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Claims Service Advocate Jobs (NOW HIRING)

Marpai Health

Customer Service Advocate

Work closely with the claims department to ensure claims are accurately processed. * Create and document CRM to precisely communicate with the members and providers. * Provide excellent verbal ...

Accurate Inc

Customer Service Advocate

Houston, TX · On-site

$19.69/hr

HIRING IMMEDIATELY: CUSTOMER SERVICE ADVOCATE IN HOUSTON, TX Accurate Personnel is hiring ... Review claims issues and submit reconsideration requests when appropriate * Provide first-call ...

Pyramid Corporation

Customer Service Advocate

$20 - $21/hr

Customer Service Advocate Immediate need for a talented Customer Service Advocate. This is a 06 ... claims/authorizations. Key Requirements and Technology Experience: * Must have skills: Customer ...

Pyramid Consulting

Customer Service Advocate

$20 - $21/hr

Immediate need for a talented Customer Service Advocate . This is a 06+ months contract opportunity ... claims/authorizations. Key Requirements and Technology Experience: * Must have skills: Customer ...

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Claims Service Advocate information

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$30.5K

$64.6K

$90K

How much do claims service advocate jobs pay per year?

As of Sep 12, 2026, the average yearly pay for claims service advocate in the United States is $64,609.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,000.00 and $75,500.00 per year, depending on experience, location, and employer.

What is the difference between Claims Service Advocate vs Claims Adjuster?

AspectClaims Service AdvocateClaims Adjuster
Required CredentialsHigh school diploma or equivalent; some roles may require insurance licensesHigh school diploma; insurance licensing often required
Work EnvironmentCustomer service-focused, office or remote settingsField or office-based, inspecting claims and assessing damages
Employer & Industry UsageInsurance companies, customer service centersInsurance companies, claims departments
Common Search & ComparisonCustomer support, claims assistanceClaims assessment, damage evaluation

Claims Service Advocates primarily focus on assisting policyholders with claims processes and providing customer support, often working in service centers or remotely. Claims Adjusters, on the other hand, evaluate damages, inspect claims, and determine claim payouts. While both roles require insurance knowledge and licensing, their work environments and daily tasks differ significantly. Understanding these distinctions helps job seekers find the right position aligned with their skills and career goals.

What does a claims service advocate do?

A claims service advocate assists policyholders with their insurance claims by explaining coverage, guiding them through the claims process, and ensuring proper documentation is submitted. They often communicate with clients, insurance adjusters, and providers, using claims management systems to track case progress. Strong communication skills and knowledge of insurance policies are essential for this role.

What cities are hiring for Claims Service Advocate jobs?

Cities with the most Claims Service Advocate job openings:

What states have the most Claims Service Advocate jobs?

States with the most job openings for Claims Service Advocate jobs include:

What are popular job titles related to Claims Service Advocate jobs?

For Claims Service Advocate jobs, the most frequently searched job titles are:

Infographic showing various Claims Service Advocate job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 77% Full Time, 21% Part Time, and 1% Temporary. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $64,609 per year, or $31.1 per hour.

Customer Service Advocate

Remote

Marpai Health
See more jobs at Marpai Healthexternal

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Job description

Customer Service Advocate

Marpai Administrators is a technology company transforming the Third-Party Administration sector serving employers with self-funded health plans. Marpai Administrators ("Marpai") is an AI-powered national TPA (third party administrator) using deep learning and machine learning to maximize population health outcomes with the greatest cost efficiency for any health plan budget. We create healthier members and a healthier bottom line. Marpai proactively targets at-risk members with meaningful clinical interventions to improve outcomes.

The Customer Service Advocate is responsible for ensuring Marpai Administrators' interactions are executed at all levels for our clients, members, and providers. This position is responsible for the resolution of all incoming interactions. The Customer Service Advocate will be interacting with members, providers, and vendors through phone, fax, email, SMS, and chat.

What You Will Be Doing:

  • Handle incoming interactions received from members, providers, and vendor contacts within defined service protocols.
  • Resolve member and provider issues concerning eligibility, benefits, and claims.
  • Outbound interactions with members and providers following up on a task.
  • Educating and counseling members and providers:
  1. Eligibility Information
  2. Benefit Information
  3. Pre-Certification Information
  4. Claim Information
  5. Doctor and/or Facility Network Validation
  • Outbound interactions with providers to ensure Pre-Certification/Authorization is completed.
  • Work closely with the claims department to ensure claims are accurately processed.
  • Create and document CRM to precisely communicate with the members and providers.
  • Provide excellent verbal communication utilizing company resources.
  • Recommend network providers, wellness programs, and additional employer-offered benefits.
  • Anticipate customer needs, following up with previous customers to offer additional information and service.
  • Training completed 100% Online.
  • Other duties as assigned

    • What Do You Need:

    • Minimum of 3 years of Customer Service experience in a call center is required.
    • Ability to communicate with all levels of people to illustrate superior professionalism.
    • Excellent written communication and documentation skills.
    • Ability to manage multiple projects to a successful conclusion.
    • Analytical ability to research and deal with situations where limited standardization exists.
    • Attention to detail with the ability to prioritize and meet deadlines.
    • Must have basic knowledge of all desktop computer applications such as MS Office including Outlook, Word, Excel, PowerPoint, and Adobe Reader.
    • Ability to adapt and be flexible in a variety of situations.
    • Ability to multitask and possess strong time management skills.
    • Medical terminology and/or insurance experience.
    • Experience in a fast pace, high call volume environment.
    • HS Diploma, college a plus

    Work Requirements:

    • Fast paced, dynamic work environment requiring the ability to be adaptive, innovative and flexible
    • Travel minimal

    Why Work At Marpai? We have great benefits:

    • Generous PTO
    • Medical and Prescription
    • EAP
    • FSA / HSA / Dependent Care
    • Dental
    • Vision
    • Life and Disability
    • STD/LTD
    • Voluntary Benefits: Critical Illness, Accident, Hospital
    • 401k with Employer Match
    • LegalShield
    • Identity Theft Protection

    Marpai is an equal opportunity workplace. We are committed to equal opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.

    Apply