Entry Level Technician
Raleigh, NC · Hybrid
$19.50 - $26.25/hr
CompTIA A+, Network+, or similar entry-level certifications Entry to intermediate-level IT ... Cisco, or comparable technical certifications #IND
Raleigh, NC · Hybrid
$19.50 - $26.25/hr
CompTIA A+, Network+, or similar entry-level certifications Entry to intermediate-level IT ... Cisco, or comparable technical certifications #IND
Raleigh, NC · Hybrid
$19.50 - $26.25/hr
CompTIA A+, Network+, or similar entry-level certifications Entry to intermediate-level IT ... Cisco, or comparable technical certifications #IND
$20.8K - $33.3K
16% of jobs
$37.7K is the 25th percentile. Wages below this are outliers.
$33.3K - $45.9K
26% of jobs
The median wage is $54.5K / yr.
$45.9K - $58.5K
12% of jobs
$58.5K - $71K
5% of jobs
$71K - $83.6K
6% of jobs
$83.6K - $96.2K
8% of jobs
$99.3K is the 75th percentile. Wages above this are outliers.
$96.2K - $108.7K
8% of jobs
$108.7K - $121.3K
6% of jobs
$121.3K - $133.9K
6% of jobs
$133.9K - $146.4K
4% of jobs
$146.4K - $159K
2% of jobs
$20.8K
$75.7K
$159K
| Aspect | Cisco Entry | Network Technician |
|---|---|---|
| Certifications | CCNA, Cisco-specific certifications | CompTIA Network+, CCNA often preferred |
| Work Environment | Primarily Cisco network devices and solutions | Various network hardware and vendors |
| Employer & Industry | Telecommunications, IT service providers, Cisco partners | IT departments, telecom, enterprise networks |
| Search & Comparison Intent | Entry-level Cisco network roles | General network support roles |
While both roles involve network support, Cisco Entry focuses specifically on Cisco devices and solutions, often requiring Cisco certifications like CCNA. Network Technicians may work with a broader range of hardware and vendors, with certifications like CompTIA Network+ being common. Cisco Entry roles are typically found in organizations using Cisco infrastructure, whereas Network Technicians support diverse network environments across various industries.

$19.50 - $26.25/hr
Other
This job post has expired 1 day ago. Applications are no longer accepted.
We are seeking a motivated and customer-focused Entry Level Technician to support our Managed Services/Helpdesk team in our NC office. This entry-level role is ideal for someone with a strong interest in IT who enjoys problem-solving, learning new technologies, and supporting end users in a fast-paced environment. This position offers the ability to work from home one day per week. Training is hands-on with an expected ramp-up period of a couple of months.
What You'll Do:
Provide day-to-day helpdesk support by responding to technical requests via customer tickets, phone and email
Troubleshoot and resolve hardware, software, and network issues
Deliver excellent customer service while managing multiple support requests
Conduct regular on-site customer visits as needed
Collaborate closely with the Helpdesk/Managed Services team
Participate in special projects based on individual capability and experience
Maintain clear, professional communication with end users, including during high-stress situations and challenging customer interactions.
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What You Bring:
CompTIA A+, Network+, or similar entry-level certifications
Entry to intermediate-level IT experience or equivalent hands-on experience (no formal degree required)
Strong written and verbal communication skills
Calm, professional demeanor in stressful or high-pressure situations
Foundational technical troubleshooting skills and basic IT knowledge
Genuine curiosity and interest in IT
Preferred, but not required:
Entry-level Microsoft, Cisco, or comparable technical certifications
#IND