Clerical Two Jobs in Iowa (NOW HIRING)

Lab Clerical Support Specialist- Full time-Days

MercyOne

1 Positions

ID: TRHEUS00684484MERCYO

Posted On 07/31/2026

Job Overview

Employment Type:

Full time

Shift:

Day Shift

Description:

At MercyOne, health care is more than just a doctor's visit or a place to go when you're in need of medical attention. Our Mission is based on improving the health of our communities – that means not only when you are sick but keeping you well.

MercyOne Dubuque is the leading hospital in the tri-states, offering the only comprehensive cardiology center and Level II regional neonatal intensive care unit in the area as well as the newly constructed MercyOne Dubuque Cancer Center. Other services include a trauma center, a CARF-accredited inpatient rehabilitation unit, orthopedics, retail pharmacies, palliative care and a wide range of outpatient and community services. MercyOne operates two hospital-based skilled nursing units and a 40-bed nursing home.

In recognition of the strength of its nursing service and the overall quality of patient care, MercyOne Dubuque has been designated a Magnet hospital four consecutive times – the nation's most prestigious award for nursing excellence.

Join the MercyOne Family! We are looking to hire a Lab Clerical Support Specialist

As a Lab Clerical Support Speciaist at MercyOne, you will The Clerical/Billing Support Specialist is responsible for performing excellent customer service to outpatients, visitors, hospital staff and healthcare providers and their office staff in a quick, efficient manner. The clerical staff is responsible for handling phone calls, processing patient data and payments, placing test orders/results, processing insurance payments, and maintaining laboratory records.

General Requirements:

• Adheres to the principles of caring and expected behaviors outlined inMercyOneMedical Center's Model of Caring and Trinity Health's Code of Conduct, fostering a climate where all customers are treated in a manner consistent withMercyOneMedical Center's Mission and Values.
• Maintains a working knowledge of applicable Federal,Stateand local laws and regulations, Trinity Health's Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures to ensure adherence in a manner that reflects honest,ethicaland professional behavior.
• Performs other duties consistent withpurposeofjobas directed.
• Demonstratesa high levelof customer service & communication skills as the first contact with clients, patients, and payers either on the phone or face-to-face.
• Answers incoming calls in a pleasant, professional manner and resolves caller's request if possible. Routes other calls to theappropriate staffmember or department.
• Responsible for obtaining,validatingand accurately entering patient billing and insurance information for both client and account billing, including Medical Necessity checks, obtaining Advanced Beneficiary Notices of Non-Coverage, andcontacting providers in a professional and courteous manner to obtainmissing billinginformation.
• Ensurestimelydistribution and routing of all laboratory reports, daily notifications, client invoices, and patient statements.
• Ensuresall incoming communications, including departmental mailings, postal mail, email, and faxes, are acted uponin a timely manner.
• Adheres to all Laboratory and Hospital Policies & Procedures. Observes all safety and infection control practices whereindicated. Maintains a neat and orderly workplace.
• Demonstrates the ability to organize, prioritize,executeand follow up on daily workflow, both independently and with co-workers. All tasks are owned by the individual until resolution, or another person accepts ownership.Assistsothers as time and workloadpermit.
• Follows established policies and procedures for theaccuratecollection, recording, transporting, and posting of cash receipts and other forms of patient payments.
• Maintains confidentiality with all information consistent with HIPAA and laboratory policy.
• Reconciles billing errors,submitsclaims manually or electronically to payers, monitors claims, process denials, andmonitorbad debt.

Education:

• High School Diploma or GED required.
• Training in medical billing and insurance preferred.
• Proficient keyboard skills and basic understanding of computers and softwarerequired.
• Understanding ofcommonly used medical terminology preferred

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!

Visit MercyOne Careers (https://www.mercyone.org/careers/) to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System circle of care.

Want to learn more about MercyOne Dubuque? Click here: Find a Location Dubuque, Iowa (IA), MercyOne Dubuque (https://www.mercyone.org/dubuque/find-a-location/)

Dubuque

Dubuque, located right on the Mississippi river, is known for its historic charm and has a cost of living approximately 12% below the U.S. average. The Dubuque Community School District is highly regarded, and the city offers private schools plus colleges like Loras College and Clarke University. Families enjoy cultural attractions such as the National Mississippi River Museum, arts festivals and an abundance of parks and trails.

As the region's leading hospital, MercyOne Dubuque Medical Center offers the only Level II NICU and the most comprehensive cardiology center in the tri‐state area. It holds Magnet designation (fifth consecutive cycle), CMS 5‐star quality rating and national recognition including Fortune/IBM Watson's 100 Top Hospitals. It's a Wellmark Blue Distinction Center+ for maternity and earns American Heart Association awards — Stroke Gold Plus, Mission: Lifeline NSTEMI and STEMI Gold. It recently celebrated 100 years of American Heart Association membership.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Primary Contact

1758561232924

Amber Heppner

Talent Acquisition Partner ,

Phone

Phone

Phone

Fax

[email protected]

Email

True

True

True

Job Details

Categories

Health Care

Sciences

Location

Dubuque, IA

Job Type

Employee

Full/Part

Full Time

Qualifications

Education

High School/GED

Company ID

1154

Job REQ #

TRHEUS00684484MERCYONEENUS

# Positions

1

Start Date

20260731

End Date

20260901

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MercyOne

About the Company

MercyOne Dubuque/Dyersville Medical Center is a not-for-profit Catholic hospital serving the tri-state area of Iowa, Illinois and Wisconsin since 1879. MercyOne — Dubuque has 263 beds while MercyOne — Dyersville is a critical access hospital with 25 beds and a 40-bed nursing home.

MercyOne offers a full range of acute care services, including invasive cardiology and open-heart surgery, Level II trauma center, Level II regional neonatal intensive care unit, general and orthopedic surgery, psychiatric services and inpatient physical rehabilitation. MercyOne also operates two hospital-based skilled nursing units, extensive outpatient rehabilitation services, home health care, retail pharmacy and a wide range of outpatient, community and business services. MercyOne' 1,500 full- and part-time employees and medical staff of 230 care for more than 56,000 inpatients and outpatients each year.

The hospital is accredited by The Joint Commission and achieved Magnet designation, the gold standard of patient care, in 2004 and was redesignated a Magnet hospital for the fourth time in 2019.

MercyOne Dubuque/Dyersville Medical Center is a ministry organization of Trinity Health based in Novi, Michigan. MercyOne is an organization that values and encourages diversity. To learn more about MercyOne and opportunities for employment, please see the postings listed on this site or visit our website mercyone.org.