaptable in response to continual changes; shows an openness to new ways of working, new methods, work-in-progress improvements and changes and seamlessly navigates the changing business environment and adjusts behavior as appropriate to the situation.
- Case Management (NM) - Advanced: Manages and maintains ownership of assigned cases, communicating status, managing requirements, and answering client questions. Ensures all claims and inquiries are necessary, reasonable, and legitimate.
This position has been classified as an Associated Person under NMIS guidelines and requires fingerprinting and completion of required form.Non-Registered Fingerprinted - FINRA
Compensation Range:
Pay Range - Start:
$23.11
Pay Range - End:
$34.66
Geographic Specific Pay Structure:
Structure 110:
Structure 115:
We believe in fairness and transparency. It's why we share the salary range for most of our roles. However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process. The standard pay structure is listed but if you're living in California, New York City or other eligible location, geographic specific pay structures, compensation and benefits could be applicable, click here to learn more.
Grow your career with a best-in-class company that puts our clients' interests at the center of all we do. Get started now!
Northwestern Mutual is an equal opportunity employer that welcomes talented individuals of all backgrounds. We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives.
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About Northwestern Mutual
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Northwestern Mutual has been helping families and businesses achieve financial security for over 160 years through a distinctive planning approach that integrates risk management with wealth accumulation, preservation, and distribution. With more than $290 billion in assets, $30 billion in revenues and more than $1.9 trillion worth of life insurance protection in force, Northwestern Mutual delivers financial security to more than 4.6 million clients. People are the power behind Northwestern Mutual, and diversity makes us better. We are committed to reflecting and serving the marketplace. We do so by attracting and improving the engagement of those who bring their outstanding perspectives, ideas, and beliefs.
Industry
Finance and insurance
Company size
5,001 - 10,000 Employees
Headquarters location
Milwaukee, WI, US