Cincinnati Marriott at RiverCenterย
Only steps from the banks of the Ohio River, our hotel is within walking distance of popular attractions, including Cincinnatiโs vibrant entertainment and dining venue, The Banks, as well as Great American Ballpark, home of the Cincinnati Reds and Paycor Stadium, home of the Cincinnati Bengals. The Northern Kentucky Convention Center is just a skybridge walk away.ย ย ย ย
In this role, you'll warmly welcome our guests and provide exceptional service throughout their stay. You and the entire front desk team are dedicated to ensuring guest satisfaction by crafting remarkable and seamless experiences from the moment guests arrive. Your efforts will create unforgettable and unique memories that leave a lasting impression.
Essential Job Functions:
โข Deliver unparalleled service, courtesy, and care to our guests
โข Respond promptly and effectively to guest questions and requests
โข Streamline the check-in and check-out process for guests
โข Answer incoming phone calls with promptness and professionalism
โข Excel at multitasking in a dynamic environment
โข Resolve guest concerns with attentive service recovery
Physical Demands:
โข Ability to lift, carry, push or pull 10 lbs
โข Primarily standing for majority of shift
Qualifications:
Education:
โข High school diploma or its equivalent
Experience:
โข One year of Front Desk experience in hotels preferred
โข One year of experience working in customers service or a guest-facing role required
โข Full understanding and comfort working on a computer with MS Suite-Outlook, Word, Excel
โข Previous experience with hotel PMS systems a plus.ย