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Lake Regional Health System is looking for a dedicated, professional Patient Portal Coordinator to join our Health Information Management (HIM) team. With our state-of-the-art hospital and network of clinics, therapy sites, and pharmacies, Lake Regional offers a wide range of employment opportunities in our community.

Principal Accountabilities and Essential Duties of the Job

• Interacts with requestors to identify medical records needed for patient care, review, billing, or release of information.
• Prioritizes release of information requests, retrieves medical records from active, inactive, and interdepartmental locations, electronically tracks and delivers records in accordance with established procedures.
• Performs self-quality checks on all work to assure accuracy of the release and confidentiality of proper invoicing.
• Handles all requests and inquiries for patient health information, whether received via mail, fax, phone, or in person.
  • Verifies the patient's identity and confirms that the authorization is valid.
  • Ensures the requesting party has a legal right to request a patient’s medical information.
• Access computerized patient records and/or other computer systems for patient information needed for faxing and for other requestors of the medical record.
• Works with Release of Information Vendor, Ciox. Communicates with Ciox on releases, updates and logging. Will work in Health Source for logging, monitoring releases, and communication with Ciox.
• Is a subject-matter expert on Portal functionality and registers new patients daily to the LRHS Patient Portal and the LRMG Patient Portal.
• Interacts with patients directly to provide education on the benefits of Portal access and usage, as well as staff.
• Collects and/or follows up with patients to capture consent for enrollment
• Ensures appropriate LRHS/LRMG Portal patient/users are linked to the correct medical record(s)  
• Assists patients in the enrollment and initial log-in process for the LRHS Portal. This includes working with patients in the hospital prior to discharge and calling patients to assist them after discharge.
• Serves as a primary resource/liaison to assist hospital personnel and patients through the patient establishment process.
• Directs all secure messages to the appropriate provider and/or staff for the LRHS Patient Portal
• Serves as the primary technical contact for patients using the LRHS Patient Portal
• Assists in collecting and reporting data regarding Portal usage
• Monitors daily activity on the Portal
• Participates in LRHS/LRMG activities promoting the Patient Portal and Health Information exchange
• Assists in developing recommendations to maintain an efficient and effective Portal administration process.
• Performs at established quantitative and qualitative work standards to meet departmental goals and objectives.
• Promotes quality improvement, staff and patient safety, and cultural diversity through departmental operations and through personal performance.
• Provides service in a manner that is appropriate for the patient’s age; demonstrates knowledge and skills necessary to meet the patient’s physical, psychosocial, educational, and safety needs.
• Presents a courteous and helpful demeanor, appropriate for age, to all patients, visitors, other LRHS employees/medical staff, or any other person an employee encounters while representing the health system.
• Maintains current knowledge related to applicable statutes, regulations, guidelines and standards necessary to perform job duties in accordance with the requirements of the Corporate Compliance Plan.
• Understands and follows all hospital and departmental policies and procedures
• Attends departmental meetings, TJC required workshops, and other in-service seminars as appropriate for job functions. Follows hospital safety rules.
• Contributes to the identification and solution of problems. Maintains strict confidentiality of patient and hospital information. Qualifications:

High School Diploma or equivalent required

Preferred RHIT Certification

Additional certifications may be required for this position and will be coordinated by Lake Regional as a part of your ongoing training and development.

An annual influenza vaccination is required.

Lake Regional Health System has a competitive Benefits and Compensation package.

At Lake Regional Health System, Our Commitment Runs Deep!

https://www.lakeregional.com/about-us/awards-and-recognition/