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Claims Resolution Manager Jobs in Illinois (NOW HIRING)

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Claims Resolution Manager information

What does a claims resolution manager do?

A Claims Resolution Manager oversees the process of handling insurance claims from initiation to closure, ensuring that claims are resolved efficiently and fairly. They investigate claim details, coordinate with adjusters, clients, and third parties, and work to resolve disputes or issues that may arise during the claims process. Their goal is to ensure compliance with company policies and legal regulations while optimizing customer satisfaction and minimizing losses for the organization.

What are the primary challenges a claims resolution manager faces when balancing client expectations with policy limitations?

Claims Resolution Managers often navigate the delicate balance between meeting client expectations and adhering to insurance policy terms. One common challenge is communicating complex policy details to clients who may be experiencing stress or frustration. Additionally, managers must ensure timely and fair claims processing while coordinating with adjusters, legal teams, and external vendors. Success in this role requires strong negotiation skills, empathy, and a thorough understanding of regulatory and company guidelines.

What are the key skills and qualifications needed to thrive as a claims resolution manager, and why are they important?

To thrive as a Claims Resolution Manager, you need a solid background in insurance claims processing, dispute resolution, and regulatory compliance, often supported by a bachelor's degree in business, finance, or a related field. Familiarity with claims management software, CRM tools, and relevant certifications such as AIC or CPCU is common. Strong analytical thinking, negotiation skills, and effective communication are crucial soft skills for managing complex cases and guiding teams. These abilities ensure efficient claims handling, customer satisfaction, and minimized financial risk for the organization.

What is the difference between Claims Resolution Manager vs Claims Adjuster?

AspectClaims Resolution ManagerClaims Adjuster
CredentialsInsurance licenses, sometimes management certificationsInsurance licenses, specific to claims handling
Work EnvironmentSupervisory roles, team coordinationField or office-based, claims investigation
Employer & Industry UsageInsurance companies, claims departmentsInsurance companies, third-party administrators
Search & Comparison IntentUnderstanding managerial roles in claimsDetails about claims handling and investigation

The Claims Resolution Manager oversees claims processes and manages teams, focusing on strategy and resolution. Claims Adjusters handle the investigation and evaluation of individual claims. While both roles require insurance licenses, the manager's role is more supervisory, whereas the adjuster is more hands-on with claims investigation.

What are the most commonly searched types of Claims Resolution jobs in Illinois?

The most popular types of Claims Resolution jobs in Illinois are:

What cities in Illinois are hiring for Claims Resolution Manager jobs?

Cities in Illinois with the most Claims Resolution Manager job openings:

Claims Resolution Manager jobs near you

Claims Attorney, FSG Legal & Claims

Aon Corporation

Chicago, IL • On-site

$137K - $240K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 6 days ago

Aon rating

8.1

Company rating: 8.1 out of 10

Based on 77 frontline employees who took The Breakroom Quiz

63rd of 151 rated financial services

Job description

Claims Attorney - Financial Services Group Legal & Claims
The Financial Services Group (FSG) is Aon's dedicated management liability insurance specialty practice with deep experience in directors' and officers' (D&O), employment practices liability (EPL), fiduciary, crime, and kidnap, ransom, and extortion (KRE). FSG works closely with Aon's Cyber Solutions Cyber Broking team to deliver seamless advice and insurance placement across key financial lines, including errors and omissions (E&O). The FSG team comprises insurance professionals dedicated to serving the needs of our clients. FSG also includes a Legal and Claims team to assist clients with claims counseling and advocacy.
This is a hybrid role to work in the Midwest or East.
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.
What the day will look like
Claims attorney position in the FSG Legal & Claims practice, Supports the brokers and clients in all management liability lines of coverage and provides claims advocacy services on behalf of clients, in addition to policy drafting and interpretation and educational services to internal Aon FSG colleagues.
What makes this opportunity different
Financial Services Group (FSG) is a market leader in management liability insurance brokerage. Our accumulated experience from placing a high premium volume translates into a keen awareness of insurer capabilities and emerging international litigation issues. It also allows us to impact insurer behavior regarding pricing, coverage, and the claims resolution process.
Skills and experience that will lead to success
Required Experience:
  • Significant experience at an insurance broker supporting advocacy for commercial clients across management and professional liability insurance.
  • Active law license in any state.
  • The position is East Coast or Midwest based, some travel and office days required.
  • Candidate must have ten plus years of management and professional liability claims advocacy

Education: JD/Law degree required
For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances.
Aon is not accepting unsolicited resumes from search firms for this position. If you are a search firm, you will not be compensated in any way for your submission of a candidate, even if Aon hires that candidate.
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
Pay Transparency Laws:
The salary range for this position (intended for U.S. applicants) is $137,300 - $240,000 annually. The actual salary will vary based on applicant's education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant's geographic location.
This position is eligible to participate in one of Aon's annual incentive plans to receive an annual discretionary bonus in addition to base salary. The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan.
Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon's discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.
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About Aon

Sourced by ZipRecruiter

Aon plc (NYSE:AON) is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance.

Industry

Business management consulting

Company size

10,000+ Employees

Headquarters location

Chicago, IL, US

Year founded

1992

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