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Citizens Bank Branch Jobs (NOW HIRING)

Citizens Bank

Citizens Branch Manager

Parma, OH · On-site

$81K - $111K/yr

At Citizens, we're focused on relationship-building and delivering exceptional customer experiences ... Retail banking * Talent sourcing & assessment Hours and Work Schedule * Hours per Week: 40 * Work ...

Citizens Bank

Citizens Branch Manager

Walpole, MA · On-site

$89K - $122K/yr

At Citizens, we're focused on relationship-building and delivering exceptional customer experiences ... Retail banking * Talent sourcing & assessment Hours and Work Schedule * Hours per Week: 40 * Work ...

Citizens Bank

Citizens Branch Manager

Hartford, CT · On-site

$85K - $116K/yr

At Citizens, we're focused on relationship-building and delivering exceptional customer experiences ... Retail banking * Talent sourcing & assessment Hours and Work Schedule * Hours per Week: 40 * Work ...

Citizens Bank

Citizens Branch Manager

North Reading, MA · On-site

$89K - $122K/yr

At Citizens, we're focused on relationship-building and delivering exceptional customer experiences ... Retail banking * Talent sourcing & assessment Hours and Work Schedule * Hours per Week: 40 * Work ...

Citizens Bank

Citizens Branch Manager

Cambridge, MA · On-site

$93K - $126K/yr

At Citizens, we're focused on relationship-building and delivering exceptional customer experiences ... Retail banking * Talent sourcing & assessment Hours and Work Schedule * Hours per Week: 40 * Work ...

Citizens Bank

Citizens Branch Manager

Newton, MA · On-site

$93K - $127K/yr

At Citizens, we're focused on relationship-building and delivering exceptional customer experiences ... Retail banking * Talent sourcing & assessment Hours and Work Schedule * Hours per Week: 40 * Work ...

Citizens Bank

Citizens Branch Manager

New Rochelle, NY · On-site

$93K - $127K/yr

At Citizens, we're focused on relationship-building and delivering exceptional customer experiences ... Retail banking * Talent sourcing & assessment Hours and Work Schedule * Hours per Week: 40 * Work ...

Citizens Bank

Citizens Branch Manager

Manhattan, NY · On-site

$93K - $127K/yr

At Citizens, we're focused on relationship-building and delivering exceptional customer experiences ... Retail banking * Talent sourcing & assessment Hours and Work Schedule * Hours per Week: 40 * Work ...

Citizens Bank

Citizens Branch Manager

Manhattan, NY · On-site

$93K - $127K/yr

At Citizens, we're focused on relationship-building and delivering exceptional customer experiences ... Retail banking * Talent sourcing & assessment Hours and Work Schedule * Hours per Week: 40 * Work ...

Citizens Bank

Citizens Branch Manager

Naples, FL · On-site

$91K - $102K/yr

At Citizens, we're focused on relationship-building and delivering exceptional customer experiences ... Retail banking * Talent sourcing & assessment Hours and Work Schedule * Hours per Week: 40 * Work ...

Citizens Bank

Citizens Branch Manager

Greenville, RI · On-site

$81K - $111K/yr

At Citizens, we're focused on relationship-building and delivering exceptional customer experiences ... Retail banking * Talent sourcing & assessment Hours and Work Schedule * Hours per Week: 40 * Work ...

Citizens Bank

Citizens Branch Manager

Essex Junction, VT · On-site

$81K - $111K/yr

At Citizens, we're focused on relationship-building and delivering exceptional customer experiences ... Retail banking * Talent sourcing & assessment Hours and Work Schedule * Hours per Week: 40 * Work ...

Citizens Bank

Citizens Branch Manager

Quincy, MA · On-site

$93K - $127K/yr

At Citizens, we're focused on relationship-building and delivering exceptional customer experiences ... Retail banking * Talent sourcing & assessment Hours and Work Schedule * Hours per Week: 40 * Work ...

Citizens Bank

Citizens Branch Manager

Manhattan, NY · On-site

$93K - $127K/yr

At Citizens, we're focused on relationship-building and delivering exceptional customer experiences ... Retail banking * Talent sourcing & assessment Hours and Work Schedule * Hours per Week: 40 * Work ...

Citizens Bank

Citizens Branch Manager

Hamden, CT · On-site

$85K - $116K/yr

At Citizens, we're focused on relationship-building and delivering exceptional customer experiences ... Retail banking * Talent sourcing & assessment Hours and Work Schedule * Hours per Week: 40 * Work ...

Citizens Bank

Citizens Branch Manager

Newton, MA · On-site

$93K - $127K/yr

At Citizens, we're focused on relationship-building and delivering exceptional customer experiences ... Retail banking * Talent sourcing & assessment Hours and Work Schedule * Hours per Week: 40 * Work ...

Citizens Bank

Citizens Branch Manager

Cambridge, MA · On-site

$93K - $127K/yr

At Citizens, we're focused on relationship-building and delivering exceptional customer experiences ... Retail banking * Talent sourcing & assessment Hours and Work Schedule * Hours per Week: 40 * Work ...

Citizens Bank

Citizens Branch Manager

Brooklyn, NY · On-site

$93K - $127K/yr

At Citizens, we're focused on relationship-building and delivering exceptional customer experiences ... Retail banking * Talent sourcing & assessment Hours and Work Schedule * Hours per Week: 40 * Work ...

Citizens Bank

Citizens Branch Manager

Livingston, NJ · On-site

$93K - $127K/yr

At Citizens, we're focused on relationship-building and delivering exceptional customer experiences ... Retail banking * Talent sourcing & assessment Hours and Work Schedule * Hours per Week: 40 * Work ...

