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Cisco Network Engineer Jobs in Rochester, NY (NOW HIRING)

FirstLight

Senior NOC Technician

Victor, NY · On-site

$25 - $35/hr

Coordinate response efforts with Network Engineering, Field Operations, Transport, Vendors, and ... Ciena OC-A or OC-P * Cisco CCNA or CCNP * Juniper Certifications * MEF Carrier Ethernet ...

Stem Xpert

Project manager

Rochester, NY · On-site

... engineering/design roles, primarily in Networking, Wireless and Voice, with technical deployment ... DESIRED - CCNA/CCNP (wireless and voice) certification is desired. - MCSE (Communication) - Cisco ...

FirstLight

Senior NOC Technician

Victor, NY · On-site

... Engineering) to restore services as quick as possible. There are three main roles in the Network ... Cisco certifications * Four to Six years Network Operations experience or equivalent * Experience ...

Redcom Laboratories, Inc.

TECHNOLOGIST

Victor, NY · On-site

Unlike traditional, long-term engineering roles, our group operates with a customer- and ... Networking & Communications: Deep expertise in IP/cloud networking, core protocols (TCP/UDP, RTP ...

REDCOM Laboratories, Inc.

TECHNOLOGIST

Victor, NY · Hybrid

Unlike traditional, long-term engineering roles, our group operates with a customer- and ... Networking amp; Communications: Deep expertise in IP/cloud networking, core protocols (TCP/UDP, RTP ...

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Cisco Network Engineer information

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How much do cisco network engineer jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for cisco network engineer in Rochester, NY is $52.69, according to ZipRecruiter salary data. Most workers in this role earn between $43.41 and $60.48 per hour, depending on experience, location, and employer.

What is a Cisco network engineer?

Cisco Network Engineers are IT professionals who design, implement, and manage network solutions using Cisco technologies and products. They are responsible for configuring routers, switches, firewalls, and other network devices to ensure secure and efficient data communication within organizations. These engineers often hold certifications such as Cisco Certified Network Associate (CCNA) or Cisco Certified Network Professional (CCNP), demonstrating expertise in Cisco networking protocols and best practices. Their work is crucial for maintaining reliable and scalable network infrastructures.

What does a Cisco network engineer do?

A Cisco network engineer oversees hardware and software used to run an organization’s data network using the Cisco suite of products. As a Cisco network engineer, your responsibilities and duties include developing and building new data networks, monitoring and troubleshooting the system for issues, and providing technical support for users. Cisco network engineers usually serve on a team of information technology professionals and coordinate with various departments to discern the current and future needs of the company regarding data networks. They analyze how the system is working to ensure it is meeting, and will continue to meet, the needs of the business.

What are the key skills and qualifications needed to thrive as a Cisco network engineer, and why are they important?

To thrive as a Cisco Network Engineer, you need a solid understanding of networking concepts, TCP/IP protocols, and experience with Cisco hardware, typically supported by a bachelor's degree in a related field and Cisco certifications such as CCNA or CCNP. Proficiency with Cisco IOS, network monitoring tools, and configuration management systems is essential. Strong problem-solving abilities, attention to detail, and effective communication skills help in troubleshooting and collaborating with IT teams. These skills ensure network reliability, security, and optimal performance, which are critical for organizational operations.

What are some common challenges Cisco network engineers face when deploying new network solutions, and how can they be addressed?

Cisco Network Engineers often encounter challenges such as integrating new hardware with existing infrastructure, ensuring minimal downtime during migrations, and managing compatibility between different Cisco devices and software versions. These challenges can be addressed by thorough planning, leveraging Cisco's documentation and design guides, and conducting lab-based testing before live deployment. Collaboration with cross-functional teams, such as security and systems administrators, is crucial to ensure seamless integration and to proactively identify potential issues.

What is the difference between Cisco Network Engineer vs Network Administrator?

AspectCisco Network EngineerNetwork Administrator
CertificationsCCNA, CCNP, Cisco-specific certificationsCompTIA Network+, Cisco certifications (optional)
Work EnvironmentDesign, implement, and troubleshoot Cisco networksMaintain and support existing network infrastructure
ResponsibilitiesNetwork design, Cisco device configuration, troubleshootingNetwork monitoring, user support, routine maintenance

While both roles involve network management, Cisco Network Engineers focus on designing and configuring Cisco-specific networks, often requiring advanced certifications. Network Administrators handle day-to-day network support and maintenance, with a broader scope that may include various vendors. Both roles are essential in maintaining robust network infrastructure but differ in scope and specialization.

Are Cisco network engineers still in demand?

Cisco network engineers are still in demand due to ongoing needs for network infrastructure, security, and management in various organizations. Skills in Cisco certifications, such as CCNA and CCNP, and familiarity with networking protocols and tools remain valuable in the industry.
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Cisco Network Engineer jobs near you
Infographic showing various Cisco Network Engineer job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 9% Part Time, and 5% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $109,600 per year, or $52.7 per hour.

