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Claims Service Jobs in Virginia (NOW HIRING)

GEICO

Claims Specialist

Fredericksburg, VA · On-site

$25.81 - $30.53/hr

Claims Service Specialist Salary: $25.81 - $30.53 per hour ($52,000 - $61,500 annually) Hybrid role: Training 100% in-office (6-9 months); post training 4 days a week in office and work from home 1 ...

GEICO

Claims Specialist

Fredericksburg, VA · On-site

$25.81 - $30.53/hr

Claims Service Specialist Salary: $25.81 - $30.53 per hour ($52,000 - $61,500 annually) Hybrid role: Training 100% in-office (6-9 months); post training 4 days a week in office and work from home 1 ...

GEICO

Claims Specialist

Fredericksburg, VA · On-site

$52K - $61K/yr

Claims Service Specialist Salary: $25.81 - $30.53 per hour ($52,000 - $61,500 annually) Hybrid role: Training 100% in-office (6-9 months); post training 4 days a week in office and work from home 1 ...

GEICO

Claims Specialist

Fredericksburg, VA · On-site

$25.81 - $30.53/hr

Claims Service Specialist Salary: $25.81 - $30.53 per hour ($52,000 - $61,500 annually) Hybrid role: Training 100% in-office (6-9 months); post training 4 days a week in office and work from home 1 ...

GEICO

Claims Specialist

Fredericksburg, VA · On-site

$25.81 - $30.53/hr

Claims Service Specialist Salary: $25.81 - $30.53 per hour ($52,000 - $61,500 annually) Hybrid role: Training 100% in-office (6-9 months); post training 4 days a week in office and work from home 1 ...

Geico

Claims Specialist

Fredericksburg, VA · On-site

$25.81 - $30.53/hr

Claims Service Specialist Salary: $25.81 - $30.53 per hour ($52,000 - $61,500 annually) Hybrid role: Training 100% in-office (6-9 months); post training 4 days a week in office and work from home 1 ...

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All JobsClaims Service JobsClaims Service Jobs in Virginia

Claims Service information

What is the difference between Claims Service vs Claims Adjuster?

AspectClaims ServiceClaims Adjuster
CredentialsTypically requires insurance-related certifications or licensesRequires similar licenses and certifications, often the same as Claims Service
Work EnvironmentOffice-based, customer service-focused, often in insurance companiesField and office-based, investigating claims and assessing damages
Employer & IndustryInsurance companies, third-party administratorsInsurance companies, independent adjusting firms
Search & Comparison IntentPeople comparing customer service roles in insuranceIndividuals evaluating claims investigation and assessment roles

Claims Service and Claims Adjuster roles often overlap in the insurance industry, with both requiring similar certifications and working within insurance companies. Claims Service roles tend to focus more on customer support and policy servicing, while Claims Adjusters are more involved in investigating and assessing claims. Understanding these differences helps job seekers find the right position based on their skills and career goals.

What does a claims service specialist do?

A claims service specialist manages and processes insurance claims by reviewing documentation, assessing coverage, and communicating with clients and adjusters. They ensure claims are handled accurately and efficiently, often using claims management software and adhering to company policies and industry regulations.
Claims Service jobs near you
Infographic showing various Claims Service job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Claims Service Representative

Henrico, VA • Hybrid

Virginia Farm Bureau
501 - 1,000 employees
Learn more about Virginia Farm Bureauexternal

$42K - $48K/yr

Full-time

Medical, Dental, Retirement, PTO

Posted 3 days ago

New

Virginia Farm Bureau rating

9.4

Company rating: 9.4 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

POSITION TITLE: Claims Service Representative

STATUS: Exempt

COMPENSATION RANGE: $42,000 - $48,000 Annually

LOCATION: Based out of our beautiful West Creek Office, located at 12580 West Creek Pkwy, Richmond, VA 23238.

REPORTS TO: Claims Process and Support Manager

POSITION SUMMARY:

The “CSR” handles windshield claims, rental cars, dispatching of claims, maintaining drive in appointment schedules and processing salvage vehicles.

LOCATION

This position is based out of our beautiful West Creek Office location. West Creek (Goochland, VA – Richmond, VA)

Office Hours: Monday – Friday, 8:00am – 4:30pm

Hybrid schedule is offered, in office 3 days a week, work from home 2 days a week, after training and probationary period is completed.

PRIMARY DUTIES

  • Answer phone calls to enter new claims and answer customer questions.
  • Maintain the glass/ rental help desk.
  • Evaluate and determine claim assignments.
  • Ensure customers are receiving best possible customer service.
  • Verify and pay towing claims.
  • Set up car rentals with appropriate rental firms and pay rental invoices.
  • Follow up on rental vehicles with appraisers to terminate rentals on expiration date of repairs.
  • Maintain salvage programs and record/process salvage titles.
  • Assist with mail in the unit.
  • Back-up other CSR’s.

ADDITIONAL DUTIES

  • Provide management reports monthly.
  • All other duties as assigned by the supervisor.

MINIMUM EDUCATIONAL/EXPERIENCE QUALIFICATIONS

  • High school diploma or equivalent
  • Previous claims experience

MINIMUM SKILL QUALIFICATIONS

  • Previous experience with on-line and stand-alone computer systems
  • Proven customer service skills
  • Dependable
  • Excellent oral and written communication skills
  • Strong organizational skills
  • Strong computer skills (Word and Excel)
  • High level of initiative/motivation
  • Excellent attention to detail and time management
  • Able to multi-task, prioritize and organize with limited supervision
  • Ability to build rapport quickly

PREFERRED QUALIFICATIONS

  • INS Insurance courses
  • AIC Insurance courses

At VA Farm Bureau, we provide an exceptional benefits package, including ongoing job development and support in all roles, paid training and continuing education reimbursement, medical and dental insurance available on your first day, generous employee 401K contribution, excellent Paid Time off (PTO) plan and more!

Virginia Farm Bureau Companies provide equal employment opportunity in all aspects of employment without regard to race, color, national origin, religion, gender, pregnancy, age, disability, orientation or veteran status.

What Virginia Farm Bureau employees say

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