Citizens Bank

Citizens Branch Manager

Acton, MA · On-site

$85K - $116K/yr

At Citizens, we're focused on relationship-building and delivering exceptional customer experiences ... Retail banking * Talent sourcing & assessment Hours and Work Schedule * Hours per Week: 40 * Work ...

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All JobsCitizens Bank Branch Jobs

Citizens Bank Branch information

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$26

How much do citizens bank branch jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for citizens bank branch in the United States is $21.56, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $24.04 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Citizens Bank Branch Manager, and why are they important?

To thrive as a Citizens Bank Branch Manager, you need strong leadership, financial acumen, and experience in retail banking, often supported by a bachelor’s degree in business or finance. Familiarity with banking software, CRM systems, and regulatory compliance tools is essential. Exceptional communication, customer service, and problem-solving skills set outstanding managers apart. These abilities drive branch performance, ensure regulatory compliance, and foster positive client relationships crucial for business growth.

What is the difference between Citizens Bank Branch vs Citizens Bank Teller?

AspectCitizens Bank BranchCitizens Bank Teller
CredentialsHigh school diploma or equivalent; some roles may require additional certificationsHigh school diploma or equivalent
Work EnvironmentFull-service banking branch with multiple roles and responsibilitiesFrontline customer service at the teller station
Job ResponsibilitiesCustomer service, account management, sales, and operational tasksCash handling, deposits, withdrawals, and basic customer inquiries

Citizens Bank Branch employees typically hold a broader range of responsibilities and may require additional certifications, working in a full-service branch environment. Tellers focus mainly on cash transactions and basic customer service. Both roles are essential in banking operations but differ in scope and complexity.

What is a Citizens Bank branch?

A Citizens Bank branch is a physical location where customers can access a range of banking services offered by Citizens Bank. At these branches, customers can open accounts, deposit and withdraw money, apply for loans, get financial advice, and handle other banking transactions. Each branch is staffed with banking professionals who assist with both personal and business banking needs. Branches may also feature ATMs and specialized services depending on the location.

What are some typical challenges faced by employees working at a Citizens Bank branch, and how can they be addressed?

Employees at a Citizens Bank branch often face challenges such as managing high customer traffic during peak hours, addressing diverse customer needs, and keeping up with compliance and security protocols. These challenges can be addressed by developing strong time-management and communication skills, staying updated with ongoing training, and working collaboratively with team members to ensure smooth branch operations. Additionally, leveraging digital tools and support from management can help streamline daily tasks and improve the customer experience.
More about Citizens Bank Branch jobs
What cities are hiring for Citizens Bank Branch jobs? Cities with the most Citizens Bank Branch job openings:
What states have the most Citizens Bank Branch jobs? States with the most job openings for Citizens Bank Branch jobs include:
What job categories do people searching Citizens Bank Branch jobs look for? The top searched job categories for Citizens Bank Branch jobs are:
Citizens Bank Branch jobs near you
Infographic showing various Citizens Bank Branch job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 82% Full Time, 16% Part Time, and 1% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $44,840 per year, or $21.6 per hour.
Citizens Branch Manager

Citizens Branch Manager

Citizens Bank

Parma, OH • On-site

$81K - $111K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 11 days ago

Job description


At Citizens, we're focused on relationship-building and delivering exceptional customer experiences through every interaction. By fostering deep and lasting relationships, we drive customer loyalty while advancing our strategic goals to acquire, retain, and grow the business. As a Branch Manager (BM), you will lead your team in exceeding customer expectations, nurturing relationships that drive long-term success.
In this role, you'll spearhead branch performance, sales growth, and an outstanding colleague and customer experience. By leveraging inspirational leadership, collaborative partnerships, and sound operational practices, you will create and sustain a strong customer-centric culture. As both a leader and coach, you'll help your team achieve individual and collective performance and sales goals through innovative solutions that address customer needs and deliver product and service value.
A successful BM thrives in a digital-first environment, showcasing the seamless accessibility of mobile and online banking platforms to customers. You'll play a pivotal role in building a diverse talent pipeline, developing your colleagues to meet evolving business needs, and prioritizing their performance and growth. With a focus on continuous learning, you'll implement coaching plans that inspire your team to achieve personal and branch-wide goals.
To succeed, you must effectively communicate business priorities in a way that energizes and empowers your colleagues to execute with confidence. As the branches execution and outcomes owner, you'll combine financial acumen with strategic insights to guide decision-making and deliver results. Leading by example, you will direct all colleague and sales activities to ensure key targets are not only met but exceeded.
As a visible and engaged brand ambassador, you will connect with the local community to cultivate new customer relationships and deepen existing ones.
Qualifications, Education, Certifications and/or Other Professional Credentials
  • Required Qualifications
    • High School diploma or equivalent required
    • Leadership experience, with proven ability to coach and develop to drive sales excellence, ensure the delivery of world-class customer service, and operational integrity in a high-volume branch environment
    • 4 years sales management experience in Retail or Branch Banking environment
    • Successful record of managing objectives in meeting sales goals, deadlines and branch goals in a profit and loss environment
    • Drive an exceptional customer experience validated through customer satisfaction surveys
    • Maintain strong partnerships with community & civic organizations
    • Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a unique identifier from the NMLS
  • Preferred Qualifications
    • Associate's or Bachelor's degree preferred
    • Retail banking
    • Talent sourcing & assessment

Hours and Work Schedule
  • Hours per Week: 40
  • Work Schedule: Varies with branch needs and may include weekends and evenings
  • Pay Transparency: The salary range for this position is $81,000-$111,000 per year. Actual pay is based on various factors including but not limited to the budget, work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.

About Us
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Equal Employment and Opportunity Employer
Job Applicant Data Privacy Policy
Background Check
Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

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