Senior NOC Technician

FirstLight

Victor, NY • On-site

$25 - $35/hr

Full-time

Re-posted 21 days ago

FirstLight Fiber rating

8.9

Company rating: 8.9 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

5th of 101 rated telecommunications companies

Job description

Job Description

The Senior NOC Technician is responsible for monitoring, supporting, and maintaining the performance, reliability, and availability of the company's telecommunications network and services. This role serves as a technical resource within the NOC, providing advanced troubleshooting, incident management, and escalation support for network and service-impacting issues.

The Senior NOC Technician leads response efforts during network outages and degradation events, coordinates restoration activities with internal and external partners, and works closely with Engineering, Operations, and Field Services teams. This position also provides mentorship to other workgroups and contributes to operational excellence through process improvement, documentation, and knowledge sharing.

The role offers both remote and hybrid flexibility, but candidates must be located within Footlight's service area.

The shift for this position is Sunday -Thursday, 7am-4pm.


Essential Duties and Responsibilities

Network Operations and Monitoring

  • Monitor and support the health, availability, and performance of telecommunications network infrastructure and customer services.
  • Identify, analyze, troubleshoot, and resolve service-impacting network alarms and events.
  • Perform proactive monitoring to detect network degradation and minimize customer impact.
  • Escalate issues appropriately in accordance with operational procedures and service-level objectives.


Incident and Outage Management

  • Serve as the primary technical escalation point for complex network and service-impacting incidents.
  • Lead troubleshooting and restoration activities during network outages and major service events.
  • Coordinate response efforts with Network Engineering, Field Operations, Transport, Vendors, and third-party carriers.
  • Provide accurate and timely updates to leadership, internal stakeholders, and customers during active incidents.
  • Participate in post-incident reviews and root cause analysis activities.


Service Assurance

  • Support service assurance efforts by identifying chronic network issues and recommending corrective actions.
  • Analyze network performance trends and recommend improvements to increase network reliability and customer satisfaction.
  • Ensure customer-affecting issues are prioritized and addressed in accordance with operational standards and service commitments.


Technical Leadership

  • Provide technical guidance and mentorship to NOC Technicians
  • Assist in developing troubleshooting procedures, operational workflows, and knowledge-base documentation.
  • Promote operational consistency and adherence to best practices.
  • Support training initiatives and knowledge transfer activities within the NOC.

Required Qualifications

Education

  • Associate degree in Telecommunications, Information Technology, Network Engineering, or related field; or equivalent work experience.

Experience

  • Minimum 5 years of experience in a Network Operations Center or telecommunications operations.
  • Experience supporting carrier-grade telecommunications networks and services.
  • Demonstrated experience managing complex outage and service restoration activities.

Technical Skills

Strong knowledge of:

  • IP Networking (TCP/IP)
  • Routing and Switching
  • Ethernet Services
  • MPLS Networks
  • Optical Transport Networks
  • Broadband Technologies
  • Fiber Access Networks
  • DWDM and Transport Technologies
  • Network Monitoring and Fault Management Systems
  • Incident, Change, and Problem Management Processes

Ability to:

  • Interpret network alarms, logs, and performance metrics.
  • Diagnose network failures and service impairments.
  • Perform advanced troubleshooting across multi-vendor environments.
  • Manage multiple critical issues simultaneously in a fast-paced operational environment.

Preferred Qualifications

Certifications

  • Ciena OC-A or OC-P
  • Cisco CCNA or CCNP
  • Juniper Certifications
  • MEF Carrier Ethernet Certifications

 

About FirstLight:

FirstLight, headquartered in Albany, New York, provides fiber-optic data, Internet, data center, cloud and voice services to enterprise and carrier customers throughout the Northeast connecting more than 13,000 locations in service with more than 125,000 locations serviceable by our more than 25,000-route mile network. FirstLight offers a robust suite of advanced telecommunications products featuring a comprehensive portfolio of high bandwidth connectivity solutions including Ethernet, wavelength, and dark fiber services as well as dedicated Internet access solutions, data center, cloud and voice services. FirstLight’s clientele includes national cellular providers and wireline carriers and many leading enterprises, spanning high tech manufacturing and research, hospitals and healthcare, banking and financial, secondary education, colleges and universities, and local and state governments.

FirstLight Fiber is an equal opportunity employer. In accordance with state and federal laws, FirstLight’s equal opportunity policy is that all applicants and employees are treated equally by the company with respect to employment opportunities, regardless of race, color, religion, sex, sexual orientation, disability, or veteran status or veteran disability.






The shift for this position is Sunday -Thursday, 7am-4pm.

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