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Job Title: Data Entry ClerkJob Description
This role focuses on high-volume data entry and email-based customer support in a structured, process-driven environment. The data entry clerk manages a shared email inbox, supports different customers by email, and ensures accurate entry of alphanumeric data, including large catalogs of products and part numbers. Success in this position requires strong organization, excellent written communication, a quick learning ability, and the capacity to work calmly and professionally with challenging situations and complex scheduling needs.
Responsibilities

• Enter high volumes of alphanumeric data accurately and efficiently into internal systems, including detailed product and part number information.
• Manage and respond to emails in a shared inbox, ensuring timely, professional, and clear communication with customers and internal teams.
• Organize and prioritize email requests from multiple customers, maintaining an orderly workflow and ensuring no inquiries are overlooked.
• Use Microsoft Word, Excel, and other Microsoft Office tools to update records, track information, and support daily administrative tasks.
• Work within an ERP system to enter, update, and retrieve customer, order, and product information in accordance with established processes.
• Provide customer service and support via email and inbound calls, addressing questions, resolving issues, and coordinating scheduling as needed.
• Handle difficult customer interactions and complex scheduling requests with patience, professionalism, and a solutions-focused mindset.
• Follow established procedures while learning and applying new processes quickly, adapting to changes in workflow or requirements.
• Support administrative tasks such as filing, documentation, and general office assistance to keep operations running smoothly.
• Pay close attention to details such as numbers, addresses, and product identifiers to minimize errors and maintain data integrity.
• Collaborate with a small, analytical team, contributing to a focused work environment while maintaining positive working relationships.
• Demonstrate reliable attendance, arriving on time and completing full shifts consistently to support team and customer needs.

Essential Skills

• Proven data entry experience with strong alphanumeric accuracy and speed.
• Experience providing customer service or customer support, preferably in a call center or similar environment.
• Proficiency with Microsoft Excel, including entering and managing data in spreadsheets.
• Proficiency with Microsoft Word and broader Microsoft Office applications.
• Experience working with an ERP system for data entry and information management.
• Strong written communication skills, especially in email, with the ability to respond clearly and professionally.
• Ability to learn new processes quickly and apply them consistently in daily work.
• Strong organizational skills, including managing multiple email requests and tasks simultaneously.
• Ability to handle difficult people and challenging scheduling situations calmly and professionally.
• High level of attention to detail, especially with numbers, addresses, and product or part information.
• Strong recall and memory for product information, part numbers, and process steps.
• Articulate communication style, with the ability to explain information clearly and concisely.
• Consistent work history demonstrating tenure and commitment in previous positions.
• Reliable attendance and punctuality, with a strong sense of responsibility and pride in work.

Additional Skills & Qualifications

• No degree required; relevant work experience is more important than formal education.
• Experience working with large catalogs or high-end products with many part numbers.
• Background in administrative support or administrative assistance roles.
• Experience handling inbound calls in a call center or customer support environment.
• Comfort working in a quiet, analytical team environment while still being personable and collaborative.
• Outgoing or proactive personality that is willing to speak up, ask questions, and engage with the team.
• Ability to retain detailed information over time and apply it accurately in daily tasks.
• Openness to learning new systems, tools, and processes as business needs evolve.
• Demonstrated pride in work quality, including accuracy, completeness, and professionalism in all tasks.

Work Environment
This is an onsite role based in Carlsbad, working as part of a team of approximately seven people. The standard shift runs from 8:00 a.m. to 5:00 p.m., providing a consistent daytime schedule. The environment is quiet and analytical, with a focus on concentrated work, accuracy, and productivity. Team members generally keep their heads down and work diligently, while still maintaining a supportive and collaborative atmosphere. The role relies heavily on Microsoft Office tools, including Word and Excel, as well as an ERP system for managing data and customer information. The position offers the opportunity to support customers in partnership with leading biotech organizations in the region, in a professional office setting that values reliability, attention to detail, and a strong work ethic.
Job Type & Location
This is a Contract position based out of Carlsbad, CA.
Pay and Benefits
The pay range for this position is $22.00 - $24.00/hr.
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Carlsbad,CA.
Application Deadline
This position is anticipated to close on Sep 1, 2026.
About Aston Carter
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.