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Client Application Support Analyst Jobs in California

Napa Valley College

Application Support Analyst

Napa, CA · On-site

$81K - $114K/yr

... Support Analyst for the Institutional Technology department. The incumbent in this position will be providing technical, procedural, and process support for assigned functional areas for application ...

IT America Inc

Product Support Analyst

Los Angeles, CA · On-site

... team supporting client digital products and platforms. The ideal candidate will act as a bridge ... Application Support / Production Support * Strong knowledge of SQL for data analysis and ...

PactFi

Client Support Engineer

San Francisco, CA · On-site +1

$130K - $150K/yr

About the Job We're seeking a Client Support Engineer to drive technical execution across the end ... in application engineering, data migrations, product analytics, and support engineering in ...

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Client Application Support Analyst information

What cities in California are hiring for Client Application Support Analyst jobs?

Cities in California with the most Client Application Support Analyst job openings:

Lab Application Support Analyst

Foster City, CA

Westbourne IT Global Services
See more jobs at Westbourne IT Global Servicesexternal

Full-time

Re-posted 18 days ago

Job description

Lab Application Support Analyst

We are currently looking to hire a Lab Application Support Analyst to join the Westbourne Lab IT services team.


The role will involve responding to and resolving Core Application issues, providing technical expertise and troubleshooting skills. Initial problem identification, assuming ownership for the investigation of IT issues, and ensuring that the problems are resolved in a professional and effective manner are key aspects of the role. Member of the Lab Information Systems team responsible for testing, implementation and supporting core applications (primarily LES Lab Execution System from BIOVIA) to ensure the smooth and efficient running of the application in a GMP/pharmaceutical environment.

Main Responsibilities:

  • Providing second level IT support to mission critical core applications.
  • Resolving problems, in depth problem analysis and identifying and documenting recommendations.
  • Troubleshooting and evaluating issues including issue simulation and resolution.
  • Liaison with the application vendors to co-ordinate problem resolution.
  • Review Service Now incident and request queues/ daily check of outstanding open items with Lab users and Lab management
  • Identification of enhancements based on repeating issues
  • Monitoring of Lab activities for efficient use of lab system
  • Report development for end user reporting
  • Ability to communicate effectively, verbally and in written form in a mature corporate environment


Preferred Criteria:

  • 1-2 years’ experience of scripting, coding or parsing scripts within or between applications
  • SQL Script or similar development.
  • Solid understanding of relational database management system.
  • Experience working in a GMP pharmaceutical environment


Education and Training:


  • Bachelor’s degree in computer science or equivalent 3-4 years IT work experience
  • Preferred, recent Microsoft, CompTIA or ITIL certifications