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Client Account Support Analyst Jobs in Everett, MA

Fenwick & West LLP

Senior Legal Support Analyst

Boston, MA · Hybrid

$76K - $107K/yr

Exemplary client service skills, with the ability to interact with various departments, all levels ... Spending Accounts, and Wellbeing. Except as otherwise required by law, temporary employees are ...

MARS Solutions Group

CRD Support Analyst

Boston, MA · On-site

$80 - $85/wk

CRD Support Analyst Location: Boston MA (preferred), Remote possible MARS Solutions Group is ... Our client is a Global Asset Management and Investment Management firm looking for high-quality ...

Stem Xpert

TRADING SYSTEM SUPPORT ANALYST

Boston, MA · On-site

Independently manage client and business expectations and communicate their needs internally while ... Monitor error accounts, including running, covering, and documenting errors, as well as providing ...

Hype Tier

Customer Account Representative

Boston, MA · On-site

$44K - $50K/yr

You will help manage client accounts, support daily operational needs, and contribute to long-term client satisfaction. Responsibilities * Serve as a trusted point of contact for customer inquiries ...

Morgan-Stanley

Sales Support Analyst

Boston, MA · On-site

$65 - $75/hr

... diverse client base, which includes governments, institutions, corporations and individuals ... Analysis) for Internal Wholesalers to use with advisors to sell EV products.Support marketing ...

Benchling

Product Support Analyst

Boston, MA · On-site

$73K - $90K/yr

... Account Managers, Customer Success, Professional Services, and Sales), updating internal and ... You can work through challenging client requests, set the correct expectations and provide ...

Dlapiper

Litigation Support Analyst

Boston, MA · Hybrid

$46.15 - $73.38/hr

... accounts, granting access, creating review layouts and assisting with searches. * Provides daily ... support. Strong analytical and problem-solving skills are required to resolve complex issues using ...

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Client Account Support Analyst information

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How much do client account support analyst jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for client account support analyst in Everett, MA is $25.02, according to ZipRecruiter salary data. Most workers in this role earn between $23.03 and $23.03 per hour, depending on experience, location, and employer.

What does a client account support analyst do?

A Client Account Support Analyst is responsible for assisting clients with account-related inquiries, troubleshooting issues, and ensuring a high level of customer satisfaction. They serve as a liaison between the client and various departments within the company to resolve problems efficiently. Their duties often include managing account data, processing requests, providing product or service information, and supporting clients through phone, email, or chat. Strong communication and problem-solving skills are essential for this role. Additionally, they may help identify opportunities to improve client experience and streamline account management processes.

What are the key skills and qualifications needed to thrive as a client account support analyst, and why are they important?

To thrive as a Client Account Support Analyst, you need strong analytical abilities, attention to detail, and a background in business, finance, or a related field, often supported by a relevant degree or equivalent experience. Familiarity with CRM systems, data management tools like Excel, and ticketing platforms is typically required. Outstanding communication, problem-solving, and customer service skills help you build trust and efficiently address client concerns. These competencies are vital for ensuring client satisfaction, accurate account management, and maintaining strong business relationships.

How does a client account support analyst typically collaborate with other departments to resolve client issues?

Client Account Support Analysts frequently work cross-functionally with teams such as sales, technical support, and finance to resolve client inquiries effectively. They often act as the liaison between the client and internal departments, ensuring that client needs are communicated clearly and issues are addressed promptly. This collaboration might involve joining regular meetings, using ticketing systems to track progress, and following up with different teams to provide clients with timely updates. Strong communication and organizational skills are essential for success in this aspect of the role.

What cities near Everett, MA are hiring for Client Account Support Analyst jobs?

Cities near Everett, MA with the most Client Account Support Analyst job openings:

Client Account Support Analyst jobs near you
Infographic showing various Client Account Support Analyst job openings in Everett, MA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $52,052 per year, or $25 per hour.

Senior Legal Support Analyst

Fenwick & West LLP

Boston, MA • Hybrid

$76K - $107K/yr

Full-time

Medical, Life, PTO

Re-posted 5 days ago

Job description

Job Description Summary:

The Senior Legal Support Analyst (LSA) makes consistent contributions to the mentoring, training, and professional development of Legal Support Analysts (LSAs). Under general supervision and according to established policies and procedures, they provide support to firm attorneys and their clients. They observe the firm's established policies and guidelines and maintain positive contact with attorneys (including outside counsel), support staff, clients, and vendors. They always observe and maintain confidentiality of firm matter.
This position can be based in any of our U.S. office locations and offers a hybrid work arrangement, requiring one day onsite per week in office, with the possibility of additional required inoffice days depending on business and client needs. The work schedule for this position (nonexempt) will be 40 hours per week, Monday-Friday, from 9:00 a.m. to 6:00 p.m., with flexibility and the ability to work overtime as needed.

Job Description:

  • Provide consistent contributions to the mentoring and training of Legal Support Analysts
  • Serve as support on projects taken on by Legal Support Analysts
  • Manage own docket and workload for Information Disclosure Statement filings and/or annuity and maintenance fee payments
  • Communicates with clients and vendors directly with minimal oversight
  • Collaborate with the Legal Support Analyst Supervisor on the professional development of Legal Support Analysts
  • Ensure timely and efficient workflow of docketed and/or attorney requested items.
  • Maintain up-to-date knowledge of patent rules and regulations.
  • Perform other related duties as assigned.

Desired Skills and Qualifications:

  • Comprehensive knowledge of the U.S. Patent Prosecution process as well as U.S. Patent Prosecution docketing knowledge.
  • Comprehensive knowledge of the U.S. Patent Prosecution process as well as U.S. Patent Prosecution docketing knowledge.
  • Must have strong knowledge of IP docketing systems and forms generation systems.
  • Proficiency in navigating some or all of the following PTO platforms: Patent Center, EFS, PAIR, EPAS, WIPO, and PTO Financial Supervisor.
  • Familiarity with Foreign Patent Prosecution timelines.
  • Exemplary client service skills, with the ability to interact with various departments, all levels of firm executive personnel, vendors and contractors.
  • Excellent written, verbal and organizational skills.
  • Ability to communicate openly and honestly.
  • Ability to work collaboratively with leadership and within the team.
  • Multitask in a highly demanding, deadline-driven environment.
  • Possess a high level of attention to detail.
  • Ability to proofread typed material for grammatical, typographical and spelling errors.
  • Ability to type standard correspondence, memoranda and similar material in draft or final form from written material or dictation.
  • Maintain and handle confidential and sensitive information with discretion.
  • Proficiency in MS Office applications.

Reporting to the Legal Support Analyst Supervisor, the ideal candidate will have a minimum of 5 years of relevant work experience and has shown expertise in assigned tasks.

#LI-Hybrid


Benefits and Compensation Details:

At Fenwick, we believe that our partners and employees are our most important asset. Helping you and your families achieve and maintain good health - physical, emotional, and financial - is the reason we offer a comprehensive benefit program. We provide benefits to eligible employees under plans such as Healthcare, Life Insurance, Health Savings Accounts, Flexible Spending Accounts, and Wellbeing. Except as otherwise required by law, temporary employees are generally not entitled to these benefits.

The anticipated range for this position is:

$76,000 - $107,500

Depending on the role, the actual base salary offered may depend upon a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other professional licenses held, and if applicable, the location in which the applicant lives and/or from which they will be performing the job.

A discretionary bonus for eligible employees may also be available based on performance. Additional information about employee eligibility for benefits and discretionary bonus will be made available upon request.

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